Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. Building a product survey is more complex than you might imagine.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 96

Customer Feedback User Testing Feedback Software Product Research 96

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

DECEMBER 15, 2023

That’s one of the questions this article answers. By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. This is crucial for developing products or services that have a strong market demand.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 96

Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. While product development describes the process of creating the product itself (i.e. What is product development?

User Testing 105

User Testing Feedback Software Research Software Product Research 105

UX Studio

JANUARY 26, 2023

Well, it is a fact that it would be hard to find a more misused UX research method than surveys. On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. We will follow up in a second part with suggestions on how we might do surveys better.

Product Research 95

Product Research User Testing Research Software Data Visualization 95

280 Group

NOVEMBER 3, 2020

For our next installment of the Trailblazing Women in Product Management series, I interviewed Quisha Light, Manager, Product Development and Lifecycle Management at Portland General Electric (PGE). As a result, I was offered the opportunity to lead the product development team. How did you get into product management?

Product Research 296

Product Research Research Software Development Customer Experience 296

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. Start implementing a dogfooding program by recruiting users from across the organization, especially those not involved in the product development. Use surveys , interviews, session recordings, and product analytics to gather insights. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? That’s exactly what I’m going to cover in this article. Good surveys fit the look and feel of your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Revulytics

DECEMBER 30, 2019

As we close out 2019, I wanted to share some of our most popular software product management articles. A Digital Native Approach to Customer-Centric Product Development. Please let me know what you think and if there are topics you would like us to cover in the comments below!

Analytic Tools 76

Analytic Tools Data Visualization Article Product Management 76

Business of Software Conference

JUNE 17, 2021

Background The Survey Questions Results: The Numbers Results: Anecdotes BoS Commentary Further Reading (and Watching). The Survey Questions. Is this a good time to short commercial property developers? The worst thing about remote work: Sample survey answers. The biggest challenge in the new order: Sample survey answers.

Product Research 111

Product Research Reporting Tools Research Software Software Review 111

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

JULY 8, 2022

If you are wondering what Feature-Driven Development (FDD) is and how it can improve your product management processes, you are in the right place! In the article, we explore what FDD is, the benefits of using it, its stages, and best practices. Feature-Driven Development (FDD) is an Agile development framework.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

UX Studio: Product Management

JANUARY 26, 2023

Well, it is a fact that it would be hard to find a more misused UX research method than surveys. On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. We will follow up in a second part with suggestions on how we might do surveys better.

Product Research 52

Product Research User Testing Research Software Data Visualization 52

Userpilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. What are strategic initiatives? Initiative example #2.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Usersnap

JANUARY 12, 2022

If you struggle knowing how great your product is, maybe product survey questions (and this article) can help. Product surveys are one of the most useful ways of getting customer feedback from a large pool of customers for better insights. This is the goal of this article. How to Write a Successful Feedback Survey.

Data Visualization 59

Data Visualization Product Research Customer Feedback User Testing 59

Mind the Product

DECEMBER 18, 2019

So, it was natural that we should want to develop a talent growth plan for our people. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers. Team execution and development.

Weak Development Team 115

Weak Development Team Feedback Software Research Software Development 115

The Product Coalition

APRIL 21, 2019

An interesting dissertation/article on the relationship between Ethics and Design. Highlight of the article includes: “So if in your design you are careful and mindful, the product has a better chance of having a careful and mindful effect. Highlight of the article includes: “Quantitative data tells us what people are doing.

Article 60

Article Data Visualization UX Product Research 60

The Product Coalition

APRIL 29, 2018

Very interesting article focused on different approaches to listen to customer feedback. It’s a nice addition to previously highlighted articles on Customer Experience (CX).Highlight It’s a nice addition to previously highlighted articles on Customer Experience (CX).Highlight link] Ways to Listen to Customers. Dark UI Patterns.

Article 68

Article UX User Testing Customer Feedback 68

UX Studio: Product Management

MARCH 19, 2021

We’ve read amazing articles describing and categorizing these techniques. At the end of the day the ultimate goal of product development is to decide what features to spend time on, in what order – and what to exile to the uncharted shores of the backlog. Especially in early phases of the development, where resources are scarce.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. In this article, we cover: A brief history of the Kano model. It helps prioritize feature development when working with tight deadlines and limited resources. Trigger an in-app survey to collect user feedback.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Product Talk

FEBRUARY 7, 2024

I may also share one of Teresa’s articles in our Google Space as a follow-up.” Sandrine developed an internal TED Talk to introduce continuous discovery concepts to her broader organization. Any behavioral change takes time, so it’s a long-term commitment that one needs to make to develop and scale that skill set,” says Sandrine.

Product Research 235

Product Research Reporting Tools User Testing Research Software 235

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? This article will explore some of these questions. What is an onboarding survey? What should be included in an onboarding survey?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Product Research Data Visualization 52

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. When new feature ideas are successfully validated , the development team starts building the feature. Ready to dive in?

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

The Product Coalition

NOVEMBER 2, 2020

From Scrum Master to Development Team members, this set of questions addresses the foundations of a Scrum Team capability to build valuable products: technical excellence and what it takes to achieve this proficiency level. Do you want to get articles like this one from the Scrum Master Survival Guide in your inbox?

Development 112

Development Customer Experience Product Research Agile 112

Userpilot

JUNE 21, 2022

We often fall into product development fallacies. That, my friends, is one of the biggest fallacies of product development. Understanding product development fallacies. You can start with something as simple as the Product-Market Fit (PMF) survey. Product-Market Fit survey built with Userpilot.

User Testing 59

User Testing Development Research Software Feedback Software 59

Product Innovation Educators

FEBRUARY 19, 2024

How do you know that the product you’re developing will actually create value for customers, that they’ll love it, and that they’ll buy it? We define VOC as it’s described in an article called Voice of the Customer written by my co-founder John Hauser and his then-graduate student Abbie Griffin.

Research Software 105

Research Software Systems Review User Friction Product Research 105

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. It begins with an NPS survey targeted at users who have used the app for at least two weeks. Here’s an example of such a flow.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You can spot at-risk customers from their inactivity or reduced usage, frequent complaints, and negative feedback when you roll out survey forms. If you’re wondering how your CSAT survey should be, make it short.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

FEBRUARY 28, 2023

In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS. You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Customer satisfaction surveys What are they?

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Spotting market gaps: in-app surveys. Let’s get into it!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105