Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

The Product Coalition

MAY 17, 2021

SVOD is short for Subscription Video-On-Demand, which refers to a monetization model where subscribers pay a monthly or annual fee to access video content on streaming SVOD platforms. For example, let’s discuss the video subscription platform, Netflix: In the first quarter of 2021, Netflix had over 208 million subscribers.

Analytic Tools 97

Analytic Tools Data Visualization Entertainment Customer Experience 97

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Read on to learn more about using technology to drive customer engagement and retention. Customer engagement technology is a technological innovation that helps businesses engage customers more effectively.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Indicative

OCTOBER 8, 2020

You need an analytics solution and data strategy that can help make that information useful. . By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . What Is Gaming Analytics? What in-app or in-game purchases were made?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

MARCH 15, 2021

In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. They’re looking to be entertained.” To harness the incredible value of product-led growth, you need to have the right engagement tools.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

The Product Coalition

JUNE 21, 2021

With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication. Compared to emails and calls, chat messages through in-app chat windows have a high probability of reaching out to the users. Multi-platform coverage ?—?in Scalable chat solutions ?—?the

Analytic Tools 158

Analytic Tools Reporting Tools Customer Communications Data Visualization 158

Mind the Product

JANUARY 14, 2020

If you care about what people think, then there’s no analytics package that can give you that answer… There are people who would argue that “Oh yes, we can tell if they are satisfied if they do 1, 2, and 3” It’s not true… the numbers will never tell you what people have in their minds. Analytics. *

Product Research 214

Product Research Customer Experience Analytic Tools Research Software 214

The Product Coalition

NOVEMBER 17, 2023

Explore the future of decentralized innovation with our guide on building Web3 apps. Master the process, tech stacks, and tools for a transformative development experience. In the dynamic landscape of digital innovation, the advent of Web3 technology has ushered in a new era of decentralized applications. Step by Step Process!

Analytic Tools 146

Analytic Tools Feedback Software Data Visualization User Testing 146

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. Intellectsoft offers world-class FinTech solutions and Blockchain financial technologies.

Analytic Tools 94

Analytic Tools Research Software Software Developers Software Development 94

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Use surveys , interviews, session recordings, and product analytics to gather insights. Book the demo to see how you can use it for dogfooding in your SaaS. TL;DR Product dogfooding is a testing practice.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

The Product Coalition

AUGUST 21, 2019

Selecting an online video platform suitable for video publishers is equally tiring but can set the base for your business. According to Consumer Technology Association, U.S. Vplayed Vplayed is SVOD, TVOD and AVOD integrated online video platform complete with paywalls and multiple security measures.

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Entertainment 94

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He spent a few years working in business analysis and account management while searching for a job in which he could use his unique combination of engineering, design, and analytical skills.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

FEBRUARY 25, 2024

Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix. Key Feature Additions and Design Changes: Riding the Wave of Digital Disruption As the internet became increasingly pervasive, Netflix recognized the potential of streaming technology to revolutionize how people consume content.

Analytic Tools 143

Analytic Tools Entertainment Customer Experience Data Visualization 143

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Nilan also advises a number of early-stage startups.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Alchemer Mobile

JUNE 15, 2024

The top investment is in customer analytics, with 43% of businesses saying it’s where they plan to put their money. While it’s great that the public is seeing opportunity and practical uses for AI, not all AI tools are ready for commercial use. These “hallucinations” may be entertaining but they’re also a sign of unreliability.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

The Product Coalition

JUNE 11, 2019

Mobile app companies across the globe are in the middle of a mobile engagement crisis. While new user acquisition and the number of downloads give you an initial high, what matters in the long term is your apps user retention i.e Let’s learn more about retention and a few tried and tested methods to improve your app’s retention rate.

Feedback Software 108

Feedback Software Analytic Tools User Testing Customer Experience 108

Product Innovation Educators

FEBRUARY 4, 2019

To explain how their system works and tips for implementing a partner program, Ed Krause joins us. He has global responsibility for developing cutting edge technology and competitive advantage for Ford by developing relationships and collaborative projects involving universities and partner companies.

Research Software 168

Research Software Analytic Tools Technical Review Product Research 168

Mind the Product

JULY 30, 2019

Follow Roisi on Twitter or LinkedIn , and check out her work at Gower St Analytics. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Follow Roisi on Twitter or LinkedIn , and check out her work at Gower St Analytics. * The Black Mirror Test. Links mentioned in this episode.

Product Research 160

Product Research Customer Experience User Testing Testing 160

Userpilot

MAY 27, 2024

Inform customers about product enhancements : Use targeted in-app notifications to announce new features. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Why does customer perception matter?

Feedback Software 105

Feedback Software User Testing Analytic Tools Customer Feedback 105

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Experience 97

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. If products do not entertain us, make us more effective at our jobs, connect us, inform us, delight and inspire us—we fire them and try something new. And all those choices, and those screens, are turning us into experience snobs.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Userpilot

MAY 23, 2022

Five tactics to improve the happy path: Adding context to your error messages and making debugging fun will help increase user patience when things go wrong within the app. Besides your error message, use clear CTAs to direct users to possible solutions. This is needed to prevent system errors when edge cases happen.

Feedback Software 105

Feedback Software Analytic Tools UX User Testing 105

Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. But this competitive advantage is small.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Userpilot

SEPTEMBER 30, 2024

Use analytics where possible to uncover insights into customer behaviors. Personalize the messaging for users at different touchpoints across the customer journey Customers move through multiple channels and platforms while interacting with your brand. A good place to start is by creating user personas.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. The business world has seen numerous examples of blue ocean strategies delivering exceptional results over the past century across a range of industries from automotive to entertainment.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 53

Entertainment Data Visualization Analytic Tools Customer Experience 53

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. What is user retention in SaaS? Why is user retention important?

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Amplitude

DECEMBER 4, 2020

Fortunately, customer analytics software can help uncover these different inflection points and phases. Just as technology has empowered customers, it also gives companies the ability to use advanced customer analysis and further support their customers. What Acquisition Channel Did My Power Users Come From?

Analytic Tools 64

Analytic Tools Customer Experience Data Visualization Weak Development Team 64

Userpilot

JANUARY 18, 2022

A preloader, also known, as a loading page, or preloading screen it’s the loading animation or static image that shows on your screen while the main app is loading in the background. In other words, it’s the loading animation or static image that shows on your screen while the main app is loading in the background.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

OCTOBER 11, 2022

For the product vision to be effective, it can’t constrain the teams’ freedom to come up with the best solutions. These factors include who the key customer is, what their needs are, what solutions are already available, and how your product could beat them. Product vision development takes a few iterations.

Vision 111

Vision Analytic Tools Data Visualization Reporting Tools 111

The Product Coalition

OCTOBER 22, 2019

Internet of Things solutions is complementing the space around us by making it more efficient whereas Artificial Intelligence development is complementing our brain like never seen before. IoT services in logistics and healthcare industry is also adapting to this technology to automate their operations.

Artificial Inteligence 102

Artificial Inteligence Reporting Tools Analytic Tools Data Visualization 102

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. China is the only region where data analytics is not on this list.

Data Visualization 86

Data Visualization Research Software Reporting Tools Analytic Tools 86

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. When you’re managing someone in a completely different field, like engineering, design, product management or analytics, you don’t have experience doing what they do. Look at this metric system for points.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223