Product Innovation Educators

NOVEMBER 23, 2020

He talked with over 140 global business leaders, includes leaders at Google, Microsoft, Coca-Cola, Feeding America, United Way, Verizon, Southwest Airlines, and many more. They had a roadmap they were used to following, but suddenly their roadmap and the terrain diverged. These leaders had to follow the terrain.

Airlines 70

Airlines Product Management Product Manager Data Visualization 70

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? But imagine what the title must sound like to someone entirely outside the product world. PO: I’m a product owner. I mean, what do you do for a living?

Airlines 109

Airlines User Testing Customer Experience Software Review 109

The Product Coalition

SEPTEMBER 21, 2023

Like that soccer team, products can fall apart when the team doesn’t work together toward a common goal following a roadmap. Soccer is a perfect parallel for product management and roadmap development. While they might seem worlds apart, they share common core principles for success — especially when it comes to roadmap development.

Roadmap 119

Roadmap Onboarding KPIs Customer Feedback Customer Experience 119

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. If you build a five-year product roadmap based on assumptions, you presume to have all the answers. That is so important.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Mironov Consulting

AUGUST 15, 2016

At many enterprise software companies, I see one or two outlier customers consuming an inordinate share of support time, product management attention, engineering cycles and roadmap focus – hugely out of proportion to their actual revenue or market value. Bi-weekly meetings, authority to drop committed roadmap items. Too Hot to Touch?

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

ProductPlan

DECEMBER 30, 2019

Just like product strategy and roadmapping , pricing should be a collaborative effort. Just like goals drive roadmaps , they should also be driving pricing. You would be pretty suspicious of a brand new car selling for $5,000 or an airline charging $19 each way. Myth #2: Pricing is a solo effort.

Strategy 73

Strategy Customer Experience User Testing Customer Feedback 73

Product Innovation Educators

AUGUST 19, 2016

The context of the articles is product development for airlines but the points apply to product management in general. Get the Product Mastery Roadmap and…. People are poor communicators of how they feel and why they feel what they do. Learn more at [link]. increase the number of right products developed.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

Mind the Product

APRIL 18, 2017

Janna is the CEO and co-founder of ProdPad, product management and roadmapping software for product people, an international speaker, as well as co-founder of Mind the Product. Her art is held in the collections of companies like Delta Airlines, Survios, Merge, Senetics, StarVR and River Studios.

Research Software 77

Research Software User Testing Customer Experience Workshop 77

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. If you build a five-year product roadmap based on assumptions, you presume to have all the answers. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

The top of the list, likely to no one’s surprise in the audience of product management professionals, included car dealerships, cable companies, healthcare companies, airlines, and credit card companies. If you build a five-year product roadmap based on assumptions, you presume to have all the answers. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Stories are an emotional an effective roadmap from going from A to B, especially within chaotic and stressful environments.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). Our development teams are distributed as follows: US - Business and Algorithms. India/Armenia - Application development and Algorithms.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

PMLesson's Ace the PM Interview

APRIL 19, 2020

Work closely with a fun team of world-class engineers, designers, data scientists, and user researchers, setting team roadmap and driving execution. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Work closely with a fun team of world-class engineers, designers, data scientists, and user researchers, setting team roadmap and driving execution. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). Our development teams are distributed as follows: US - Business and Algorithms. India/Armenia - Application development and Algorithms.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Gainsight

DECEMBER 23, 2019

You know, when I fly on an airline, I’m the decision maker, I’m the approver, I’m the user, like the same person. So what we recommend in terms of best practices in this trend is three core ideas: Number one is getting a better and more data-driven approach to product roadmap decisions between CS and Product, right?

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

Userpilot

JANUARY 19, 2021

Now is the time to brainstorm and think about what product managers can add to the roadmap and what the company as a whole should add to the experience. When thinking of a loyalty program the first thought that comes to mind is airline companies. STEP 1: Personalize New Customer Onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Mironov Consulting

APRIL 15, 2023

 That they have the attention spans of squirrels, ignoring or forgetting existing commitments and agreed-upon customer targets and roadmaps.  That  At the end of the quarter, we wonder why so few planned roadmap items were shipped.  Where The Sales-Led Roadmap.  Regardless

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

The Product Coalition

DECEMBER 12, 2019

After thinking about product discovery , in this second post going through the product build-measure-learn loop, we’ll focus on OKRs, roadmaps, and prioritization techniques. Roadmap Once you know the WHY, you can move forward into determining how you’ll achieve your mission and what you’ll build to fulfill it. Vision How?—?OKRs

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Pragmatic Marketing

MARCH 6, 2019

While product management and development roadmap a standard product for the market, sales teams could be selling a custom product for individual customers. Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. The Danger Zone. Welcome to the Danger Zone.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Pragmatic Marketing

MARCH 6, 2019

While product management and development roadmap a standard product for the market, sales teams could be selling a custom product for individual customers. Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. The Danger Zone. Welcome to the Danger Zone.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. Mapping your product roadmap across the Brand Architecture Matrix. Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

JUNE 3, 2021

Do you have areas where this work you had not yet planned because you didn’t have the capacity, but at this time there’s an opportunity to invest, get the capacity and take it on, to effectively accelerate your future roadmap, versus just doing what you were currently planning, faster? And then, of course, the speculation too.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Business of Software Conference

OCTOBER 11, 2023

Instead fund your roadmap. Try to understand how hard it would be to be able to extract the net price. Trick: never ever license and addition of your software. Do not sell them the enterprise edition at the lowest price point. What do you think about having or not having sales rep commissions? and 1 is okay, not great, 1 to 1.5

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JANUARY 9, 2020

” Jon: But then they used this to inform their product roadmap, is that right? Jared: Well, there’s my Twitter account, @jmspool , where I tweet about design, design strategy, design education, and the amazing customer service habits of the airline industry. Jared: Yeah. So every decision after that, people got to ask a question.

UX 165

UX Customer Experience Research Software Data Visualization 165

Product Talk

MARCH 3, 2021

And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. So I’ve seen people use their tree as a “Now, next, future” roadmap. So, don’t assume that just because we’re in a crisis, your customers don’t have time for you.

Product Research 163

Product Research User Testing User Friction Research Software 163

Usersnap

MAY 21, 2019

You can use this information to iterate on your product roadmap and brand mission. Loved by Facebook, Canva, Hawaii Airlines and more. The voice of customers can tell you a lot about your product and brand. What is it that they like? What words do they use? What are their expectations for you?

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74