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Top 7 Help Center Software in 2025

Userpilot

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

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We Tested The 10 Best Customer Engagement Software: Here’s What We Found

Userpilot

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches.

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How to Use Mobile In-App Messaging to Create Great Experiences

Userpilot

This article will help with that, discussing nine best practices for improving your app messages. That in-app messaging is great for driving user engagement compared to other forms of customer communication, among other benefits. The easy way to implement such in-app messaging is through tools like Userpilot.

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Tools of the Trade: Recruiting Customer Interview Participants

Product Talk

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

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Top 10 Customer Communication Management Software in 2024

Userpilot

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one.

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry.