The Product Guy

MARCH 2, 2017

Paul is a member of the Boston Product Management Association, Boston CTO Club, the Boston-NY CTO HIT Club, co-founder of the Boston Jewish Outdoors Club and product management consultant. Amanda Ralph Product Management Consultant. She also provided strategic advice to Fortune-500 companies as a Management Consultant.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Intercom, Inc.

DECEMBER 11, 2018

What differentiates Intercom is how engaging the the Visitor Auto Messages are. For Lauren Ritchie, Senior Design Consultant, that also meant treating their customer experience in the same way. Our welcome message alone prompts valuable conversations we might not have had without the Messenger.

B2C 126

B2C Customer Experience User Testing Product Research 126

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. A strategy should differentiate you.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Userpilot

APRIL 7, 2021

You will also know your key differentiating factor from the competition and should try to get every user to test it out. This is a typically low percentage for simple B2B or B2C products. Find out how easy it is with a free product consultation. Learn from these rates and compare them with your other user engagement metrics.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Customer Feedback 89

The Product Guy

JUNE 18, 2020

Don’t make decisions solely based on competitors, but know who your competitors are, their differentiating capabilities, their shortcomings, and how to shed light on their shortcomings without ever talking poorly about a competitor. Knowing their differentiating capabilities can help you capture market share away from your competitors. .

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Product Talk

SEPTEMBER 20, 2023

David Krell is the VP of Product at Going (formerly known as Scott’s Cheap Flights), a B2C SaaS company that helps members save between 40–90% off airfare. Tweet This Marina Vytovtova works as a product consultant and is looking for a new full-time role.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Business of Software Conference

NOVEMBER 26, 2018

It could be uniqueness in the marketplace, differentiation and also the emotional bond that people have with what it is you’re providing. So if you were to describe in a sentence or two, how is your agency differentiated in the market, then I might be able to answer your question about it. Mark Littlewood: That’s amazing.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

FEBRUARY 16, 2021

B2C apps may have one type of user with a single set of goals, while in B2B you may have 3-5 types of users each with different goals. Often because no differentiation is made in the first place. Jump on a free consultation with our product specialist! There Isn’t a Generic User Persona. Source: [link]. The result?

Customer Experience 98

Customer Experience Analytic Tools Onboarding KPIs Document 98