UX Planet

JANUARY 17, 2024

Notion A curated collection of Notion templates for various product design activities — from user research to usability testing. User Research Research question bank by Maze Notion database template compiles 350+ ready-to-use questions for rapid research and testing.

User Testing 77

User Testing Product Research Customer Experience Banking 77

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. With more than 20 years experience, Paul has worked with hundreds of organisations. A lot of it, to be honest, is how to sell user experience design.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Look at things like call drivers for indications of how your new users may be struggling.

User Testing 121

User Testing Product Research Research Software UX 121

Userpilot

JANUARY 10, 2024

Effective user research helps you: Understand user behaviors, needs , and preferences. Identify experience gaps and remove friction. Increase product value and improve user experience. What is user research? Such gaps can lead to customer dissatisfaction, as user needs are not adequately met.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

UX Studio

MARCH 12, 2018

UX storyboard creation seems like a slightly overlooked design technique. We all know the value of user interviews or personas. As a true fan of the technique, I want to walk you through all the whys and hows of UX storyboard creation in this complete guide. How can they help product managers and UX designers?

Data Visualization 107

Data Visualization UX Research Software Analytic Tools 107

The Product Coalition

AUGUST 10, 2021

Use customer input data wisely to avoid asking for the same later Performing multiple transitions on my bank is such a hassle. Making Products Feel Friendly A good User Experience for me is just simplicity. A good User Experience is undoubtedly the heart and soul of a Product. But friendly does not only mean UX.

Customer Experience 158

Customer Experience User Testing Customer Feedback Feedback Software 158

Amplitude

SEPTEMBER 4, 2020

It’s also about building a user experience. One source of inspiration can be your actual users—the feedback that users leave is invaluable at picking up on what’s working in your design and what should be tweaked. User Defenders —Interviews with Top Design Experts. presented throughout the podcast.

User Testing 59

User Testing Customer Experience Customer Feedback UX 59

Mind the Product

JANUARY 21, 2020

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. I’ll be told ‘we’re not shipping stuff when we should, UX is poor, we’re struggling to keep staff’. Joe contrasts this with high street banks, where staff typically have little autonomy.

Banking 115

Banking Weak Development Team Workshop Customer Experience 115

Userpilot

SEPTEMBER 12, 2019

I recently wrote about some of the most common UX writing mistakes that I see SaaS companies make. This time, I wanted to share some UX writing best practices. Now, there are quite a lot of UX writing best practices that I could share with you, but I know you probably don’t have the time to read a whole book on the subject.

UX 80

UX Customer Experience User Friction Messaging 80

UX Studio

SEPTEMBER 4, 2019

So I ended up a UX designer, but my heart started to beat faster and louder when I first woke up to the truth: Writing makes up a determinative part of UX. As I always try to dive ever deeper into the field of UX writing, I also try to look for inspiration and information from key persons. How would you define UX writing?

UX 79

UX Customer Experience User Testing Technical Advisors 79

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. At UX studio, we’ve analyzed the expertise of dozens of design agencies in New York to help you save your precious time and narrow down the scope of choices. How to hire a UI UX design agency in New York?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

UX Studio: Product Management

OCTOBER 2, 2023

Our team of skilled UX experts at UX studio has all the expertise needed to create a world-class digital design. UX studio 2. Rekos 1 – UX studio UX studio is an award-winning digital design agency working with all kinds of businesses worldwide. Top 9 Digital Design Agencies 1. BASIC/DEPT® Agency 3.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

UX Studio: Product Management

NOVEMBER 24, 2020

Here is a list of the top product design companies that UX studio experts have selected in no particular order. The top projects worth mentioning are OTP bank mobile application testing, Microsoft Sharepoint benchmarking tool development, and mobile application creation for Starbucks Russia. UX studio. . Wandr studio.

Product Research 115

Product Research Research Software Software Review Technical Review 115

The Product Coalition

MARCH 15, 2023

The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge. Your onboarding process needs to set the tone with your users so you can build trust. Use an uncluttered, clear UI. Clear messaging.

Onboarding KPIs 137

Onboarding KPIs Analytic Tools Research Software Data Visualization 137

Intercom, Inc.

AUGUST 15, 2019

Jeff is the author of Lean UX (which teaches how to rapidly experiment with design ideas) and the co-owner of Sense & Respond Press , a publisher of short, actionable books for busy leaders. And so I moved to specialize a bit more initially in information architecture and then user experience design and then product management.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Userpilot

JUNE 7, 2023

Feature request survey to understand users’ needs regarding your product. Customer effort score survey to understand the user experience with specific features. Few examples of questions to ask in a feature feedback survey: Rate your experience with [Feature] How can we further improve [Feature]?

