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Strategic jiujitsu: 4 Lessons from Southwest Airlines, Western Europe, and the Simpsons

The Product Coalition

Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them. However, this approach had also caused those incumbent airlines to abandon gates at smaller airports.

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Virtual Concierge Disrupt the Hospitality Industry These Days

The Product Coalition

Hotel operations can focus on developing virtual concierge services within mobile apps developed by some hotel tech companies. Check out this article to see how virtual concierges can help hospitality sectors benefit. They can be mobile apps that are created by hospitality software development services or other mobile devices.

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Close Your Eyes and Imagine a Strategy. Let Me Guess: Got Nothing?

The Product Coalition

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

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How customer support can keep up with customer expectations

Intercom, Inc.

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. While chat is especially helpful for new customers, Zenoti moved their knowledge base to Intercom to take advantage of the machine learning available in Intercom Articles.

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4 tips to improve code quality

Atlassian

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Development teams usually create a list of guidelines known as coding conventions. Related Article. That’s why improving your code quality is necessary.

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A good vision doesn’t have to be hairy

Radical Product

For the developer, this was a fatal flaw because a large percentage of airport revenues come from retail. The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Ironically, a BHAG was a barrier to building a good product.

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Locked-In Syndrome: What we can learn from Boeing’s 737 Max decisions

Radical Product

Airlines knew the product well and bought it year after year. According to a New York Times article , executives believed they had a decade before they needed to build a new aircraft from scratch. US based airlines such as JetBlue had Airbus fleets. If you enjoyed this article, please share to help others find it!