Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. In the absence of a clear vision, and strategy, customer feedback can lead us astray.

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

Amplitude

JULY 29, 2020

Product Mission and Vision. A product vision is the big-picture “why” of your company. When your teams are aligned around the mission, this becomes the driving force to make your product vision a reality. Your product vision describes the world that your company wants to create. Vision: being the best, around the world.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Intercom, Inc.

JANUARY 12, 2022

And it made me think: are there some airlines that are just able to fly faster? I looked at different routes and was like, “Are there changes in the speed of different airlines? There were actually some airlines that were consistently a couple minutes faster. Benn: For sure. Mode has had plenty of ups and downs.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Product Innovation Educators

APRIL 11, 2022

Examples of classic disruption like Southwest Airlines relied on new technology, but the industry was the same. The challenge with business models is you can overlook what it takes to get partners in place and willing to participate in your vision. Today, the industry is no longer the industry.

Strategy 91

Strategy Automotive Research Software Product Strategy 91

Intercom, Inc.

DECEMBER 13, 2018

Different products require different visions. Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Gainsight

JUNE 17, 2020

Fran ç ois Locoh-Donou, CEO of F5 Networks, a company whose Board I proudly serve on, shared his vision for keeping F5 together during quarantine in a very authentic, human way. Human-first CEOs didn’t merely consider their teammates’ livelihoods. They also thought deeply about their mental and emotional well-being. So they held a firm line.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107

UX Studio: Product Management

JUNE 7, 2019

Classic UI practices won’t work – as it is impossible to digest information on peripheral vision -, playing with the depth of field and displaying objects aligned allows us to create new forms of interfaces. Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Gainsight

DECEMBER 23, 2019

This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. You know, when I fly on an airline, I’m the decision maker, I’m the approver, I’m the user, like the same person. It’s been lightly edited for clarity and length and includes slides from Nick’s presentation.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

The Product Coalition

SEPTEMBER 21, 2023

Rather than selling jet engines, the company now offers commercial airlines a service known as power by the hour. Like in soccer, in product roadmap development, the win is a product of strategy, team effort, passion, hard work, and a clear vision.

Roadmap 125

Roadmap Onboarding KPIs Customer Feedback Customer Experience 125

Intercom, Inc.

JUNE 6, 2019

Liam: Very early on, we were definitely working with bigger companies with sizable data just because the problem’s more interesting, and that’s where we saw the opportunity and our vision. And the last thing is just thinking: “What is the vision that you are driving for? But the reality is everyone does lead scoring.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

JANUARY 9, 2020

?. While it might be obvious that there’s usually a team of people collaborating on the vision and creation of good design, this truth applies just as much to the end user – there’ll be more than one person on the receiving end. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process.

UX 165

UX Customer Experience Research Software Data Visualization 165

Pragmatic Marketing

MARCH 6, 2019

This usually means that somewhere along the line, the teams failed to align around a common vision. Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. To get out of the danger zone, you have to choose. Do you want to customize your products for individual clients?

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Pragmatic Marketing

MARCH 6, 2019

This usually means that somewhere along the line, the teams failed to align around a common vision. Consider airlines as customers. Both airlines and colleges have extensive, unique, non-standard requirements. To get out of the danger zone, you have to choose. Do you want to customize your products for individual clients?

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. The idea was that if you hire employees whose personalities and values align, you’ll have more invested and more loyal employees.

User Testing 170

User Testing Weak Development Team Customer Experience Airlines 170

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

The Product Coalition

DECEMBER 12, 2019

Start with WHY As Simon Sinek says in his book “Start with Why” ( here’s his TED talk ), the cornerstone of every company is to know crystal-clear the vision and purpose of its existence (Jim Collings would refer to the focus on a single defining idea as the ‘the hedgehog concept’ ). Vision How?—? The next concentric circle is HOW.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Business of Software Conference

OCTOBER 11, 2023

Smooth is fast.”

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

JULY 2, 2022

One example that made me realize that I live in a startup nation was when one of the coaches attending the workshop shared that they were working with the IT department of one of the largest airlines to transform it into a great product organization. Nothing wrong with that, of course, (and something we will all probably benefit from!)

Workshop 129

Workshop Customer Feedback Technical Review Product Research 129

Product Talk

MARCH 3, 2021

And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. Teresa : A lot of small companies like startups are founded by somebody who has a strong vision of a thing that should be in the world. So they’re starting with a solution. That’s not how most startups are founded.

Product Research 163

Product Research User Testing User Friction Research Software 163