Alchemer Mobile

FEBRUARY 18, 2021

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. Ultimately, most mobile marketers and digital transformation experts know that more personalized experiences lead to better brand loyalty and therefore less churn. Key Mobile App Strategies for Travel Brands During the Reopening Process.

Travel 230

Travel Feedback Software User Testing Strategy 230

Agile Velocity

SEPTEMBER 28, 2023

Embracing Business Agility Across the Organization Agility isn’t limited to IT or software development—it can benefit all areas, including HR , finance/procurement , and marketing.

Agile 105

Agile Airlines Customer Feedback Finance 105

The Product Coalition

JULY 19, 2022

For example, in the airline industry, we have upgrades for frequent travelers, or in the hospitality industry, we have upgraded hotel rooms or upgrade them to premium for car rentals. For example, in the Airline industry, we can Add a hotel or rent a car at the checkout instead of booking them separately.

User Friction 134

User Friction Customer Experience User Testing Customer Feedback 134

Pragmatic Marketing

MAY 23, 2017

The old adage that good marketing can’t sell a bad product is true. I’ve seen brands throw millions of marketing dollars at products that ultimately flopped. And that bad marketing or branding could sabotage the success of your products? Product/market fit defines the degree to which your product could be successful.

Branding 70

Branding User Testing Marketing Airlines 70

Pragmatic Marketing

SEPTEMBER 20, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Airlines 70

Airlines Customer Experience Books Blog 70

Pragmatic Marketing

SEPTEMBER 19, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Airlines 70

Airlines Customer Experience Books Blog 70

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? Learning the market and customers’ needs. But imagine what the title must sound like to someone entirely outside the product world. PO: I’m a product owner.

Airlines 109

Airlines User Testing Customer Experience Software Review 109

Roy Madden

APRIL 4, 2020

Whether you’re new to Feedly or not, you want good, trusted publishers to teach you more about a certain topic, market or industry. You’re looking for ground-breaking stories and reports about the airline industry. Go to Power Search across the Web and search for airlines. Search across the web for the topic airlines.

Airlines 62

Airlines Magazine Customer Feedback Events 62

Product Innovation Educators

JUNE 8, 2018

Product-market fit case studies. Product-market fit is about finding an area where value is created for a group of customers – a market. United Airlines, Jeep, and Nine West are not doing so well. New Podcast Episode for Product Managers & Innovators: The specific steps for finding product-market fit – with Dan Olsen.

User Testing 48

User Testing Product Marketing Airlines Marketing 48

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” They’re marketing programs designed to drive the customer to come back, oftentimes with an incentive to do so. Just be nice.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Pragmatic Marketing

FEBRUARY 3, 2020

Marketers today recognize how the automation of our world holds tremendous opportunities for their business. From banks to athletic brands and airlines, companies gather data on us. As we roll out artificial intelligence in marketing, it’s essential that we remain vigilant about keeping the human aspects of our marketing intact.

Artificial Inteligence 91

Artificial Inteligence Data Visualization Customer Experience Airlines 91

The Product Coalition

FEBRUARY 12, 2019

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

Airlines 60

Airlines Strategy User Friction Analytic Tools 60

Intercom, Inc.

JANUARY 12, 2022

If you’re short on time, here are a few quick takeaways: Although data science can’t predict the future, it can definitely help you focus resources, troubleshoot issues, and even unlock new markets. Any insight from data analysis will only ever be as good as the data itself. That was my first job in tech. Data can be really important in that.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Product Innovation Educators

FEBRUARY 12, 2018

One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research. 15:02] What’s the best way to identify those needs using market research? Innovation Quote. “We

User Testing 48

User Testing Market Research Research Software Product Research 48

Mironov Consulting

OCTOBER 19, 2022

2] Overflow or Special Project Teams Overflow or Special Project Teams tend to be pushed from the Sales/Go-To-Market side of the organization out of general frustration with perceived Engineering (and Product) throughput or velocity problems.    Here’s my thinking. [1]  We’ve gotten out of our own way.

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Product Talk

SEPTEMBER 1, 2021

When Teresa shared this story in Continuous Discovery Habits , she wrote, “While Lisa’s team did a great job executing on their discovery and were able to bring a successful product to market, all that work would have gone to waste if they weren’t able to get their sales team (and other business stakeholders ) on board. Sales and Marketing.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

Product Talk

FEBRUARY 28, 2024

At this stage, they did a “design spot check,” which involved pulling in customer success and marketing partners to get their feedback. But people with children, with school schedules, teachers, they are beholden by budget, calendar, airline preference, or seating preference.”

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Intercom, Inc.

OCTOBER 21, 2021

In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. That’s often our marketing communication, but it could also be a customer service provider saying. And so, making a promise in your marketing or advertising is not enough.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Intercom, Inc.

NOVEMBER 17, 2021

“We don’t want the customer to have an upbeat, playful experience when we’re marketing to them and a drab, bureaucratic experience when they need help” Leslie: We must always exploit the real-time engagement in live chat or text to use the strategy of probing, of question-asking. ” It’s not a joke.

