A step-by-step guide to running a customer journey mapping workshop: part 2
Mind the Product
MAY 5, 2022
Organizing a workshop is also a kind of journey, and we're ready to share the roadmap with you. In the previous part of this article, we covered the preparatory phase of the customer journey mapping workshop, and now it's time to delve into the actual conduct of the session and what follows. [.]
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