Mironov Consulting

FEBRUARY 7, 2024

I joined Ryan Fetterly's Modern Job Hunt podcast to talk about product management career paths, specifically moving from (individual contributor) product manager to Director/Group Product Manager/Leader. And how tech companies (mostly software) are different from tech-enabled companies (banks, airlines, government.)

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Airlines B2C Banking Government 52

Johanna Rothman

DECEMBER 15, 2023

She arrived at the two-story bright blue building that housed the local airline. The post Johanna’s 60 Seconds of WIP for December 14, 2023 appeared first on Johanna Rothman, Management Consultant. Even as she glanced up to see eagles flying overhead, they didn’t make a sound. She looked around—there was no one outside.

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Airlines Magazine Consulting Management 84

Alchemer Mobile

SEPTEMBER 3, 2020

The first app is an airline, which has seen a massive drop in DAU. The data tells us that the lodging industry was impacted more quickly than the airline industry as COVID-19 began to take hold in the US, even though both industries were hit hard. Below, you see two apps in the Travel category , but the industries are different.

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Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization.

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Feedback Software Travel Airlines Customer Experience 180

Alchemer Mobile

APRIL 12, 2022

We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines. Data included: Ratings and reviews. Retention.

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Travel User Testing Research Software Feedback Software 261

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. However the blind-spot lies at how the problem is created in the first place.

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Airlines Analytic Tools Research Software Data Visualization 78

The Product Guy

JULY 4, 2019

My career started at Hewitt Associates which was a human capital and management consulting firm that operated 500 offices in 120 countries. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. As a result, my backlog doubled, clients’ frustrations increased, and multiple management meetings resulted.

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Research Software Product Management Product Manager Systems Review 153

The Accidental Product Manager

JUNE 19, 2023

However, even as you read this, product managers are scrambling to try to win over this one last remaining unclaimed screen. Some product managers envision a world where users could start watching a TV show at home, then with a voice command continue watching the same program in the car. Which screen is this you ask?

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Data Visualization Dashboard Product Management Product Manager 65

UserTesting

OCTOBER 9, 2018

In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and Nayaab Lokhandwala, UX Researcher at Alaska Airlines, sat down with us to share how they’ve been leveraging the power of customer interviews with UserTesting’s Live Conversation … The post Connecting with customers in real time: Q&A with Devin Harold from (..)

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Airlines Customer Experience User Testing Webinar 30

The Accidental Product Manager

AUGUST 24, 2020

The Starbucks product managers, like everyone else, have had to close their stores for a while. The first step that the Starbucks product managers are taking is to close some traditional cafes and open more to-go locations as the company known for spreading coffee shops across the globe bets more on convenience and speed. and Canada.

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Airlines Product Management Product Manager Management 65

ProductPlan

SEPTEMBER 22, 2022

What is incident management practice? Incident management practice is the process of identifying and resolving unplanned incidents (often referred to as major incidents by teams following ITIL or ITSM practices). Incident management also entails mitigating issues before they impact users. Why does incident management matter?

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Reporting Tools Airlines Management Management 52

The Product Coalition

JULY 19, 2022

For example, in the airline industry, we have upgrades for frequent travelers, or in the hospitality industry, we have upgraded hotel rooms or upgrade them to premium for car rentals. With Add ons, customers can add multiple products in the checkout flow, so it would be easy to manage and personalize their bundles in one place.

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User Friction Customer Experience User Testing Customer Feedback 129

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? Even the job title product manager, which is also misunderstood, is more intuitive. Even the job title product manager, which is also misunderstood, is more intuitive.

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Airlines User Testing Customer Experience Software Review 109

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” ” Now, he is the CEO of a major hair salon, a franchisor, and I was hired to speak to over a thousand franchisees and their managers.

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Reporting Tools Customer Experience Airlines Technical Review 145

Alchemer Mobile

FEBRUARY 18, 2021

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For the travel category, the data looked vastly different than any other industry.

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Travel Feedback Software User Testing Strategy 230

The Accidental Product Manager

DECEMBER 6, 2021

The product managers at these food delivery services are working hard to try to establish their new market while fending off all of the other companies that are doing the same thing that they are. If every store that serves food now offers a form of delivery, what’s the problem that product managers have to solve?

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Customer Experience Product Management Product Manager Airlines 65

Product Innovation Educators

NOVEMBER 23, 2020

Lessons on innovation and product management from the pandemic. Some product managers have responded to the challenge, making pivots and finding value where it had not previously existed. Summary of some concepts discussed for product managers. [2:47] 8:58] What have you learned about managing uncertainty?

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Airlines Product Management Product Manager Data Visualization 70

Product Talk

FEBRUARY 28, 2024

The product team at Going includes product management, product design, and a flight experts team. The concept was a “manage my account” button. Kelsey explains, “The thinking was if we improved the account management page, it would be less of a surprise for customers when their plan is renewing.”

