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Product managers need to learn how to deal with angry customers Image Credit: Jürg Dalkkas Follow. So what’s up with your customers? Why are they so touchy? MORE
Starbucks needs to find a way to become popular once again Image Credit: Photo by Takahiro Sakamoto on Unspl. Let’s face it: that Starbucks coffee sure does taste good. You know it, I know it, and all of those people who are currently standing in line waiting for their next cup of coffee know it also. MORE
The end can come for a product manager when they least expect it Credit: Bill Selak. So here’s a quick question for you: what is the shortest time that you’ve ever worked at a product manager job? Product managers are generally considered to be valuable members of the product team who work on the product development definition and we can have a direct impact on the bottom line of the product project that we are involved in. MORE
Lessons are being learned that will outlast the Covid-19 pandemic Image Credit: Mike Mozart. Restaurant product managers are facing one of the toughest times that they have ever had to deal with. The arrival of the Covid-19 virus has changed everything for them. MORE
Product managers need to do a better job of customizing their emails Image Credit: twitter.com/mattwi1s0n. So let’s talk about email for just a moment. If you are like me, you get a ton of the stuff. In all honesty, most of it is junk and I just end up deleting it even before I read it. However, there are those one or two emails that just happen to catch my eye. I’m in the market for something and that email seems to be talking about what I know that I’m looking for. MORE
Amazon product managers say “Bring It On” Image Credit: Julien. As I’m sure that we all know by now, Amazon is a very large company that does a lot of different things: they ship books and products, offer cloud computing resources, and even run an internet based television channel. The product managers at Amazon are under an enormous amount of pressure to always be looking for ways for the company to keep on growing. MORE
Strategy gets complicated when your customers are using technology to shop Image Credit: Jisc infoNet. As product managers, when we want to boost the sales of our product, one of the “levers” that we have to make this happen is the price of our product. If everything works out the way that it should, if we lower the price of our product then sales should go up. MORE
Store credit cards are declining, what’s a product manager to do? Image Credit: Mike Mozart. So if I was to take a look inside of your purse or wallet right now, what would I find? I’m willing to bet that you probably have either a Visa or a Mastercard credit card, perhaps an American Express credit card or even a Discover credit card. However, what else would be there? Would you have any store issued credit cards? Perhaps from Walmart, Macy’s, Home Depot, etc.? MORE
The pandemic was a bad thing, but fast food restaurants are coming back Image Credit: jpellgen (@1179_jp). I think that we can all agree that the Covid-19 pandemic has been a very, very bad thing. MORE
Covid-19 has changed things for the coffee giant Image Credit: Kara Babcock. Let’s face it, everyone has been impacted by the arrival of the Covid-19 pandemic. Even those stores that you would have thought could have made it through an upheaval like this seem to have been impacted. MORE
Voice controlled devices can’t do a lot of things Image Credit: Photo by Jan Antonin Kolar on Unsplash. So when you walk into the space that you live in, what’s the first thing that you do? For many of us, the first thing that we do is to shout out “Hey, Alexa turn on my music” or “Hey Google, turn on the lights in the kitchen.” ” These virtual assistants who are always there waiting for our next command to them have become a part of our lives. MORE
Covid-19 has made being close much more important to customers Image Credit: Chris Lewis. The arrival of the Covid-19 pandemic has resulted in a lot of different changes that have swept through many industries. MORE
The problem with cannabis is that it tastes really, really bad Image Credit: Katheirne Hitt. I can only speak for myself, but if I was a product manager who was put in charge of a marijuana product, I would be very, very happy. MORE
Paper based circulars are still important to retailers Image Credit: Pamela Machado. So if you are running a business and you’d like to keep your customers aware and informed about what products you are offering, what’s the best way to go about doing this? In our modern age, a lot of product managers would look at their product development definition and say that you need to update your web site and they’d be correct. MORE
Happy MLK Day! Image Credit: ???????. This week in the United States we celebrate the life of Dr. Martin Luther King. Just in case you’ve forgotten who he was, he is best known for his role in the advancement of civil rights using nonviolent civil disobedience. On Oct. 14, 1964, King received the Nobel Peace Prize for combating racial inequality through nonviolence. To honor his memory, the U.S. has a federal holiday this week. MORE
