Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! Product education makes customers happy which leads to higher retention and revenue.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

TryMyUI

OCTOBER 26, 2021

In this article, we’ll run through some of the key elements that can help you along the way. The post How online education sites can improve their accessibility appeared first on TryMyUI Blog. COVID-19 created a necessity for far more schools to utilize digital spaces than ever before.

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Education Blog Article 98

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

UX Studio

JUNE 15, 2022

No doubt that the pandemic has taught teachers a lot about what digital education could be. Moving forward, this can be the basis for further revolutionizing the future of education. This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. UX research in education.

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Education Research Software Feedback Software User Testing 75

Gainsight

SEPTEMBER 26, 2023

That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education. What’s Digital Customer Education? True digital customer education focuses on “why” customers should make the choice to use a product or feature. Let’s dive in.

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Education Customer Experience Customer Feedback Reporting Tools 52

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

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Education User Friction Customer Experience Customer Feedback 52

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. To invite users to a webinar, use slideouts.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 24, 2022

This article breaks down customer enablement for SaaS plus best practices to get started or improve your existing strategy. An active community facilitates customer education and even encourages new users to sign up. An active community facilitates customer education and even encourages new users to sign up.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. 10 Best knowledge base software to educate your customers in 2022.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

Analytic Tools 84

Analytic Tools Research Software Education Customer Experience 84

Gainsight

MARCH 14, 2023

This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight. Community + Education: What’s Next?

Education 52

Education Certifications Customer Experience Webinar 52

eG Innovations

JUNE 28, 2022

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. Facilitating Online Education and Collaboration. What is Moodle?

Reporting Tools 52

Reporting Tools Data Visualization Education Analytic Tools 52

Revulytics

JULY 12, 2019

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. With detailed usage data in hand, your marketing team has precise points to address in educational content. See Usage Patterns Through Clear and Discernible Data Insights.

Analytic Tools 73

Analytic Tools Data Visualization Reporting Tools Education 73

The Product Coalition

MARCH 22, 2023

That is why, according to our community publishing guidelines , Jay declares that a great Product Coalition article is: “the kind [of article] that helps you to clearly understand concepts, experiences and lessons learned in the product development field. English Communication Let’s be honest. No, not necessarily.

Analytic Tools 129

Analytic Tools Education Data Visualization Article 129

The Product Coalition

JULY 3, 2018

Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs. Keep improving your support resources to educate your users over time.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Rahul Abhyankar

MARCH 1, 2018

This article [Want to Kill Your Economy? Have MBA Programs Churn out Takers Not Makers] by Rana Foroohar based on her book “Makers & Takers: The Rise of Finance and Fall of American Business” talks about the state of business education in the US.

Education 48

Education Finance Books Article 48

DISQO

AUGUST 4, 2020

This chasm between experiences leads to a lack of conversation, education, or action being taken. . About 12% said they’re uncomfortable having conversations because they don’t know enough about racial inequality and discrimination, which offers an opportunity for professional education.

Education 59

Education User Testing Research Software Feedback Software 59

DISQO

AUGUST 4, 2020

This chasm between experiences leads to a lack of conversation, education, or action being taken. . About 12% said they’re uncomfortable having conversations because they don’t know enough about racial inequality and discrimination, which offers an opportunity for professional education.

Education 52

Education User Testing Feedback Software Feedback Loop 52

DISQO

AUGUST 4, 2020

This chasm between experiences leads to a lack of conversation, education, or action being taken. . About 12% said they’re uncomfortable having conversations because they don’t know enough about racial inequality and discrimination, which offers an opportunity for professional education.

Education 52

Education User Testing Feedback Software Feedback Loop 52

Intercom, Inc.

JANUARY 20, 2021

At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. If you’re not helping to educate your customers, you’re giving your competitors a chance to fill in the gaps. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back.

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User Testing Customer Feedback Customer Experience Embedded Analytics 232

The Product Coalition

FEBRUARY 23, 2024

This article is tailored for product managers eager to excel in interviews focusing on product sense and execution. This article is tailored for product managers eager to excel in interviews focusing on product sense and execution. In product management , it’s crucial to discern genuine expertise from merely holding a job title.

