The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. when retail and in-person customer communication has transformed?—?is

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Mind the Product

NOVEMBER 29, 2018

Know Your Customers’ Problems. It’s product development like that – that seeks out innovative solutions rooted in intimate knowledge of customer’s problems – that has earned Trader Joe’s the reputation as one of the most customer-centric organizations on the planet. All About Value for the Customer.

User Testing 107

User Testing Customer Feedback Analytic Tools Customer Experience 107

ProductPlan

OCTOBER 11, 2022

Product owners play a crucial role in “by-the-book” Agile scrum, while product managers are largely absent. The product owner role was born in Agile scrum , a process initially created to deliver software more quickly by giving the product development team more autonomy in exchange for frequent releases that increase customer value.

User Testing 52

User Testing Customer Communications Research Software Data Visualization 52

Intercom, Inc.

FEBRUARY 22, 2022

Investing significantly in safeguarding our customers’ trust. The mission of the Intercom Information Security (InfoSec) team is to foster and safeguard customer trust – and we think a lot about how we preserve Intercom’s agility while also recognizing and mitigating the highest-rated security risks. .

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Revulytics

NOVEMBER 29, 2018

Given the pervasiveness of data breaches and hacks today, the way in which companies react to them actually presents an opportunity “to interact closely with customers,” according to an article in Forbes by the CMO of identity management software vendor Sailpoint. Leverage in-app messaging to protect users.

Analytic Tools 66

Analytic Tools Feedback Software Messaging Customer Communications 66

Intercom, Inc.

MARCH 23, 2022

For over a decade, we’ve been making internet business personal with our customer communications platform. We enable the most critical component of the modern customer journey – ongoing engagement – throughout the customer journey, from converting prospects to onboarding new customers, activating, providing support, and beyond.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220