The Product Coalition

MAY 3, 2020

A Freshly-Minted Startup Here to Redefine Social Media Management More than three decades ago, becoming an entrepreneur was not for everyone. This article is a review of a newbie platform, Ubercircle. Instagram Direct Messaging. Meet Ubercircle?—?A Fast forward to 2020?—?a What’s Ubercircle 2.0? Meet Ubercircle?—?A

Research Software 92

Research Software Reporting Tools Startups Customer Experience 92

The Product Coalition

OCTOBER 11, 2022

For example, defining the messages in a way that will be receptive to the target audience. Activities include working on: Messaging for the product suite?—? Which message will best position the product, and target the right segment? Executing the messaging into website, promotional material, articles.

Marketing 78

Marketing Product Marketing Reporting Tools Product Research 78

The Product Coalition

FEBRUARY 11, 2023

The EDC is an autonomous body that promotes the cultivation of startups and entrepreneurial ideas. During my time in the EDC, I participated in startup brainstorming sessions. The value matrix will also include a relevant marketing message tying the problem and solution together.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

Intercom, Inc.

AUGUST 14, 2018

If the articles you’re publishing are just plain bad, then you won’t generate traffic. Lots of startups approach content production as something that can be done in the founders’ “spare time” – at weekends or evenings. What messages should I send to new customers? 5 simple messages to engage your customers.

Events 182

Events Article Blog Technical Review 182

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! The rise of messaging.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Alchemer Mobile

AUGUST 31, 2023

In-app messages like Alchemer Mobile’s Love Dialog and Notes provide direct channels to communicate with users in real-time. Whether it’s educational articles, how-to guides, or user-generated content, these resources contribute to a comprehensive app experience that extends beyond mere shopping.

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

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The Product Coalition

OCTOBER 18, 2022

Not through messaging like slack. And then when you finally do manage to find a time in two weeks, you get a message 3 minutes before the meeting from one of the key participants that something came up last minute, and she can’t make it. Not through emails. Not through long comments on Confluence or Jira. Thanks for reading.

Product Management 120

Product Management Product Manager Customer Experience Management 120

Userpilot

OCTOBER 4, 2023

As we will see in this article, there are several key factors that affect monthly revenue. While there isn’t a definite answer as to what constitutes a “good” MRR growth rate, industry experts recommend that SaaS and subscription-based startups aim for a 10-20% net MRR growth rate. Setting up trigger messages using Userpilot.

Onboarding KPIs 105

Onboarding KPIs Feedback Software User Testing Customer Experience 105

The Product Coalition

JULY 8, 2022

The Jobs-to-be-done (JTBD) framework is a requirements definition activity that empowers startups and other businesses to build products customers truly want. For an instant messaging app, it would be synchronous and asynchronous communication. What is Jobs-to-be-done (JTBD)?

User Testing 134

User Testing Framework Research Software Customer Experience 134

freshtrax

JANUARY 26, 2024

In this article, we delve deeper into team-building tips to foster corporate culture, using the btrax employee retreat in Hawaii in the fall of 2023 as a practical example. If you missed part one of this two-article series, please go give it a read first: Deepening Bonds through Team Building: Why btrax Held a Retreat in Hawaii.

Customer Experience 59

Customer Experience Travel Messaging Naming 59

Bryce York

SEPTEMBER 19, 2023

Turbo) Channel overviews – Generate an outline of the channel’s purpose based on the extended message history (powered by an ensemble of NLP models and a little GPT-4 to explain the analysis in natural language) Channel summaries (beta) – Generate a detailed summary of a channel’s extended history (powered by GPT-3.5-Turbo).

Artificial Inteligence 52

Artificial Inteligence Customer Experience User Testing ChatGPT 52

The Product Coalition

DECEMBER 2, 2021

There are two approaches to SEO for mobile: SEO for the app SEO for the content Again, SEO techniques are beyond the scope of this article. It’s best to note that if you see a marketplace, like Salesforce or Atlassian, as your key traction channel then scroll down to the Existing Platforms & Marketplaces section of this article.

Research Software 175

Research Software Technology User Testing Strategy 175

Userpilot

MAY 14, 2020

There’s something for everyone here, from MVPs and early-stage startups to scaling SaaS businesses. Early stage startups have a lot to consider when thinking about customer onboarding software. For the purpose of this article, we’ll talk about Userlist’s email functionality.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

People-First Product Leadership

APRIL 5, 2024

If you’re a leader reading this article, remember part of your role is to help set up your team for advancement as well - whether it be to the next level or to a new opportunity. Click on a link above to sign up or message me - dianas(at)gmail.com. Plus here are two articles which introduce alternative viewpoints.

Leadership 59

Leadership Customer Experience Product Research Messaging 59

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. If you’re a newer startup, your churn rate will likely be higher. If you’re a new startup, the average churn rate is typically a little higher at around 10% – 15%. How to calculate churn rate so you know where you stand.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Intercom, Inc.

AUGUST 5, 2020

For businesses that can still remember their plucky startup days, the odds are your support team is more like Zappos’ than Comcast’s. We also have our chatbots suggest relevant resources like help articles that customers can use to start troubleshooting while they wait.

Customer Experience 204

Customer Experience Customer Satisfaction Positioning Article 204

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. Messaging?—?the

User Testing 147

User Testing Product Research Product Marketing Customer Experience 147

The Product Coalition

MARCH 6, 2023

While testing different ad variations is essential to find the most effective designs and messaging, it can also be a time-consuming and expensive process. First, the message of the ad should be crystal clear and the design should be visually appealing & engaging. However, creating effective ad creatives is not always an easy task.