Malls need stores, but what kind of stores? Image Credit: Rene Schwietzke. When was the last time that you went out to a mall? For most of us, it’s probably been a while. We used to always go to the mall – that’s where you could get stuff, especially during the holidays. However, with the arrival of online shopping most of us don’t go to malls as much anymore. This has created a problem for mall product managers. MORE
Hermès purses are in high demand even during the pandemic Image Credit: daisyli357. Just in case you didn’t know it, Hermès is a company that makes ladies’ purses among other things. Hermès is a French high fashion luxury goods manufacturer established in 1837. MORE
Chu-Hai is big in Japan. Can Coke join the crowd? Image Credit: Tim. So for just a moment, picture yourself as a product manager for one of the most iconic products out there: Coke-Cola. You’ve done a great job – Coke is one of the most popular drinks available and no matter what country you go to, it is very well known. The company makes an enormous amount of money from your soft drink product every year and in all honesty, traditionally you’ve only had one real competitor – Pepsi. MORE
Product managers have to overcome hurdles to create AI products Image Credit: Photo by Hitesh Choudhary on Unsplash. If you are a product manager and you really want to make your life complicated, then what you should do is decide to develop a health care product. This is going to make your life complicated in a bunch of different ways. First off, any product that you create is going to have to be approved by federal regulators before people can use it to solve health care issues. MORE
Home Depot product managers are not giving up in the fight against Amazon Image Credit: Mike Mozart. If you are a product manager working in the field of retail goods, there is one word that should strike fear in your heart: Amazon. Retailers like Macy’s, Nordstrom’s, and Kohl’s have all been reporting decreased sales and the culprit is Amazon. They are all losing customers to the online giant. MORE
What should Gillette do about new cheap razors? Image Credit: lihua88. Shaving is something that men without beards or mustaches do just about every day. In all honesty, I don’t think that we spend a lot of time thinking about shaving – it’ just something that we do. Over at Gillette , since they make razors, they spend a lot of time thinking about how men shave and they have reached a startling conclusion : their products cost too much! The Challenges That Gillette Is Facing. MORE
Amazon is getting into a next-day delivery war with Walmart Image Credit: Kyle Brazil. Amazon is a large and powerful company that dominates the world of online selling. Walmart is a large and powerful company that dominates the world of bricks & mortar selling. These two firms are starting to come into conflict when it comes to next-day home delivery as Walmart starts to move into online sales and Amazon starts to move into home delivery. MORE
Product Managers Who Use Robots Are Doing Well Image Credit: Timothy Neesam. Who among us could have predicted a Covid-19 pandemic would change our world in the ways that it has? I’d be willing to guess that the answer to that question is none of us. MORE
Who was it that said “It take a village…”? They may not have been talking about being a product manager, but they might as well have been. Life has become so complex that product managers can no longer make their product a success just by their own efforts. Today it takes the help of one or more partners to get your product to where it needs to be. Are you going to be ready to work with those partners? What You’ll Find Inside: * FORCE MAJEURE: WHAT IS IT AND WHY CARE? * MORE
Product managers have to adjust to dealing with customers who pose a risk Image Credit: Dean Terry. Product managers know that making our customers fall in love with our stores, our staff, and our brand is a critical part of our ability to be successful. MORE
Boeing’s product managers need to find ways to rebuild trust Image Credit: Ferry Octavian. Every product manager job is different. Some are easy and some are hard. Right now, being the product manager at Boeing who is responsible for the 737 MAX jet would defiantly fall into the difficult category. The reason that this would be such a hard job to have right now is because this airplane has experiences a set of disastrous crashes. MORE
Can American Idol be brought back from the dead? Image Credit: alogou1775. So who among us has not heard about the famous TV show “American Idol”? This is the show where anyone can try out to be on the show and the best singers are then selected to compete in a multi-week competition in which one of them will eventually be crowned the “American Idol” and potentially get a lucrative recording contract. MORE
Product managers need to find ways to attract customers who avoid stores Image Credit: Kyle Sorkness. Everyone has to go out and buy groceries, right? MORE
