Ronke PM

DECEMBER 26, 2023

Before we step into 2024, we thought it would be fitting to take a stroll down memory lane and revisit the five most popular articles of 2023, as chosen by our readers for their excitement and value. Published by Product School ",QBR get-togethers are frequently led by Sales, Relationship Managers, or Customer Success Managers.

Article 52

Article Blog Customer Satisfaction Leadership 52

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Increase user satisfaction. Churn rate.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the feature usage rate?

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

DECEMBER 20, 2023

Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

AB Tasty

AUGUST 21, 2019

Ever wonder why your customers aren’t responding to your satisfaction surveys? This article was originally posted on AB Tasty as How To Write A Good User Satisfaction Survey. We explore the top tips to writing great ones.

Customer Satisfaction 45

Customer Satisfaction Customer Experience Article User Experience 45

Userpilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. One example is Hiver’s Chat Widget.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. FAQs : A collection of answers to the most frequently asked questions. Jira’s resource center.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. Set benchmarks and customer satisfaction goals for your team and monitor the numbers you average over time.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 11, 2024

Consider three key steps you can follow: Measure customer satisfaction and retention Measure customer retention during onboarding and launch customer satisfaction (CSAT) surveys right after to see how effective it was. Surveys measuring user satisfaction provide you with direct feedback.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Usability vs. User Experience (UX). Ready to dive in? Book the demo to see how.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

JUNE 7, 2023

In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. By fixing those friction points , you’ll enhance the usability of your feature and increase user satisfaction.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)?

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JANUARY 28, 2024

Looking for micro survey templates to collect quick user feedback? This article guides you through important surveys to implement across the customer journey. They focus on user satisfaction, product usability, and the relevance of features. Customer satisfaction survey. Market research survey.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. Churn risk is the possibility that a customer will stop doing business with you. A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging. Proactively monitor customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Increases user loyalty and satisfaction A well-crafted UX roadmap can significantly enhance user satisfaction and brand loyalty. Resolving these problems is a guaranteed way to make the user experience more enjoyable and satisfying.

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

The Product Coalition

AUGUST 4, 2023

Companies should monitor other KPIs to ensure a balanced approach to growth and avoid potential pitfalls like neglecting user satisfaction or long-term sustainability. Daily or monthly page views, or the number of articles read per user. These metrics demonstrate the utility and value of their software.

Data Visualization 129

Data Visualization User Testing Customer Satisfaction Customer Experience 129

Userpilot

NOVEMBER 5, 2023

If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. Use in-app surveys to identify customer pain points.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience User Testing 104

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. This article provides a step-by-step guide. In addition to securing longer-term commitments, annual discounts can also lead to increased user satisfaction.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

ProductBoard

OCTOBER 11, 2023

Product management is the very core of innovation and customer satisfaction, but it’s not without its challenges. This article explores the signs that indicate it’s time to invest in a dedicated PM platform and outlines a systematic approach to make an informed decision.

Product Management 98

Product Management Product Manager Customer Satisfaction Management 98

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Improve user onboarding and help them discover relevant features. What is Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

AUGUST 23, 2022

The end goal of both these disciplines is all about delivering exceptional customer experiences and retaining customers. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. Conclusion.

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

AUGUST 30, 2023

Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it. to reduce your overall time to resolution.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. The formula of Customer Lifetime Value (CLV).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. Sound like it’s worth a read?

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. You can also discover friction points and eliminate bottlenecks to increase customer satisfaction and engagement. Customer Lifetime Value. Customer Churn Rate.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98