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Using Dopamine Design to Enrich the Digital Banking Experience

UX Planet

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. Traditional banking often struggles to capture and maintain customer engagement.

Banking 80
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Bankers Think UX Is A Joke Until They See This Digital Brand Framework For Finance

UX Planet

Why a Brand Matters More Than Ever in the DigitalAge The accelerating shift to digital banking and Fintech solutions means customers interact with financial service providers through multiple digital channels-mobile apps, websites, smart watches, social networks, third-party services, voice assistants and more.

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Why Great Ideas Fail in Finance: It’s Not the Digital Product, It’s the UX

UX Planet

Chasing the next big product win in banking or fintech? For decades, banks competed through branch locations, branding and fee structures. Any banking app that feels generic, uninspired or offers little real value is already lagging behind. billion people worldwide were expected to use mobile banking appsup from 2.7

Finance 98
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Consumers want to be heard – how omnichannel feedback helps you tune in

Alchemer Mobile

By gathering insights from multiple channels and unifying them into a single source of truth, organizations of all types can build the foundation for a seamless , data-driven strategy to improve customer experience. For example, a bank may receive frequent in-app feedback about navigation issues in its mobile banking app.

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Unconventional product lessons from Binance, N26, Google, more | Mayur Kamat (CPO at N26, ex-Binance Head of Product)

Lenny Rachitsky

Treat “strategy” as a hypothesis pipeline: ship small, measure fast, double down on what the data proves. Early in your career, ignore compensation differentials that don’t accelerate this fit. so no decision waited more than 24 hours. .” Work at companies that compound learning.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. IDC estimates the banking industry will invest about $31.3

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Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic Quadrant™ and What’s Next for CS in 2025

Gainsight

From healthcare and manufacturing to retail and banking, every sector must recognize that sustainable growth hinges on nurturing ongoing customer relationships. In a world where businesses are shifting to subscription and as-a-service models, delivering real value to customers is the ultimate differentiator.