Pet store product managers are searching for ways to make their stores profitable Image Credit: Anders Porter. I have a dog. I suspect that many of you have pets also. I can only speak for myself, but I sure seem to spend a lot of money on food, leashes, toys, clothes, etc. for my dog. MORE
Product managers who want an audience, are going with an old standby Image Credit: Photo by Anete L?si?a a on Unsplash. Welcome to the era of Google and Facebook. Product managers have had to learn to live in a world that is dominated by these firms. MORE
Change is happening and watch product managers need to learn to deal with it Image Credit: Barron Fujimoto. So here’s an interesting question to kick things off: do you wear a watch? Not all that long ago, the answer to this question would have been pretty much “yes” for everyone. I mean, how else were you going to be able to tell what time it was? However, as with all such things in life, things have changed. MORE
Can a car ever have too many cup holders? Image Credit: Michael Sheehan. So if you were a product manager who was in charge of an automobile, what do you think that your #1 concern would be? Do you think that your customers would care most about how fast your car could go? How about how many doors it has or the size of its tires? Could it be the sound system or the built-in navigation system? MORE
Product managers think that this might be the time to take over Image Credit: Marco Verch. So how do you feel about eating meat? For that matter, how do you feel about eating meat alternatives that are made from plants ? MORE
How can product managers get millennials interested in jewelry? Image Credit: Kris Fricke. Being a product manager for a high-end jewelry company would be a pretty good job to have. You really would not have to sell all that much of your product in order to have a good year. However, these product managers have started to run into a problem. MORE
The Accidental Product Manager
OCTOBER 19, 2020
Product managers who want an audience, are going with an old standby Image Credit: Photo by Anete L?si?a a on Unsplash. Welcome to the era of Google and Facebook. Product managers have had to learn to live in a world that is dominated by these firms.
The Accidental Product Manager
OCTOBER 12, 2020
Product managers need to find ways to attract customers who avoid stores Image Credit: Kyle Sorkness. Everyone has to go out and buy groceries, right?
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The Accidental Product Manager
OCTOBER 5, 2020
Product Managers Who Use Robots Are Doing Well Image Credit: Timothy Neesam. Who among us could have predicted a Covid-19 pandemic would change our world in the ways that it has? I’d be willing to guess that the answer to that question is none of us.
The Accidental Product Manager
SEPTEMBER 28, 2020
Product managers need to learn how to deal with angry customers Image Credit: Jürg Dalkkas Follow. So what’s up with your customers? Why are they so touchy?
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The Accidental Product Manager
SEPTEMBER 21, 2020
Product managers have to adjust to dealing with customers who pose a risk Image Credit: Dean Terry. Product managers know that making our customers fall in love with our stores, our staff, and our brand is a critical part of our ability to be successful.
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The Accidental Product Manager
AUGUST 3, 2020
Product managers think that this might be the time to take over Image Credit: Marco Verch. So how do you feel about eating meat? For that matter, how do you feel about eating meat alternatives that are made from plants ?
The Accidental Product Manager
AUGUST 31, 2020
Covid-19 has made being close much more important to customers Image Credit: Chris Lewis. The arrival of the Covid-19 pandemic has resulted in a lot of different changes that have swept through many industries.
The Accidental Product Manager
AUGUST 24, 2020
Covid-19 has changed things for the coffee giant Image Credit: Kara Babcock. Let’s face it, everyone has been impacted by the arrival of the Covid-19 pandemic. Even those stores that you would have thought could have made it through an upheaval like this seem to have been impacted.
The Accidental Product Manager
JULY 20, 2020
Lessons are being learned that will outlast the Covid-19 pandemic Image Credit: Mike Mozart. Restaurant product managers are facing one of the toughest times that they have ever had to deal with. The arrival of the Covid-19 virus has changed everything for them.
Advertiser: Amplitude
As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.
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The Accidental Product Manager
AUGUST 17, 2020
The problem with cannabis is that it tastes really, really bad Image Credit: Katheirne Hitt. I can only speak for myself, but if I was a product manager who was put in charge of a marijuana product, I would be very, very happy.
The Accidental Product Manager
AUGUST 10, 2020
Pet store product managers are searching for ways to make their stores profitable Image Credit: Anders Porter. I have a dog. I suspect that many of you have pets also. I can only speak for myself, but I sure seem to spend a lot of money on food, leashes, toys, clothes, etc. for my dog.
