Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. There is no single right choice for a product’s channel strategy.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

The Product Coalition

SEPTEMBER 18, 2023

Let’s discover the way that leading brands are taking advantage of big data analytics. How leading brands made Big Data a part of their core business 1. Dynamic pricing Everyone is aware that airlines use this strategy when selling plane tickets. But how is it used? What is big data analytics?

Data Visualization 143

Data Visualization Analytic Tools Reporting Tools User Testing 143

Intercom, Inc.

JUNE 6, 2019

But how do you decide when to build an app for your product and what platforms to invest in? So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product. You don’t need to reinvent the wheel to make your brand stand out. Short on time?

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Usersnap

MAY 21, 2019

What this actually means, in terms of numbers, is just a handful of people who are extremely happy with your product and want to pass along their customer experience to everyone they know. Nielson Advertising’s research showed 92% of customers trust recommendations from people they know. Create a Feedback Loop.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

DECEMBER 9, 2019

Market Entry I have witnessed businesses joining marketplaces in order to enter and test the local market. For products that carry strong cultural nuances especially food and fashion, it may take time to gain acceptance. They are sometimes deemed as the sales and marketing channel for brands.

User Testing 78

User Testing Airlines Customer Feedback Customer Experience 78

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Intercom, Inc.

AUGUST 8, 2019

In our conversation, we talked about how Slack manages the customer experience as a product and how the customer experience should evolve as the business grows. Content strategy is part of your brand. It’s part of the brand, right? Short on time? Here are five quick takeaways. We have two customer-facing support teams.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Andrew Chen

FEBRUARY 6, 2024

It’s hard to be a product without a strong theory of distribution Here’s a common startup situation. A team busts their ass for months building the first version of their product. Now a big question emerges — how do you get the first people to use your product? It’s almost done.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Intercom, Inc.

OCTOBER 21, 2021

So I research, write about, and give presentations about customer service and customer experience. Jeff: Well, you’ve done your research. I didn’t know our product. He asked me if we carried a particular brand of pants called Dockers, and I had no idea. Liam: Excellent. That story was not in the book.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

Userpilot

JANUARY 19, 2021

Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience. To measure customer engagement for product companies, you need to avoid vanity metrics like MAU and session numbers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

Userpilot

MAY 14, 2024

By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. This article covers 12 of the most common customer behavior models and how to maximize them for better product management. Prioritize product development. The benefits of models are enormous.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Userzoom

NOVEMBER 14, 2017

As a UX designer or web developer, you know a website can alter the perception and exposure of a brand, big or small. Ultimately, you goal is to prioritize the exposure, perception, design and support of a brand while adhering to modern styles and trends. There are brands that are more successful and brands that are less so.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

The Product Coalition

MARCH 6, 2023

Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. When surveyed, 98% of travel managers claim the most significant metrics are policy compliance, travel experience, and expenditure. 60% of business travelers don’t even understand the benefits of their travel policy.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

UX Studio: Product Management

FEBRUARY 26, 2019

They have worked with most of the big brands around the world, based around their very strong presence in the tech world of Silicon Valley. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. Nielsen Norman Group.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Roy Madden

SEPTEMBER 6, 2022

Gathering research used to involve sporadically visiting Google and searching by keywords. With the help of Feedly’s powerful AI search engine Leo, they have defined a new research category at the intersection of travel and mobility technology, spotting trends and shifts in the industry almost before they happen. We make noise.”.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

Intercom, Inc.

JANUARY 9, 2020

Many people know Jared through User Interface Engineering (UIE) , the product usability consulting firm he has helmed for more than 30 years. An experience vision answers the question : “What will the experience of using our product or service be like some number of years in the future?”. What have you found? We stay in touch.

UX 165

UX Customer Experience Research Software Data Visualization 165

DISQO

FEBRUARY 4, 2019

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

DISQO

FEBRUARY 4, 2019

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

Intercom, Inc.

OCTOBER 24, 2019

Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. Some people want a vibrant, thriving community but they haven’t done the work to truly create value in their product for real people. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

ProductPlan

SEPTEMBER 22, 2022

A 5-hour downtime in an operation center in 2016 cost Delta Airlines nearly $150 million due to 2,000+ canceled flights. Forrester’s survey of IT directors in large U.S. enterprises indicates that the cost of downtime comes from lost revenue (53%), lost productivity (47%), and lost brand equity or trust (41%).

Reporting Tools 52

Reporting Tools Airlines Management Management 52

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

The Product Coalition

OCTOBER 23, 2019

Users expect travel brands to provide them with personalized guidance, the ability to fix their problems at meteoric speed, and a seamless experience with every swipe of the screen. On the basis of analyzed data they collect from their users, Booking.com creates superior user experiences by testing, tweaking, and optimizing new features.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 23, 2023

TL;DR Customer feedback is any information provided by customers about their experience with a product or service. By harnessing customer feedback, you can see whether your product meets their needs, uncover user friction, and make your customers voices heard. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

So in this post, we’ll compare their functionality for customer feedback, and explain in more detail why Spekit is not the best choice. TL;DR Collecting customer feedback is an important task for any product team. You can’t tag your NPS/survey responses in-app and use these tags to segment your audience by them.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you gather from people after they use your product and interact with your customer service department. Customer feedback helps you discover friction points in your product and determine if your product is valuable to them. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

nulab

MAY 10, 2019

When you create a product or service, there’s a long list of activities that go into creating it: raw materials, labor, logistics, admin, management — and so on. A value chain analysis is, therefore, a visual representation of the business activities that go into producing a product or service from start to finish. Differentiation.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in! Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 21, 2023

TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product. They can be categorized into two types: full product tours (detailed walkthroughs) and interactive manuals (contextual in-app guidance). All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. There are two types of interactive user guides ; full product tours and interactive manuals. UserGuiding is a cost-effective product adoption tool. Not all tools help you easily create interactive user guides.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 24, 2023

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. Interactive user guides can take the shape of product tours and interactive manuals. All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 28, 2023

TL;DR In order to develop a product-led SaaS , it is crucial to strive for achieving no-code growth. UserGuiding is an affordable product adoption tool offering a range of features, like onboarding UX patterns, user segmentation , and product analytics. So, let’s get started! Why should you care about no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52