Userpilot

AUGUST 17, 2024

TL;DR This is a professional who provides technical assistance and support to customers, troubleshooting issues and guiding them through product features. A product support specialist is a professional responsible for providing technical assistance and support to customers using a company’s products. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for customer service representatives, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A customer service representative handles inquiries, resolves complaints, provides support, and fosters customer loyalty.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer advocates, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A customer advocate focuses on understanding user challenges, gathering feedback , and collaborating with internal teams to enhance the user experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

This role ensures the product meets user needs and business goals – requiring strong organizational, analytical, and communication skills. They gather and analyze user feedback, assist in creating detailed product documentation , and facilitate communication between various teams. What does a product assistant do?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Speaker: Jamie Bernard

By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.

Product Management

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for customer support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR This is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer onboarding managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance your customer onboarding process and drive product adoption? What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.

User Testing

Speaker: Jordan Bergtraum, Head of Product at Equip ID & Consultant

Compelling product messages have a profound impact on attracting new customers and commanding value-based pricing. A strong message concisely communicates to prospects and customers how you can solve their problems, and how these solutions translate to real value. The benefits of a good product message.

Messaging