The Accidental Product Manager
JULY 27, 2020
Hermès purses are in high demand even during the pandemic Image Credit: daisyli357. Just in case you didn’t know it, Hermès is a company that makes ladies’ purses among other things. Hermès is a French high fashion luxury goods manufacturer established in 1837.
The Accidental Product Manager
APRIL 29, 2019
What should Gillette do about new cheap razors? Image Credit: lihua88. Shaving is something that men without beards or mustaches do just about every day. In all honesty, I don’t think that we spend a lot of time thinking about shaving – it’ just something that we do. Over at Gillette , since they make razors, they spend a lot of time thinking about how men shave and they have reached a startling conclusion : their products cost too much! The Challenges That Gillette Is Facing.
Advertiser: UserTesting
Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.
The Accidental Product Manager
JUNE 10, 2019
Boeing’s product managers need to find ways to rebuild trust Image Credit: Ferry Octavian. Every product manager job is different. Some are easy and some are hard. Right now, being the product manager at Boeing who is responsible for the 737 MAX jet would defiantly fall into the difficult category. The reason that this would be such a hard job to have right now is because this airplane has experiences a set of disastrous crashes.
The Accidental Product Manager
JUNE 17, 2019
Amazon is getting into a next-day delivery war with Walmart Image Credit: Kyle Brazil. Amazon is a large and powerful company that dominates the world of online selling. Walmart is a large and powerful company that dominates the world of bricks & mortar selling. These two firms are starting to come into conflict when it comes to next-day home delivery as Walmart starts to move into online sales and Amazon starts to move into home delivery.
The Accidental Product Manager
JUNE 3, 2019
Can a car ever have too many cup holders? Image Credit: Michael Sheehan. So if you were a product manager who was in charge of an automobile, what do you think that your #1 concern would be? Do you think that your customers would care most about how fast your car could go? How about how many doors it has or the size of its tires? Could it be the sound system or the built-in navigation system?
The Accidental Product Manager
MAY 20, 2019
Paper based circulars are still important to retailers Image Credit: Pamela Machado. So if you are running a business and you’d like to keep your customers aware and informed about what products you are offering, what’s the best way to go about doing this? In our modern age, a lot of product managers would look at their product development definition and say that you need to update your web site and they’d be correct.
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The Accidental Product Manager
JUNE 24, 2019
Can American Idol be brought back from the dead? Image Credit: alogou1775. So who among us has not heard about the famous TV show “American Idol”? This is the show where anyone can try out to be on the show and the best singers are then selected to compete in a multi-week competition in which one of them will eventually be crowned the “American Idol” and potentially get a lucrative recording contract.
The Accidental Product Manager
FEBRUARY 3, 2020
How can product managers get millennials interested in jewelry? Image Credit: Kris Fricke. Being a product manager for a high-end jewelry company would be a pretty good job to have. You really would not have to sell all that much of your product in order to have a good year. However, these product managers have started to run into a problem.
The Accidental Product Manager
JULY 15, 2019
Amazon product managers say “Bring It On” Image Credit: Julien. As I’m sure that we all know by now, Amazon is a very large company that does a lot of different things: they ship books and products, offer cloud computing resources, and even run an internet based television channel. The product managers at Amazon are under an enormous amount of pressure to always be looking for ways for the company to keep on growing.
The Accidental Product Manager
AUGUST 19, 2019
Strategy gets complicated when your customers are using technology to shop Image Credit: Jisc infoNet. As product managers, when we want to boost the sales of our product, one of the “levers” that we have to make this happen is the price of our product. If everything works out the way that it should, if we lower the price of our product then sales should go up.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
The Accidental Product Manager
JULY 13, 2020
Voice controlled devices can’t do a lot of things Image Credit: Photo by Jan Antonin Kolar on Unsplash. So when you walk into the space that you live in, what’s the first thing that you do? For many of us, the first thing that we do is to shout out “Hey, Alexa turn on my music” or “Hey Google, turn on the lights in the kitchen.” ” These virtual assistants who are always there waiting for our next command to them have become a part of our lives.
The Accidental Product Manager
JULY 6, 2020
Starbucks needs to find a way to become popular once again Image Credit: Photo by Takahiro Sakamoto on Unspl. Let’s face it: that Starbucks coffee sure does taste good. You know it, I know it, and all of those people who are currently standing in line waiting for their next cup of coffee know it also.
