Product Talk

SEPTEMBER 21, 2022

Today, I’m excited to announce my first step in correcting for that: We have launched our first ever CDH Benchmark Survey. But first, I want to tell you why this survey matters. First, I’d love for you to take the survey. There will be a total of 9 winners and your survey response enters you into the raffle.

Product Research 139

Product Research User Testing Testing Naming 139

Intercom, Inc.

APRIL 4, 2022

Surveys – don’t just ask customers opinions, act on them. With Intercom Surveys, businesses can capture and act on customer feedback all within Intercom. Save survey replies and use the data to trigger campaigns, drive engagement, and optimize response rates. Tag Articles for easier content management.

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. What is a feature survey?

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. How do I write a good NPS survey?

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? If you’re after the answers to these questions, you’re in the right place because that’s exactly what we explore in this article. Instead of running ad hoc surveys, schedule them every 3-4 times a year to track changes.

Product Research 98

Product Research User Testing Data Visualization Analytic Tools 98

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 96

Customer Feedback User Testing Feedback Software Product Research 96

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Mind the Product

MAY 15, 2020

We ran a short survey to ask you about salary and salary negotiations. And, if you’re a Mind the Product member, you can also access our in-depth article: ‘A Guide to Salaries – Know Your worth and How to Ask for It‘ The Results Don’t have the time to [.]. Here we reveal our key findings.

Product Research 132

Product Research Product Management Product Manager Management 132

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. TL;DR An exit or cancellation survey is a questionnaire you send to users to understand their reasons for churning.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. Building a product survey is more complex than you might imagine.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 96

Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate.

Customer Feedback 98

Customer Feedback Data Visualization Product Research User Testing 98

Alchemer Mobile

JULY 23, 2020

That’s where mobile in-app surveys come in handy. Below are some of the benefits of in-app surveys to gather customer feedback about curbside pickup. With in-app surveys, you can reach customers in real-time when the experience is still fresh. Trigger Surveys Based on Specific Behavior or Events.

Feedback Software 130

Feedback Software Product Research Customer Experience Customer Feedback 130

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. You should conduct UX surveys across all customer journey stages to identify what’s blocking users from progress.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Studio

JANUARY 26, 2023

Well, it is a fact that it would be hard to find a more misused UX research method than surveys. On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. We will follow up in a second part with suggestions on how we might do surveys better.

Product Research 95

Product Research User Testing Research Software Data Visualization 95

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? That’s exactly what I’m going to cover in this article. Good surveys fit the look and feel of your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Revulytics

DECEMBER 30, 2019

As we close out 2019, I wanted to share some of our most popular software product management articles. You may be surprised to learn that 58% of product managers we surveyed indicated that their companies use customer data less than half the time to make product roadmap decisions.

Analytic Tools 76

Analytic Tools Data Visualization Article Product Management 76

Gainsight

DECEMBER 27, 2019

This essential article takes a look at the rules of engagement when interacting with users in-app and how you can optimize your in-app engagements to boost user retention. The frameworks and processes in this article will help you build a solid foundation for your in-app engagement strategy. REQUEST A DEMO.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Business of Software Conference

JUNE 17, 2021

Background The Survey Questions Results: The Numbers Results: Anecdotes BoS Commentary Further Reading (and Watching). The Survey Questions. The worst thing about remote work: Sample survey answers. The biggest challenge in the new order: Sample survey answers. So hard changed and moves are harder. BoS Commentary.

Product Research 111

Product Research Reporting Tools Research Software Software Review 111

UX Studio: Product Management

JANUARY 26, 2023

Well, it is a fact that it would be hard to find a more misused UX research method than surveys. On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. We will follow up in a second part with suggestions on how we might do surveys better.

Product Research 52

Product Research User Testing Research Software Data Visualization 52

eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. The survey respondents know about this problem all too well. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98