Data Visualization 136

Data Visualization Analytic Tools Research Software Feedback Software 136

The Product Coalition

JUNE 3, 2022

Education is one of the areas where eLearning has proved successful and indispensable. Teachers deliver lectures and conduct seminars online; it is convenient to pass digital tests; there are loads of educational sources available on the Internet, and so on. Continuing medical education (CME) is a relevant concept here.

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Healthcare Education Seminar User Testing 132

Userpilot

APRIL 2, 2020

That’s why it’s essential that you educate them in some way. And in this article, I’m going to argue that in-app tutorials are the best way to do that. For now, all you really need to know is that an in-app tutorial is designed to educate your users. Sure, you have other options open to you.

Research Software 75

Research Software Education Customer Experience User Testing 75

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 143

The Product Coalition

AUGUST 4, 2023

If you dont have the self-discipline required for self-education (and many of us dont), please pay for your education — it will keep you accountable. If you take only one advice form this article it’s the SQL part — being able to query your data is a superpower for Product Managers.

Product Management 141

Product Management Product Manager Data Visualization Artificial Inteligence 141

Userpilot

APRIL 21, 2023

In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Intercom, Inc.

JULY 1, 2020

At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers. You can also onboard and educate new customers, so they’re set up for success with your product from day one and have all of the information they need to overcome common hurdles. .

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User Friction Outbound Customer Experience Onboarding KPIs 239

The Product Coalition

MARCH 21, 2023

Granted, “accessible” can mean a great deal of things, especially when he is talking about making product management education accessible to everyone, globally. Essentially, a great educational article that’s designed to give readers access to knowledge and tools in order to get things done.” Now let’s be honest.

Analytic Tools 78

Analytic Tools Data Visualization Technical Review Education 78

The Product Coalition

FEBRUARY 10, 2022

Photo by JESHOOTS.COM on Unsplash In the Forbes article, Key Predictions For Executive Job Search In 2022 , it reminds us that, “Whether executives have chosen to leave or stay, the pandemic has provided senior-level professionals an opportunity to evaluate their long-term career goals and priorities.”

Leadership 144

Leadership Education Article Framework 144

Userpilot

MAY 21, 2023

This article will show you some practical ways you can implement proactive support in your SaaS. Create a resource center with different educational resources based on the user’s jobs to be done. Offer proactive customer support by educating users on new features that are relevant to them. Miro’s new feature announcement.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

UX Planet

FEBRUARY 25, 2024

Take this article as an incentive for you to be with the community in more forums, meet-ups, conferences and moments with other designers. But learning how to explain and sell your ideas, how to influence people, and how to educate your company about design and UX is what is going to change the game. Does it make sense to you? ?

UX 95

UX Product Research User Testing Research Software 95

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. Each episode is tailored to a wide audience, from marketing executives to educators. Listen to AI in Education. #17: TL;DR Podcast.ai

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. Curated content can include articles, blog posts, videos, and podcasts from experts, influencers, and community members. This data can be invaluable in predicting market movements.

Data Visualization 137

Data Visualization Reporting Tools Feedback Software Customer Feedback 137

Intercom, Inc.

MARCH 26, 2018

If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. Help articles can quickly become unhelpful, and even misleading, if you don’t review them often enough. Managing help articles is a process of constant prioritization. Focus on the fundamentals.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to the editing of this article.

Product Management 119

Product Management Product Manager Customer Experience User Friction 119

Product Talk

FEBRUARY 14, 2024

Meet the Continuous Discovery Champion, Tali Melchior Tali Melchior is the Director of Product Management at Texthelp , an inclusive technology company that specializes in tools that help people in education or in the workplace read, write, and research with confidence. Please let us know at support@producttalk.org.

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Analytic Tools Research Software Product Research Data Visualization 222

Gainsight

JANUARY 18, 2024

How’s Customer Education a Gamechanger in Customer Experience? However, current forms of content production are still limited in a certain way—for example, “read this article” and “watch this webinar.” To answer their questions completely, a fully scoped customer education program is a must-have.

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Education Customer Experience Data Visualization Advertising 52