The Accidental Product Manager
APRIL 8, 2019
Product managers need to do a better job of customizing their emails Image Credit: twitter.com/mattwi1s0n. So let’s talk about email for just a moment. If you are like me, you get a ton of the stuff. In all honesty, most of it is junk and I just end up deleting it even before I read it. However, there are those one or two emails that just happen to catch my eye. I’m in the market for something and that email seems to be talking about what I know that I’m looking for.
The Accidental Product Manager
OCTOBER 16, 2017
Home Depot product managers are not giving up in the fight against Amazon Image Credit: Mike Mozart. If you are a product manager working in the field of retail goods, there is one word that should strike fear in your heart: Amazon. Retailers like Macy’s, Nordstrom’s, and Kohl’s have all been reporting decreased sales and the culprit is Amazon. They are all losing customers to the online giant.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
The Accidental Product Manager
MAY 6, 2019
Store credit cards are declining, what’s a product manager to do? Image Credit: Mike Mozart. So if I was to take a look inside of your purse or wallet right now, what would I find? I’m willing to bet that you probably have either a Visa or a Mastercard credit card, perhaps an American Express credit card or even a Discover credit card. However, what else would be there? Would you have any store issued credit cards? Perhaps from Walmart, Macy’s, Home Depot, etc.?
The Accidental Product Manager
JULY 8, 2019
Chu-Hai is big in Japan. Can Coke join the crowd? Image Credit: Tim. So for just a moment, picture yourself as a product manager for one of the most iconic products out there: Coke-Cola. You’ve done a great job – Coke is one of the most popular drinks available and no matter what country you go to, it is very well known. The company makes an enormous amount of money from your soft drink product every year and in all honesty, traditionally you’ve only had one real competitor – Pepsi.
The Accidental Product Manager
MARCH 29, 2019
Who was it that said “It take a village…”? They may not have been talking about being a product manager, but they might as well have been. Life has become so complex that product managers can no longer make their product a success just by their own efforts. Today it takes the help of one or more partners to get your product to where it needs to be. Are you going to be ready to work with those partners? What You’ll Find Inside: * FORCE MAJEURE: WHAT IS IT AND WHY CARE? *
The Accidental Product Manager
JUNE 22, 2020
Product managers have to overcome hurdles to create AI products Image Credit: Photo by Hitesh Choudhary on Unsplash. If you are a product manager and you really want to make your life complicated, then what you should do is decide to develop a health care product. This is going to make your life complicated in a bunch of different ways. First off, any product that you create is going to have to be approved by federal regulators before people can use it to solve health care issues.
Advertiser: Amplitude
Why do your users churn? In this guide you'll learn common product pitfalls and how to fix them.
The Accidental Product Manager
APRIL 1, 2019
Malls need stores, but what kind of stores? Image Credit: Rene Schwietzke. When was the last time that you went out to a mall? For most of us, it’s probably been a while. We used to always go to the mall – that’s where you could get stuff, especially during the holidays. However, with the arrival of online shopping most of us don’t go to malls as much anymore. This has created a problem for mall product managers.
The Accidental Product Manager
AUGUST 12, 2019
Change is happening and watch product managers need to learn to deal with it Image Credit: Barron Fujimoto. So here’s an interesting question to kick things off: do you wear a watch? Not all that long ago, the answer to this question would have been pretty much “yes” for everyone. I mean, how else were you going to be able to tell what time it was? However, as with all such things in life, things have changed.
The Accidental Product Manager
MARCH 11, 2019
The end can come for a product manager when they least expect it Credit: Bill Selak. So here’s a quick question for you: what is the shortest time that you’ve ever worked at a product manager job? Product managers are generally considered to be valuable members of the product team who work on the product development definition and we can have a direct impact on the bottom line of the product project that we are involved in.
The Accidental Product Manager
JANUARY 20, 2020
Happy MLK Day! Image Credit: ???????. This week in the United States we celebrate the life of Dr. Martin Luther King. Just in case you’ve forgotten who he was, he is best known for his role in the advancement of civil rights using nonviolent civil disobedience. On Oct. 14, 1964, King received the Nobel Peace Prize for combating racial inequality through nonviolence. To honor his memory, the U.S. has a federal holiday this week.
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