Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. To help, I broke down real apps step-by-step to uncover what works (and what doesnt) at every stage of the journey, from first discovery to long-term loyalty. Tie design, engineering, and marketing research to real user behavior. Ive felt that sting.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

PMLesson's Ace the PM Interview

MARCH 4, 2025

  When interviewing at Discord, you might run into mention of Wumpus, a fun character and mascot of the Discord brand. Discord Product Manager Interview Guide Discord Interview Process At Discord , interviews usually include three stages, with five screens within the last stage. Product management  Improve Discord.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Gainsight

JANUARY 23, 2025

This year, the world-renowned market research company Gartner recognized the Customer Success space in a way it never has beforeand we couldnt be more excited for this defining moment in the CS movement. So, no matter your industry, its no longer enough to just deliver a product. and/or its affiliates in the U.S.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

Business Acumen Institute

SEPTEMBER 18, 2023

We’re happy to be doing this again as a as a co-branded initiative because business acumen has become so incredibly pronounced. Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. I do a lot of research.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Product Talk

JULY 12, 2017

It’s easy to think you already do continuous product discovery. They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. Most product teams are starting to integrate discovery practices into their product development process. Hypothesis Testing.

Product Research 270

Product Research User Testing Data Visualization Research Software 270

Product Talk

JANUARY 31, 2024

You’ll often hear Teresa say that there’s no single right way to do continuous discovery. Something she might not say as often (that’s just as true) is that there’s no single wrong way to do discovery , either. Let’s be clear: The fact that it’s easy to make mistakes is not an excuse for avoiding discovery. Let’s dive in!

Product Research 312

Product Research Reporting Tools Feedback Software Customer Communications 312

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Alchemer Mobile

APRIL 5, 2022

Subcategories for Finance Apps: Fintech, Banking, Insurance. “Why do people like mobile banking? The Finance apps from our research are separated in three subcategories: Fintech (credit score, mortgage, stocks and bonds, loan consolidation, etc.), And consumers were eager to share their feedback. Popular phrases.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

NOVEMBER 23, 2021

Photo by ANIRUDH on Unsplash Amazon owns over 80 different private label brands. Establishing an Amazon brand has multiple advantages over selling other people’s products. Step One: Do Niche and Product Research When selling products, it is important to have a complete plan of action.

Branding 158

Branding Data Visualization Analytic Tools Reporting Tools 158

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. Customer interviewing is one of the most valuable activities a product team can do. Product teams have a variety of research activities they can draw upon when engaging with customers. If you work on a subscription product (e.g.

User Testing 299

User Testing Reporting Tools Customer Experience User Friction 299

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. You might see hundreds or thousands of new installs every day, but the true test of a quality app is how many of those customers become engaged and profitable? Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. However, this feedback is hard to aggregate, analyze, and act upon — especially when ratings and reviews can’t be tied back to individual people. ” – Jason Pace, Senior Product Manager at Alkami.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Mind the Product

JUNE 11, 2019

When we started building our web product, our plan was pretty simple: “Just build the same features as our mobile app but make it work on bigger screens.” . So unlike shopping or banking, there isn’t yet a strong set of user preconceptions about the digital experience. To test our hypotheses, we conducted user research.

User Testing 171

User Testing Customer Experience Product Research Banking 171

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. 54% of consumers will try a new brand for a better service experience.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Userzoom

AUGUST 15, 2019

Remote unmoderated usability testing is a flexible and versatile methodology that caters to various research needs. What is a remote unmoderated research? Remote unmoderated research is a method for testing websites, prototypes and mobile applications using a software tool.

User Testing 118

User Testing Product Research Testing Research Software 118

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Core mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. The plan was to build a low-cost Minimum Viable Product (MVP) to validate the idea of social payments before adding any resources.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Intercom, Inc.

OCTOBER 13, 2020

So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Innovation Educators

APRIL 1, 2024

How product managers can design their customer experience journey We all want to create products that customers find valuable and even delightful. How can using the customer experience journey help you make better products? How can using the customer experience journey help you make better products?

Customer Experience 250

Customer Experience User Friction User Testing Automotive 250

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. If you’re a product person, then you’re one of us, we understand you. Our VP Product worked as a PM, a Designer and a Researcher in his career. At Intercom.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It contains everything you need to know to evaluate, compare, and pick the most suitable product design partner for your business. What you can do to improve your product’s design.

Product Research 116

Product Research Research Software Software Review Technical Review 116

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. New feature survey for feedback on specific product features after launch.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Probably, you look for a research-based recommendation of a reliable app development service provider too. If yes, you are definitely in the right place!

Research Software 149

Research Software Feedback Software Artificial Inteligence User Testing 149

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility and Your Product. Introduction.

Reporting Tools 172

Reporting Tools Research Software Product Management Product Manager 172

Mind the Product

DECEMBER 12, 2017

I’ve always encouraged my product teams to focus on building products and experiences that are Valuable, Useable and Feasible (ever since I read the book ‘Inspired’ by Marty Cagan ). Social Media and Brand Reputation. Customers complain and this can be especially damaging to our brand and reputation.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Userzoom

APRIL 17, 2019

Our theme this year was on the democratisation of UX, with our speakers discussing how they spread user research education and insights throughout their organisations, and all the successes and challenges they’ve encountered. I took about 13, 14 of our UXers up to UserZoom HQ to be trained on how to use the basic usability testing tool.

User Testing 117

User Testing Product Research Research Software Customer Feedback 117

The Product Coalition

JUNE 22, 2023

Going further is the idea of Phygital , the inseparable physical and digital worlds where all brand experiences lie. Or what if you wanted to check the status of your white labeled credit card not with the issuing bank, but with the label? This includes custom flows, multicurrency and branding. A little scary.)

Finance 146

Finance Banking User Testing Customer Experience 146

The Product Coalition

AUGUST 8, 2023

Photo by Microsoft Edge on Unsplash Essential Steps to Start your own Business Starting your own business requires a lot of planning and research about the company, market trends, products, and other things. The product or services you provide should have a uniqueness that differentiates your business from others.

Banking 145

Banking Government Finance Naming 145

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. These companies have helped teachers lead productive and accessible remote classrooms so that their students can still get the best education possible.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mind the Product

MAY 5, 2020

Georgie Smallwood has a lot to say about the different ways that product management is practised around the world. In a product career that has taken her from Australia to Hong Kong and to Europe, she’s currently Chief Product Officer for Berlin-based challenger bank N26. What are we going to skip over?’.”.

Leadership 150

Leadership User Testing Research Software Analytic Tools 150

Alchemer Mobile

APRIL 11, 2019

Let customer feedback drive your product roadmap. With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. In many ways, the shift towards digital makes gathering feedback from customers easier—but only if you ask for it correctly.

Finance 203

Finance Feedback Software User Testing Customer Experience 203