Messaging 118

Messaging Customer Experience Branding Airlines 118

Mind the Product

FEBRUARY 10, 2020

“Take Singapore for example, there’s an issue at the moment as innovators and entrepreneurs are moving to other markets , like the US, where they’re encouraged to innovate. The Singapore government is trying to bring talent back to the local market and coach organisations on how to adopt a more merited-based approach.”.

Wireless 124

Wireless Airlines Workshop Agile 124

The Product Coalition

DECEMBER 8, 2021

Voice search technology is disrupting markets, for example, people use a smart speaker to search for information on the internet. Meanwhile, the Digital Marketing Institute reports about 30% of all hospitality tech is screenless. Here you find the latest trends of voice search applications.

Reporting Tools 159

Reporting Tools Data Visualization Research Software Travel 159

The Accidental Product Manager

DECEMBER 6, 2021

The product managers at these food delivery services are working hard to try to establish their new market while fending off all of the other companies that are doing the same thing that they are. Right now the food delivery market is a tough market for product managers to be competing in. What a fantastic age we now live in!

Customer Experience 65

Customer Experience Product Management Product Manager Airlines 65

The Accidental Product Manager

JUNE 19, 2023

The battle to control a car’s dashboard is not limited to just Apple or Google – there are other technology firms that would like to get into this market. However, the arrival of a fourth screen that is built into a car’s dashboard has opened a brand-new market. Airbus is always locked in battle with the U.S.

Data Visualization 65

Data Visualization Dashboard Product Management Product Manager 65

Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. The 737 was Boeing’s best-selling product. Pilots were comfortable flying it. Boeing had to react.

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

Mind the Product

APRIL 5, 2017

I spoke with a chatbot expert and marketer who cares about brand consistency. Remember the last time you had to call an airline to change your flight and got stuck in a voice recognition circle of hell? Too often it appeared to me that companies want to be trendy rather than think critically about whether their product needs a chatbot.

Artificial Inteligence 74

Artificial Inteligence Airlines Customer Experience Startups 74

The Product Guy

JULY 4, 2019

At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. When the stock market would close at a high there would be a 50% increase in calls to request fund transfers. My team serviced retirement plans and employee stock plans for two clients, TWA Pilots and Nalco Chemical Company (now called Nalco Water).

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Intercom, Inc.

APRIL 18, 2019

A study by HBR found that the 13 companies in the Fortune 100 that were instrumental in creating their categories accounted for 53% of incremental revenue growth and 74% of incremental market cap growth. No, 42% of startups fail because they didn’t solve a market need. Or an airline at 34. Or a mail-order record company at 20.

Outbound 112

Outbound Customer Experience Education Airlines 112

Intercom, Inc.

MARCH 12, 2020

Ali: I’m a product marketer. Ali: What you said there about identifying small moments to surprise and delight is actually something that’s really top of mind for our marketing team right now. He ran Scandinavian Airlines, and a passenger is his customer. Ali: Awesome. Shep: You said that a lot shorter. Ali: Awesome.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Amplitude

OCTOBER 9, 2018

Growth can no longer be an afterthought or solely the responsibility of marketing. The product team at Volaris, Mexico’s #1 ultra-low cost airline, was hunting for ways to increase cart size at checkout. Cohort Sync enables hourly syncing of your customer cohorts with marketing automation and personalization tools.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

Gainsight

MARCH 31, 2020

If you aren’t in the market research business, a survey response rate (without an incentive like a gift card) of 50% is almost unheard of. We also have a number of customers in hard hit industries like airlines and hospitality.” Retention is of high interest right now. The first learning came from the survey responses themselves.

Research Software 105

Research Software Product Research Technical Review Software Review 105

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. Let’s say sales associate when we mean sales associate.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Some CI tools on the market include Jenkins , Bitbucket Pipelines , CircleCI , and Atlassian Bamboo. What’s the best tool for your company?

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Product Innovation Educators

NOVEMBER 9, 2020

Bring in aspects of entrepreneurs like innovation, confidence, testing assumptions, focusing on the market, and making sure you generate revenue, but don’t bring in aspects like ego, brashness, vanity, or overconfidence. However, successful teams always have a leader in on the secret—the CEO, CFO, head of marketing, etc.

Finance 127

Finance Product Research Airlines Customer Experience 127

freshtrax

AUGUST 20, 2019

Businesses overseas may be interested in entering the Japanese market at this opportune time, so we sat down with Junko (June) Morishita , the Commercial Director of ADARA in Japan, to hear about the company’s experience doing business in Japan for almost four years and the lessons they have learned. They asked things like “What is a pixel?”

Travel 42

Travel Data Visualization Seminar Reporting Tools 42

DISQO

FEBRUARY 4, 2019

Before making any large marketing or product investment decision, it’s important to test your core assumptions. In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. Despite calls for customer-first organizations, it’s clear that very few companies actually put the customer first — and risk alienating them with bad customer experiences or product/market fit that misses the mark.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

The Product Coalition

JUNE 17, 2019

Banks bragged about poaching the best specialists from competitors and having the biggest and most powerful IT departments on the market. Meanwhile, the market offers turnkey development and implementation for just about any technological solution. In-house resources were enough to develop and support these services.

Banking 100

Banking Development Team Review Software Review Technical Review 100