The Product Coalition

APRIL 29, 2018

Very interesting article focused on different approaches to listen to customer feedback. It’s a nice addition to previously highlighted articles on Customer Experience (CX).Highlight Highlight of the article includes: “Once users realize they’ve taken actions they don’t necessarily want, they will likely feel outraged and frustrated.

Article 68

Article UX User Testing Customer Feedback 68

The Product Coalition

MAY 20, 2018

Interesting article from the Nielsen Norman Group, focused on detailing what Brutalism and Antidesign movements are about, and how they impact the product experience and how users consume information. Highlight of the article includes: “The parallels between ‘High-Concept’ theory and UX Design best practice are clear.

Article 68

Article UX User Testing Magazine 68

Product Talk

OCTOBER 11, 2023

When interviewing readers, we uncovered a common desire: “I know someone who should read this article.” We’ve chosen this as our target opportunity and have generated three potential solutions: Add social media share buttons that allow people to quickly share the title and URL of the article. See this article for more on why.

Feedback Software 276

Feedback Software User Testing Technical Review Product Research 276

Modus Create

JULY 7, 2020

This article expands on the most advanced technique in my earlier blog post, New Relic and JMeter Performance Remediation – Part 3 , Introduce transactional asynchronous messaging. Return an Order Complete message to the user and display it in the application. Processing a Shopping Cart Order. Async to the Rescue.

Messaging 84

Messaging Analytic Tools Data Visualization User Testing 84

The Product Coalition

SEPTEMBER 23, 2018

This article focuses/showcases the importance of effective illustrations to highlight core components of the messaging and therefore create more engaging product experiences. Highlight of the article includes: “An illustration is an element supporting the piece of writing (story, article, book, etc).

Article 60

Article UX Magazine Customer Feedback 60

Revulytics

NOVEMBER 29, 2018

Instead of simply notifying users by email, it pushed in-app messages about the breach and let users know the application had been compromised through the application itself. Innovative companies like Under Armour recognize this, and are using customer communication channels like in-app messaging for risk management purposes.

Analytic Tools 66

Analytic Tools Feedback Software Messaging Customer Communications 66

Pragmatic Marketing

FEBRUARY 17, 2017

Before you read this article, click on your company’s website and view the page associated with your flagship product. Jot down the key message headings. Now open the datasheet for that product and compare the message headings to those you wrote down. Message Map Basics. Message Pillars. Do they match?

Messaging 70

Messaging White Paper Customer Experience Technical Review 70

Nir Eyal

OCTOBER 4, 2017

Below are resources, tools, and articles for regaining focus in your digital life. The post How to Regain Focus at Work by Slaying the Messaging Monster appeared first on Nir and Far. What can we do to put technology in its place to finally get focused work done? These are tools I use myself but is not meant to be an exhaustive list.

Messaging 93

Messaging Technology Article 93

Intercom, Inc.

MARCH 7, 2022

Maintain content uptime with articles versioning. You can now create a draft version of a published article and view past versions of an Article with our latest release. The customer below, wanted to ensure that new drafts would also include the Article’s history – and to that, we say yes! Improved webhooks.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello! Best of all? Best of all?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

JUNE 13, 2022

To explore our new reporting capabilities, check out our help center article here. To learn more, check out our help center article. Learn how to get started in this help centre article. Increase engagement with enriched mobile push messages. Check out how to create these rich push messages here.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Dear Strategy

SEPTEMBER 15, 2021

In the past, every podcast episode was supported by its own separately written article. And although the articles related back to their corresponding podcast episodes, they were also designed to be used as a stand-alone resource – meaning that the blog followed the podcast, but certainly did not rely upon it.

Messaging 52

Messaging Product Strategy Strategy Blog 52

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Revulytics

MAY 17, 2018

Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. It’s delivering the right message to the right user at the right time in the user’s journey. To be most impactful, the message should be delivered when the user is engaged with the application itself.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. Intercom customers can set up automated messages to engage their customers when they match certain criteria. Typically it’s presented as a diagram. One modular system to power all features.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Instead of making a feature the main focus of your article, mention it briefly, explain the job it does, include a screenshot, and link off to a how-to article. It’s not just a series of FAQs.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Product Talk

JANUARY 18, 2023

This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform. So what we did was have the users send notifications to each other disguised as messages.”.