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Product Research Onboarding KPIs Feedback Software User Testing 239

Product Club

JANUARY 6, 2019

Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated.

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Airlines Leadership Consulting Vision 59

Product Innovation Educators

AUGUST 28, 2017

Listen to the Interview for Product Managers and Innovators. The topic of this episode is crisis management — meaning a crisis that threatens the reputation of a brand or product. When a crisis happens that involves a product, the product manager is expected to help with the issues. 2:30] What is crisis management?

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Airlines Product Management Product Manager Management 52

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. It’s a story I know well because I see it so commonly in Product Management too. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? The problem isn’t with the user.

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User Testing Customer Feedback Customer Experience Airlines 133

Product Innovation Educators

JUNE 8, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. United Airlines, Jeep, and Nine West are not doing so well. New Podcast Episode for Product Managers & Innovators: The specific steps for finding product-market fit – with Dan Olsen.

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User Testing Product Marketing Airlines Marketing 48

Intercom, Inc.

JANUARY 12, 2022

I was the type of person whose job is to work with marketers, product managers, or operations folks to help them make decisions about which products to ship, which audiences to target, or if the business is performing well in certain areas and not well in others. That was my first job in tech. Can they accomplish the goals they have?

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Data Visualization Analytic Tools Research Software Reporting Tools 151

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering.  Product managers and engineers have long arguments about whether (and how) to fix something that doesn’t excite users.  But But there are some engineering team configurations that I see as problematic.  So

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Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

NOVEMBER 1, 2016

By creating a different product, the airlines could get one segment to pay them significantly more. The post When the price is right: managing price segmentation appeared first on MindTheProduct. Creating high-end versions of products and charging more for them is typically seen as fair. Segment carefully.

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Airlines Management Management Customer Experience 79

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. Specifically, he discusses market research mistakes product managers too often make, including: Confusing qualitative with quantitative research. Summary of some concepts discussed for product managers. [0:50]

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User Testing Market Research Research Software Product Research 48

Mind the Product

FEBRUARY 10, 2020

He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. It was also a key transition point for Barry and the start of his shift to product management: he learned about agile and experimentation and that he wanted to focus more on “what to build, not on how to build it”.

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Wireless Airlines Workshop Agile 126

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. It was also decided that the airport’s capacity should be doubled, again leading to more changes while construction was ongoing. Ironically, a BHAG was a barrier to building a good product.

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Vision Airlines Construction User Testing 52

The Product Coalition

DECEMBER 8, 2021

Using voice search settings, your hotel will gain a significant competitive advantage over others such as hotels, airlines, restaurants, etc. This voice search application will provide a means of managing upcoming bookings and reservations. Flight management Checking flight status can be stressful for travelers and time-consuming.

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Reporting Tools Data Visualization Research Software Travel 154

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Using the Lean Canvas is one tool I recommend to help product managers think through the business model while crafting new product concepts. How product managers can create new ideas.

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Data Visualization Weak Development Team Customer Feedback Research Software 50

Mind the Product

JULY 25, 2019

There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? But the business and product management aspects of building an AI product are just as important , and can be as tricky. In fact, it is a useful tool for any product manager.

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Artificial Inteligence Roadmap Data Visualization Airlines 106

Product Talk

SEPTEMBER 1, 2021

Lisa was a product manager we featured in a Product in Practice called Tackling Big Hairy Product Challenges with Continuous Discovery and in Chapter 13 of the book. Lisa now works for a company called Human API, where she’s a Senior Product Manager. Lisa’s New Role at Human API. There are multiple layers of customers and consumers.

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Product Research User Testing Technical Review Data Visualization 221

TIBCO - Thought Leadership

NOVEMBER 27, 2017

You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator. As first appeared on Innovation Enterprise.

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Data Visualization Analytic Tools Airlines Travel 49

Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). Lessons learnt as a Product Manager: Identify market problems worth solving and, more importantly, what customers will be willing to pay for.

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User Testing Customer Feedback Research Software Product Research 49

Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. The 737 was Boeing’s best-selling product. Pilots were comfortable flying it. Boeing had to react.

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Feedback Software Airlines User Testing Product Research 40

Product Innovation Educators

APRIL 11, 2022

What product managers need to know about having an ecosystem strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. Previously he was the Akzo-Nobel Fellow of Strategic Management at INSEAD.

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Strategy Automotive Research Software Product Strategy 91

Gainsight

MARCH 31, 2020

We also have a number of customers in hard hit industries like airlines and hospitality.” As such, many companies are looking to implement data-driven forecasting to manage their risk: “Would be interested in how others are thinking about, evaluating, quantifying the new risk brought on by Covid.” ” 11.

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Research Software Product Research Technical Review Software Review 105