The Product Coalition

JUNE 17, 2021

There are many words that can be said about databases and database management systems (actual software products standing between a developer and a database). Two major stack options for Java are Spring Framework and Java Enterprise Edition (JavaEE). In practice, you can loosely think of two major classes of databases: SQL and NoSQL.

Development 148

Development Data Visualization User Testing Framework 148

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. For example, most retailers now find they need to sell their goods directly to consumers online.

Airlines 74

Airlines User Testing Customer Experience Product Research 74

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Let’s build a new product. But do not worry.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

JUNE 6, 2019

But how do you decide when to build an app for your product and what platforms to invest in? So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product. We have a lot of fans of MadKudu on our sales team; I think it’s one of their favorite products.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One Get it done, and move on.  I hear this every day, in every sector, at every stage of growth.  So

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? But in reality, the quality of the product depends on the organization of the processes”?—?

Banking 113

Banking Development Team Review Software Review Technical Review 113

The Product Coalition

MARCH 6, 2023

Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. When surveyed, 98% of travel managers claim the most significant metrics are policy compliance, travel experience, and expenditure. 60% of business travelers don’t even understand the benefits of their travel policy.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Intercom, Inc.

AUGUST 8, 2019

In our conversation, we talked about how Slack manages the customer experience as a product and how the customer experience should evolve as the business grows. For Slack, one of the interesting things about our product is that we have two sides of the coin. It can be more technical, it can be more enterprise. Short on time?

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

UX Studio: Product Management

FEBRUARY 26, 2019

Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. They work on innovation projects for big enterprises that want to bring back the start-up spirit. Their projects rarely end up with tangible products. Digital Telepathy website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Roy Madden

SEPTEMBER 6, 2022

Gathering research used to involve sporadically visiting Google and searching by keywords. With the help of Feedly’s powerful AI search engine Leo, they have defined a new research category at the intersection of travel and mobility technology, spotting trends and shifts in the industry almost before they happen.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Just one line of poorly written code can drive an enterprise into the ground, meaning that your projects can also come to an end because of them. Related Article.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Userpilot

FEBRUARY 27, 2023

You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

ProductPlan

SEPTEMBER 22, 2022

A 5-hour downtime in an operation center in 2016 cost Delta Airlines nearly $150 million due to 2,000+ canceled flights. Forrester’s survey of IT directors in large U.S. enterprises indicates that the cost of downtime comes from lost revenue (53%), lost productivity (47%), and lost brand equity or trust (41%).

Reporting Tools 52

Reporting Tools Airlines Management Management 52

Userpilot

FEBRUARY 27, 2023

You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

So in this post, we’ll compare their functionality for customer feedback, and explain in more detail why Spekit is not the best choice. TL;DR Collecting customer feedback is an important task for any product team. You can’t tag your NPS/survey responses in-app and use these tags to segment your audience by them.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

TL;DR Customer feedback is any information provided by customers about their experience with a product or service. By harnessing customer feedback, you can see whether your product meets their needs, uncover user friction, and make your customers voices heard. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in! Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you gather from people after they use your product and interact with your customer service department. Customer feedback helps you discover friction points in your product and determine if your product is valuable to them. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

OCTOBER 24, 2019

Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. Some people want a vibrant, thriving community but they haven’t done the work to truly create value in their product for real people. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Userpilot

MARCH 21, 2023

TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product. They can be categorized into two types: full product tours (detailed walkthroughs) and interactive manuals (contextual in-app guidance). All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 24, 2023

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. Interactive user guides can take the shape of product tours and interactive manuals. All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR No-code growth is an innovative method to achieve great product-led growth without having to code. To become truly “no-code”, it’s important to ensure your chosen no-code solution offers basic UI patterns , enables segmentation , provides product analytics features , and allows integration with third-party tools.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

NOVEMBER 17, 2022

All in all, Spekit has good functionality for employee onboarding but is lacking in collecting user sentiment throughout the onboarding process, as it doesn’t support surveys. Spekit is a product adoption tool with the main focus on employee onboarding. Trigger those surveys in-app to specific user segments.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in! Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 14, 2023

TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. There are two types of interactive user guides ; full product tours and interactive manuals. UserGuiding is a cost-effective product adoption tool. Not all tools help you easily create interactive user guides.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 28, 2023

TL;DR In order to develop a product-led SaaS , it is crucial to strive for achieving no-code growth. UserGuiding is an affordable product adoption tool offering a range of features, like onboarding UX patterns, user segmentation , and product analytics. So, let’s get started! Why should you care about no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Different products require different visions. There’s no shadow IT, and there’s no land and expand, but I think the value of the product is really to connect everyone.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. Marilyn is a customer service and employee wellbeing author, speaker, and coach, and the CEO of Suttle Enterprises, a personal and professional growth training firm.

Reporting Tools 118

Reporting Tools Research Software Product Research User Testing 118

UX Studio: Product Management

JUNE 7, 2019

We experience digital products and services on a whole new level: through discrete interactions. Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today. gestural designs.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Modus Create

MARCH 19, 2025

Example: Scientific discovery simulations, autonomous R&D Weve probably all interacted with a standard website chatbot that can provide answers to common questions. Booking platforms : Accessing airline, hotel, or restaurant reservation systems to retrieve availability. Is agentic AI just hype? Its already here. Are you ready?

Feedback Software 40

Feedback Software Artificial Inteligence Data Visualization Customer Feedback 40