Feedback Software 222

Feedback Software Product Research Customer Experience User Testing 222

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Alchemer Mobile

MARCH 26, 2021

Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.)

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Product Talk

AUGUST 16, 2023

Tweet This Recruiting Participants from the CDH Community and Overcoming Initial Challenges Once Teresa gave Welena the green light, she posted a generic recruitment message in the #general channel and prepared a list of schedules for members to choose from. They made the messaging more specific. Be willing to make changes as needed.”

Product Research 169

Product Research Weak Development Team User Testing Customer Feedback 169

Nir Eyal

OCTOBER 4, 2017

Below are resources, tools, and articles for regaining focus in your digital life. Full disclosure […] The post How to Regain Focus at Work by Slaying the Messaging Monster appeared first on Nir and Far. What can we do to put technology in its place to finally get focused work done?

Messaging 52

Messaging Technology Article Management 52

Intercom, Inc.

JANUARY 31, 2023

Composer AI features Our customers spend almost half of their Inbox time in the composer – the text field where they write messages to their customers. If your message gets the meaning across, but you aren’t happy with the wording, you can now press a button to rephrase it.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

APRIL 4, 2022

Intercom Switch allows your customers to embrace the future of support – empowering them to seamlessly transition from phone to messaging. Businesses can now add Ukrainian as a language in customer-facing experiences, including the Messenger , Articles , and Resolution Bot , making it easier to communicate with people in the Ukraine.

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

freshtrax

FEBRUARY 28, 2024

In this article, we explore how Kit Kat made its mark in Japan, turning a simple chocolate bar into a cultural phenomenon. In 2009 a Kit Kat marketing campaign and collaboration with Japan Post was launched with special packaging that allowed the sender to write a message on the chocolate similar to a postcard.

Marketing 107

Marketing Branding Messaging Positioning 107

Intercom, Inc.

MAY 13, 2022

An integrated marketing campaign has a clearly defined goal and message, which is communicated cohesively across a number of marketing channels. Integrated marketing campaigns are typically memorable, using a common message across all marketing channels to resonate with customers no matter where they encounter the brand. .

Marketing 118

Marketing Feedback Software Advertising Customer Experience 118

Userpilot

JUNE 30, 2023

Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Article Forge is ideal for content teams seeking to quickly generate SEO content at scale. Article Forge writing assistant.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Intercom, Inc.

OCTOBER 27, 2021

How many proactive support messages are you sending versus how many people are seeking support? You can also dig a little deeper and see what specific self-serve support tools – articles or bots ? – How many queries are your team resolving from the beginning versus how many are they resolving after an attempted self-serve interaction?

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

FEBRUARY 10, 2021

Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Efficiently scale your messaging with new additions to Series.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

AUGUST 25, 2021

Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. We also added the ability to send real-time messages when your customers take an action in your product. Trigger the right message at the right time with real-time event messages.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Using targeted in-app messages to guide users through key features effectively. Then create small, concise messages to educate customers about each of these features. But what strategies work?

Analytic Tools 92

Analytic Tools Feedback Software Research Software Customer Experience 92

The Product Coalition

DECEMBER 11, 2023

Some notable use cases include: Automated text generation: AI streamlines content creation by automatically generating written material, from articles to marketing copy. For instance, streaming services and news platforms use AI to suggest movies, shows, or articles tailored to individual interests.

Data Visualization 136

Data Visualization Artificial Inteligence Analytic Tools Research Software 136

Userpilot

APRIL 16, 2024

In this article, we explain: What customer journey insights are. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. Identify and trigger upsell messages to the right segments Customer journey insights can help you boost the effectiveness of your account expansion efforts.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

ProductPlan

SEPTEMBER 21, 2023

Let’s take a look at how we can transform output-focused objectives into ones focused on outcome.

Reporting Tools 97

Reporting Tools Technical Review User Testing Customer Experience 97