The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 129

User Friction Customer Experience User Testing Customer Feedback 129

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. So let’s abandon the words ‘customer’ and ‘user’ entirely, and be more explicit about who/what we mean. See personas 4 and 7.”

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. The customer service agents considered this my fault, and acted like it wasn’t a big deal. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? It’s with you.

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

DISQO

FEBRUARY 4, 2019

But will their new ad win back the hearts and minds of consumers? We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Product Talk

SEPTEMBER 1, 2021

Her continuous discovery journey hasn’t just been about interviewing customers or prototyping to test assumptions. Prospects kept asking for a customer-journey-builder feature that Airship didn’t have. They wanted to sell what their customers were asking for. There are multiple layers of customers and consumers.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

DISQO

FEBRUARY 4, 2019

But will their new ad win back the hearts and minds of consumers? We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

But will their new ad win back the hearts and minds of consumers? We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

The Product Coalition

DECEMBER 8, 2021

These voice search technologies can improve customer experiences and business operations. This voice search setting is a process in which users can search for information on a specific website or a custom app through their voice commands. Consumers’ behaviors somehow can affect the way people search for information.

Reporting Tools 154

Reporting Tools Data Visualization Research Software Travel 154

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Listen to your customers carefully to understand their problems but do not listen to them about the solutions.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

UX Studio

FEBRUARY 13, 2018

Here’s the thing: the fact that you do UX research is only the first step in creating a bulletproof UX design method. What needs to come after that, however, is creating a commonly accepted research system, where information is stored in a consistent and searchable way. But how is this connected to the topic of research systems?

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Basel Fakhoury

MAY 17, 2018

and the best way to do that was through user research. So instead of jumping head first into building a new product, we committed to a full range of user research to systematically test our most promising ideas. Luckily, the last idea we tested was the idea that would ultimately become User Interviews.

User Testing 40

User Testing Product Research Research Software Startups 40

Agile Velocity

SEPTEMBER 28, 2023

In our fast-paced, ever-changing world, organizations must be able to adapt and, stay customer-centric to thrive. It ensures that businesses remain customer-centric, focusing on meeting customer needs effectively. Below are key takeaways from our discussion. See our 16-minute convo for more context and information.

Agile 105

Agile Airlines Customer Feedback Finance 105

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). become a professional services/custom consulting company.  We can accidentally (but rapidly!)

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Listen to your customers carefully to understand their problems but do not listen to them about the solutions.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. I journal noteworthy experiences in business, entrepreneurship and research.

Airlines 78

Airlines Analytic Tools Research Software Data Visualization 78

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. Think of product strategy as a hypothesis to be tested. At launch, Dave’s product strategy focused on helping customers budget and access money to cover immediate expenses.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

UserTesting

OCTOBER 9, 2018

In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and Nayaab Lokhandwala, UX Researcher at Alaska Airlines, sat down with us to share how they’ve been leveraging the power of customer interviews with UserTesting’s Live Conversation … The post Connecting with customers in real time: Q&A with Devin Harold from (..)

Airlines 30

Airlines Customer Experience User Testing Webinar 30

Intercom, Inc.

AUGUST 8, 2019

?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Product Innovation Educators

FEBRUARY 12, 2018

One of the skills you need as a product master is customer and market research. It was an episode several listeners really appreciated and I have invited Gerry back to share more of his expert experience with market research. Talking to the wrong customers. Asking customers what they want.

User Testing 48

User Testing Market Research Research Software Product Research 48

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? There’s no one-size-fits-all solution.”. In others, the job is more strategic and designed to represent the needs and interests of customers.

Airlines 99

Airlines User Testing Customer Experience Software Review 99

Pragmatic Marketing

MAY 23, 2017

Product/market fit defines the degree to which your product could be successful. Marc Andreessen famously claimed, “The only thing that matters is getting to product/market fit.” But after you’ve done that and reached product/market fit, what do you do next? Brand and Product Are Different but Must Align.

Branding 70

Branding User Testing Marketing Airlines 70

Product Innovation Educators

JUNE 8, 2018

Product-market fit case studies. Product-market fit is about finding an area where value is created for a group of customers – a market. It is like dating in the sense that it takes a bit of time and effort to see if the fit is right. United Airlines, Jeep, and Nine West are not doing so well.

User Testing 48

User Testing Product Marketing Airlines Marketing 48

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. But not all customers are created equal. Maybe we should fire just those two, and free up scarce resources for dozens of more relevant customers. Up and to the right!

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

Userzoom

NOVEMBER 14, 2017

There are some tried and true methods for discerning the opinions and experiences of your audience or customer base. 50 percent of customers are willing to switch brands because one did not anticipate their needs. You could, for instance, setup a feedback or suggestion page that allows customers to offer recommendations and more.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Amplitude

OCTOBER 9, 2018

In today’s fiercely competitive age of product, efficient growth of engaged, happy users is the Holy Grail of product development. Companies that have achieved efficient scale have found their own mantras and workflows for systematic growth: Netflix uses consumer science to test ideas with real customers, at scale.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. After researching the problem with my team, we came up with a solution.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Everybody here is a consumer, as well as a product manager or product owner or researcher, designer, or developer. How do you avoid being incumbent?

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. from the Revolut manifesto on its careers page.

Banking 97

Banking Development Team Review Software Review Technical Review 97

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX. ” and nagging people over it.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50