Intercom, Inc.

AUGUST 25, 2021

Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. Start outbound conversations from the Inbox. With outbound support conversations , you can easily contact customers or external partners right from the Inbox to resolve complex issues faster.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Intercom, Inc.

JUNE 23, 2020

The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale. And they are shifting their work communication to messaging tools like Slack.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

280 Group

AUGUST 4, 2019

The article is a synopsis of The Phenomenal Product Manager: Chapter One , written by Brian Lawley. The easiest way to think about the difference between these two is to think of them as inbound and outbound. Product Messaging, including Positioning, Features and Benefits and Unique Selling Proposition (USP). Product Marketing.

Product Marketing 209

Product Marketing Product Management Product Manager White Paper 209

Intercom, Inc.

OCTOBER 27, 2021

How many proactive support messages are you sending versus how many people are seeking support? You can also dig a little deeper and see what specific self-serve support tools – articles or bots ? – How many queries are your team resolving from the beginning versus how many are they resolving after an attempted self-serve interaction?

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. Win back more time for your team with these 4 proactive messages. It improves long-term success metrics like customer retention and satisfaction.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Intercom, Inc.

NOVEMBER 4, 2020

One of the best ways to help customers complete their order is by triggering a targeted, proactive message on the checkout page to pre-emptively answer their questions. For example, if customers are on the checkout page for a few minutes, they might have questions about your shipping times, returns policy, or something else.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . This ensures that throughout the entire buying experience, the prospect is receiving personalized messages from the same sales rep. For us, that solution is Intercom. Going for growth.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. Marketing campaigns and strategies tend to involve mostly one-way communication – they communicate the message to the users.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

NOVEMBER 24, 2020

This is the third in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve. In the community, customers have the ability to seek answers to their questions, provide support to other customers, and build relationships with industry peers.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Folding Burritos

JANUARY 25, 2018

If we stop to think a little bit about our internal communication strategy we can be both more effective in getting the message through, and reduce the amount of time we spend on this (having specialized communication tools for PMs would help even further, but I’m working on that ). Think about it as either inbound or outbound comms.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Business of Software Conference

NOVEMBER 16, 2023

Your customers expect these messages from you. Outbound Calls Depending on your product, making outbound sales calls can have a big impact on your customer acquisition numbers. That being said, outbound sales calls aren’t for everyone. For example, the message is being sent from Kevin or Phil@yourcompany.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

JANUARY 22, 2024

These are the main questions we discuss in this article. To close deals, they rely on outbound tactics and personalized 2-way interactions between the sales team and the prospective customers. What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? Growth models.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Will I focus more on inbound or outbound sales, or both equally? So, have a clear message with a unique tone of voice.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

OCTOBER 8, 2021

This article will show you how to decide. Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), 3 – Intercom.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

SEPTEMBER 7, 2023

In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Use in-app messaging to guide users to discover and adopt important features that will bring value to them. Trigger in-app flows to guide users across the journey where they need help.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

UX Studio: Product Management

JULY 29, 2021

However, the number of doors this key will unlock for you is well worth the detour of reading this article. Understanding the problems and emotions of your audience through user research will help you craft and refine the message that will convert visitors into leads and first-time users of your product. I’m sure you haven’t.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

AUGUST 18, 2020

Easily manage and measure the impact of your help docs with our new Articles API. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms. Send dynamic carousel messages to prompt users to enable push notifications, location services, camera access, and more.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

JANUARY 26, 2024

In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. Use contextual in-app messages to introduce new features. Just like new feature announcements , it’s best to trigger upsell messages contextually to maximize their impact. Let's dive in!

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Intercom, Inc.

JULY 26, 2018

Embed apps right inside your messages. Our Messages product has always been a great way to welcome, onboard and connect with people in your product and on your website. (In In fact, we see that in-app messages get 3X the open rates compared to email!) Now with apps in your messages, you can do even more.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

AUGUST 31, 2023

This article answers that and more. Hacker News: Hacker News is a social news website where people can post and discuss technology news and articles. In-product customer acquisition channels allow you to acquire customers without any outbound marketing. The platform can help you get a lot of exposure to potential users.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

AUGUST 14, 2023

Segment your user base to send targeted in-app messages , understand what your key marketing functions achieved, and identify the best customer success strategy for each segment. Turns out segmentation can be a powerful product marketing tool to: Send targeted in-app messages for better performance. But why do this?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

The Product Bistro

MARCH 7, 2017

During the course of the evening, one topic we discussed was related to an article that he read that emphatically made the case that small (and some not so small) companies often look to a single leader for “Sales and Marketing.” Last week, a good friend came to town and we had a chance to connect for dinner and drinks.

Outbound 150

Outbound Agile Messaging Roadmap 150

Intercom, Inc.

JUNE 8, 2021

The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Conversational support is the modern way to provide efficient, personal support at scale via messaging-based, context-rich interactions.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

AUGUST 1, 2019

As we’ve gotten bigger, we’ve had to broaden our product and broaden our messaging. That is the message, because if you’re tracking everything, it actually lets you try more things. We were one of the first people to directly market to startups. People who work at a startup know they work at a startup.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Userpilot

APRIL 7, 2024

In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. SimilarWeb's dashboard contains metrics such as monthly visitors, geography, referring sites, social and search traffic that point to your inbound and outbound traffic, etc. Website ranking.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 23, 2018

Instead of the old outbound marketing methods of buying ads, buying email lists, and praying for leads, inbound marketing focuses on creating quality content that pulls people toward your company and product, where they naturally want to be. Their article then continues with: - “With your customer’s interests”?—?Inbound

Inbound 60

Inbound Marketing Outbound Customer Experience 60

Intercom, Inc.

JUNE 23, 2020

Then you might have what you might think of more as self serve or automated support, like articles, answers from bots, that type of thing. I think that shift we’ll see, thinking about support as being much more outbound rather than just an inbound experience. “That’s like Groundhog Day stuff for the support team.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

MAY 2, 2022

It shows you who your users and visitors are, making it easy to personalize communication with them through behavior-driven messages, conversational support, and targeted content. The marketing team can use Intercom to send targeted messages to the right audience at the right time based on user behavior. Who needs Intercom?

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Slack is a communication tool that offers real-time messaging. Click “Enable” to activate the integration.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

eG Innovations

NOVEMBER 19, 2021

This article provides details of the top 10 most popular service offerings from AWS and how they map to different business needs. Read my article on an EC2 performance monitoring real-world case study to learn more about EC2 instances and how to go about choosing one that’s right for your needs.?. AWS EC2 – Elastic Compute Cloud.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Usersnap

JANUARY 20, 2023

In this article we’ll help you understand the different types of customer support tools, their advantages and disadvantages, and how you can make sure your users are happy and satisfied about getting in touch. CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 24, 2019

It also means that your salespeople are caught up in demos when they could be doing some outbound work. Rather than a simple product tour, contextual onboarding presents the right user with the right message at the right time. Imagine that your product is a messaging app, similar to Slack. We hope you enjoyed this article.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

Userpilot

JULY 24, 2023

Define your positioning and messaging Next, you’ll need to decide how to position your product and the messaging you want to build around it. Well-defined messaging strategies help you effectively communicate the core benefit(s) of your product to any potential customers. Content marketing. Email marketing.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94