Usersnap

NOVEMBER 4, 2021

Because it’s not time-sensitive, there’s no urgency involved, and you’re not interrupting a user’s journey. Here’s an example from Hawaiian Airlines. Their ‘feedback’ button is hard to miss: Passive feedback works best when you cultivate a customer-centric culture. It’s not enough to know if they’re happy, but why too.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Gainsight

APRIL 21, 2022

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. The question is, what do you do once you are “there”?

Enterprise 98

Enterprise Feedback Software Customer Experience Data Visualization 98

The Product Coalition

DECEMBER 12, 2019

A different UX design, a new feature released by the competition, a new airline sales have to integrate asap, some landing page for marketing, small changes in the URL for SEO, code refactors… Since you want to help, you say yes to almost every request. Conversely, a weak performance attribute reduces customer satisfaction.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 24, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 14, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. “It’s cool, but overpriced in my opinion.”

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 21, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. There are two types of feedback you should be focusing on collecting to better understand the health of your product and users. First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

– User in Airlines/Aviation / Mid-market. There are two types of feedback you should be focusing on collecting to better understand the health of your product and users. First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys).

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 28, 2023

Implementing no-code growth tactics can lead to benefits such as minimizing CAC, decreasing expenses for customer support and success, and increasing customer satisfaction. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. “It’s cool, but overpriced in my opinion.”

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52