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

SEPTEMBER 10, 2022

When banks decline payments, they can implement a hard or soft decline depending on the situation. A soft decline refers to situations when banks can approve the transaction but encounter an issue. Banks will not process the transaction because it suspects fraud or thinks it’s processing a stolen credit card.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. For example, a startup might not need a sales manager or a fully-fledged sales team in its early days, but a UX designer is an absolute necessity.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. This is our fantastic UX team.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

AUGUST 6, 2023

Whether you’re engaging through Amazon’s main website or browsing through sub-brands like Kindle, Audible, and Goodreads you’ll notice that the experience is always consistent (not to mention extremely interconnected). This provides a consistent level of service quality and convenience to all 57 million digital users.

Customer Experience 94

Customer Experience User Testing Customer Feedback Feedback Software 94

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. In 2019 the Internet of Things (IoT) will continue to impact the UX Design industry. Living in the present, I often forget how fast the world is changing.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

UX Studio

OCTOBER 11, 2022

In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? What is the Difference Between UX and CX? How Does UX Help Digital CX? What Does a Good Digital Customer Experience Strategy Look Like?

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

UX Studio: Product Management

OCTOBER 9, 2021

Like with most jobs, for us – UX Researchers – this meant moving our daily communication online, including research, creative processes, and communication. In July, we interviewed four UX researchers from Hungary. Our goal was specifically to focus on how UX Research as a profession has changed in Hungary.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Userpilot

JANUARY 15, 2024

What is the fintech customer experience? The fintech customer experience is a key differentiator between legacy financial services (brick-and-mortar banks) and emerging fintech establishments — such as neobanks, cryptocurrencies, or blockchain wallets — because it shows prospects that your platform is fast, safe, and reliable.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Intercom, Inc.

OCTOBER 13, 2022

The most powerful and configurable in the market with the best user experience, making it the easiest to learn and use, which we know is a big customer priority. I can shrink down, giving more space to interact with Exemplary Bank’s app if I need to. Exemplary Bank is using a beautiful color gradient at the moment.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing User Friction 93

UX Studio: Product Management

FEBRUARY 13, 2020

At that time I had no idea about what an important role design was going to play in the life of sports organisations and how service design (as well as UX design) will be crucial for them to survive and grow. Service design, event design, UX design or as some of the researchers say, sports experience design. In his study, D.C.

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85

Userpilot

MAY 3, 2022

This can be done using a signup flow or welcome screen that collects data from the user and then personalizes the onboarding path for each. Mistake #2: Not optimizing the first-time user experience (FTUE). The first-time user experience (FTUE) is often your only chance to leave a good impression.

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Data Visualization 97

Userpilot

JUNE 30, 2021

The signup flow is one of the most critical aspects of the user experience journey. It is the initial encounter that a user has with your product. The way you design it can have a major impact on how users perceive your product. This will help them later to personalize the experience based on the data collected.

Customer Experience 87

Customer Experience B2C UX Banking 87

Userpilot

NOVEMBER 17, 2022

To find the product experience delightful, users need access to on-demand self-service with all the information and guides they may need. Most users may not be ready to admit it but they make their choices based on emotions, not reason. Use them to help users establish a personal relationship with the product and the company.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

MARCH 23, 2023

6: A negative churn can happen when a customer’s bank transaction fails or their credit card expires. To reduce involuntary churn , notify users with emails or notification banners before their subscription expires. #7: 7: Churn happens when a product doesn’t have enough features to get the user’s job done.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Mind the Product

NOVEMBER 16, 2018

New features, improving performance and addressing UX issues can’t be ignored in order to please the loudest voice in the room. For Freeagent, this meant bringing forward the user’s connection to their bank. But marketing and sales need to be engaged with the development process to help make it successful. Balanced Scorecard.

Onboarding KPIs 131

Onboarding KPIs User Testing KPI Customer Experience 131

Userpilot

OCTOBER 4, 2022

Take banking as an example. Brick-and-mortar bank branches are closing everywhere and it won’t be long before mobile and web apps will be the only ways to bank. To hook innovators and early adopters, you need to make them experience the Aha moment as quickly as you can. Book the demo !

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Mind the Product

FEBRUARY 23, 2017

The film was created to highlight some of the world’s most influential companies that are putting user centered design first, transforming the way users do everything from hailing a cab or using social media, to banking online, and finding new music. Jenine Lurie , Founder and Chief Strategist at Disruptive Experience.

UX 101

UX Customer Experience User Testing Banking 101

UX Studio: Product Management

APRIL 15, 2021

‘The Social Dilemma’ was wrong: most UX people are not here to manipulate you, but to make people’s lives better. For many, it can seem like the world of UX is made of the latest trends, mind tricks, tools and methods. Just ride the UX flow. In the meantime, we were also collaborating with a large bank.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

JULY 14, 2021

Userpilot is the best choice for mid-market companies – offering the best value-for-money starting at $249 with unlimited feature usage, completely interactive product walkthroughs, NPS, microsurveys, resource center and user analytics. Appcues comes second-next, with really nice UX and UI. User-friend UX and UI. ?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105