Mapping a Back-stage Architecture: How to Maximise Service Blueprint Effectiveness
Published in
3 min readFeb 26, 2023
The mapping of systems, and by extension, architecture, in any service blueprint — aids in revealing the impact of back-stage on the front-stage.
In most brownfield engagements, service designers are brought in to rectify and/or enhance the front-stage experience, with the existing infrastructure as a constant constraint. This may include legacy systems, business processes, and even existing workflows.
Sadly, the majority of service blueprinting…
