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5 Best Practices for Gathering Customer Feedback in 2018

Pragmatic Marketing

The experience also drove me to write this article on what I consider to be best practices for gathering customer feedback. The product team was clearly not soliciting feedback from customer-facing team members (such as the account manager) on an ongoing basis. So we use our own ideas portal for this. It was not all bad though.

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Product Leadership in Scrum

Roman Pichler

Scrum is a simple framework with three roles: product owner, development team, and Scrum Master. 2] When you manage a larger or more complex product, carrying out the necessary product work as a single product owner is often impossible. Three Types of Leadership. Each role provides a distinct type of leadership.

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Bottoms Up With OKRs | Whitney O’Banner, Medium | BoS USA 2019

Business of Software Conference

This talk touches on how innovation can come from the bottom and that the upper hierarchy shouldn’t be so quick to shoot down ideas that come from grassroots. Harvard Business Review talked about how we don’t invest in some of the best ideas at our companies because frontline employees undervalue their ideas.

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The Top 7 Product Management Software Systems You Should Know About

Bain Public

It provides tools to help with the entire product management process such as managing ideas and releasing features. Thanks to Charles Mon for researching this article, Paul Ortchanian for reading drafts and overseeing aspects of its publication. For more information, visit bainpublic.com or call 514-442-8487.

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Simplifying User Feedback

The Product Coalition

The good news is that with a pragmatic framework, and a few simple approaches to follow, building a user feedback channel is quite straightforward. Two of my personal favorite tools are: Trello : Trello is great for creating a public version of your product roadmap, and for floating feature ideas and design by your community of users.