article thumbnail

Fintech Customer Experience: How to Measure and Improve It [+ Tools]

Userpilot

The fintech customer experience is a key differentiator between legacy financial services (brick-and-mortar banks) and emerging fintech establishments — such as neobanks, cryptocurrencies, or blockchain wallets — because it shows prospects that your platform is fast, safe, and reliable. Try Userpilot and book a demo today!

article thumbnail

8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. 7 easy ways to provide after-hours support without breaking the bank. How a tool like Userpilot can help you build self-service support resources, code-free. Let’s get started. Case studies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

B2B Marketing Automation: 12 Effective Ways to Grow Your Business

Userpilot

B2B marketing automation helps businesses grow faster, while not breaking the bank. 12 effective ways to grow your business using marketing automation strategies. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Advanced analytics. What are the best practices for success?

article thumbnail

Top 7 Reasons For Customer Churn in SaaS and Tips to Address Them

Userpilot

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6:

article thumbnail

Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Instabug, which is designed to monitor mobile app performance, including bug reporting, crash reporting, feedback reporting, and of course in-app surveys. Adding a bug report widget with Userpilot.

article thumbnail

How to Increase Customer Lifetime Value with Personalized Retention Marketing?

Userpilot

Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can offer proactive self-service support via a help center. For instance, you can embed in-app video tutorials to provide visual solutions to challenges. Pendo user onboarding dashboard.

article thumbnail

Top Challenges for Embedded Analytics and How to Overcome Them

Reveal

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Especially in business. And that is because data nowadays is everything.