Data Visualization 139

Data Visualization Advertising Artificial Inteligence User Testing 139

Intercom, Inc.

MARCH 16, 2018

If you’re wondering how to achieve this, check out our article on marketing using jobs-to-be-done. He used Intercom to message these users and identify what was going wrong. To address these concerns, he added a message schedule downplaying the importance of clean code and up-selling his product. The problem?

Analytic Tools 219

Analytic Tools Customer Experience Data Visualization User Testing 219

Userpilot

NOVEMBER 8, 2022

In this article, we’re going to explain the difference between a minimum viable product and a minimum viable feature, why they’re a useful concept for product managers , how they’re helpful for identifying improvement opportunities, and tactics for how you can use them in your own product, Ready to get started?

Feedback Software 98

Feedback Software User Testing Analytic Tools Data Visualization 98

Intercom, Inc.

FEBRUARY 28, 2018

Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way that had never been done before. Paul recently published this article on why product people choose Intercom over other companies. Ann is a successful serial entrepreneur and product leader.

Research Software 195

Research Software CTO User Testing Analytic Tools 195

Revulytics

FEBRUARY 25, 2019

Customer feedback is put into a “need to prioritize” pipeline, and sorted either into new features, or if the feature was put in the backlog, pushed ahead for reconsideration, according to the article. We are aiming to build something our users will love and not just what we think they'll love,” Adelaida Diaz-Roa said in the article.

Customer Feedback 63

Customer Feedback User Testing Feedback Software Analytic Tools 63

Bain Public

AUGUST 18, 2021

With this, he has identified an actionable process that enables him to offer concrete messages about product management and operations. They define their success by the success of their startups. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

Workshop 52

Workshop Data Visualization Roadmap Startups 52

Revulytics

FEBRUARY 25, 2019

Customer feedback is put into a “need to prioritize” pipeline, and sorted either into new features, or if the feature was put in the backlog, pushed ahead for reconsideration, according to the article. We are aiming to build something our users will love and not just what we think they'll love,” Adelaida Diaz-Roa said in the article.

Customer Feedback 63

Customer Feedback User Testing Feedback Software Analytic Tools 63

Bain Public

MARCH 7, 2022

It is a non-profit organization fueled by ÉTS open to everyone and offers two support programs for startups: the acceleration program (12 weeks), then the strongest potentials are selected to get into the propulsion program (24 months). Centech is dedicated to high-tech (deeptech) companies with high growth potential.

Workshop 52

Workshop Roadmap Startups Leadership 52

The Product Coalition

NOVEMBER 19, 2020

I’ll touch on the work you need to do in order to be competitive at the end of this article. Work at a startup. Working at a startup will often allow you to touch just about everything that is going on. He cold messaged them. Notable APM programs include Google, Facebook, Linkedin, Uber, Twitter, and Capital One.

Technical Review 162

Technical Review Product Management Product Manager Research Software 162

The Product Coalition

MARCH 10, 2021

It’s a common element of a team startup or launch, and strong teams often revisit their team norms. Given that you have a team, this article reveals four dimensions of a teaming agreement, with tips and links to practical tools and insights from human behavior experts. or if this article inspires you to go further.

Research Software 144

Research Software Webinar Product Research Customer Experience 144

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Getting a direct link to the payment portal means you can send the information through apps, web shops, and text messages.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Bain Public

OCTOBER 14, 2021

With this, he has identified an actionable process that enables him to offer concrete messages about product management and operations. Where: Online Workshop (available to Propulsion startups only). Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy. About Paul Ortchanian.

Workshop 52

Workshop Artificial Inteligence Data Visualization Startups 52

UX Studio: Product Management

SEPTEMBER 24, 2021

If not, check out our article on how to improve your products through storytelling. If you want your design to tell an immersive story that users enjoy, you should pay more attention to the messaging which conveys the story of your product. . UX studio works with rising startups and established tech giants worldwide. .

UX 93

UX Product Research User Testing Customer Experience 93

Bain Public

SEPTEMBER 14, 2021

It is a non-profit organization fueled by ÉTS open to everyone and offers two support programs for startups: first is the acceleration program (12 weeks); then, the strongest potentials are selected to get into the propulsion program (24 months). Centech is dedicated to high-tech (deeptech) companies with high growth potential.

Workshop 52

Workshop Technical Review Artificial Inteligence Data Visualization 52

The Product Cafe

SEPTEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. A strong LinkedIn profile, some great feedback, and a clear message can work wonders. Hello, all you product-loving folks! Subscribe for free to receive new posts and support my work.

User Testing 52

User Testing Customer Feedback Product Research Feedback Software 52

Userpilot

OCTOBER 4, 2022

In this article, we’ll cover: What growth loops are and what makes them so effective. The Pirate Metrics Framework , a system developed by Dave McClure from 500 Startups, maps out the customer journey into five stages: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). The origins of the AARRR funnel framework.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

MAY 3, 2023

This is the main question we tackle in the article, so if you’re after this answer, you’re in the right place! Later, you could target specific users who haven’t used a relevant feature with in-app messages to help them discover it. Is Pendo onboarding functionality any good? Pendo onboarding module. What kinds?

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Bain Public

SEPTEMBER 29, 2021

Forum Ventures is an early-stage fund and B2B SaaS startup accelerator, based in New York, San Francisco and Toronto, that backs exceptional founders building the future of work. He has identified an actionable process that enables him to offer concrete messages about product management and operations. About Paul Ortchanian.

Data Visualization 52

Data Visualization Workshop Roadmap Consulting 52