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Rethinking Airline Strategies

Dear Strategy

On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. But now, more than ever, airlines may need to start re-thinking their strategies – especially with respect to how they’ve been treating their customers. And boy was I right!

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How a Well-designed Mobile App can Eliminate the Stress of Travel

Alchemer Mobile

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization.

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Power Search across the Web

Roy Madden

You’re looking for ground-breaking stories and reports about the airline industry. First, click on the search icon to open Power Search, select the new Across the web tab, and search for the airlines topic. Go to Power Search across the Web and search for airlines. Search across the web for the topic airlines.

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Product in Practice: Adopting the Discovery Habits is An Iterative Process

Product Talk

But people with children, with school schedules, teachers, they are beholden by budget, calendar, airline preference, or seating preference.” You can set your preferences of Delta under $500 in the month of June and then name that container of filters and we would always be looking for that on the website,” explains Kelsey.

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Jeff Toister on a guaranteed customer experience

Intercom, Inc.

When I was researching the book, I came across a story of an entrepreneur named J.R. In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago. He was in Minnesota in the 1800s. It was a very, very rural area.

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4 tips to improve code quality

Atlassian

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. For example, Java developers use camel case for their naming conventions, where the first word is lowercased and subsequent words are capitalized – “employeeLastName.”

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Shep Hyken on fostering the cult of the customer

Intercom, Inc.

It’s when a company recognizes you by name, knows your preferences, and delivers on them. Well, I’ve got a choice: I can call, wait for a staff person to answer the phone, have them pull my name up on the computer, look at my file, and finally we make an appointment. The publisher came up with the name.