UX Planet

JANUARY 11, 2024

This blog delves into the pivotal role of UXD, accompanied by real-world examples, to underscore why checking and elevating your UXD is not just a strategic move — it’s a business imperative. ? Negative Brand Image: A poorly designed website or application can tarnish a brand’s reputation.

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User Testing Customer Satisfaction Research Software Product Research 61

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

APRIL 10, 2024

Self-service support ensures consistency and increases trust in the brand. Your knowledge base may include blog posts, documentation , case studies, webinars , video tutorials, case studies, and interactive walkthroughs. Reducing the load on the customer support team : Your customer support team can only handle so much at a time.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

NOVEMBER 17, 2021

is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. is the umbrella organization for 5 successful enterprise products: BizTalk360, Document 360, Severless360, Atomic Scope, and Cerebrata, which the business acquired in 2019. 2,000+ customers. 5 products. Presently, Kovai.co

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Userpilot

DECEMBER 21, 2022

Enterprise. Resource center: Create a self-serve resource center with help articles, blogs, and webinars. just 1 Team Member, a limit of 20 guides and 2 checklists, UserGuiding branding on all UI patterns). Starting at $699/mo (akin to most ‘enterprise’ plans). Enterprise: Pricing starts at $3,600/month.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Intercom, Inc.

DECEMBER 28, 2022

It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. Niamh O’Connor , Brand Editor. Intercom for Enterprise.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

OCTOBER 24, 2022

NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You can identify your power users , turn them into brand advocates, and convert passive users into promoters. You should always customize the design of your surveys and integrate them with your brand.

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Feedback Software Analytic Tools Research Software Software Review 98

UX Planet

JANUARY 18, 2024

It won’t cost a cent more, but your support keeps the power on and this blog thriving! An Enterprise or a really prolific creator might require the yearly Max plan, which is the most value. You’ll want to upload your own branded images of products for this. Great for brand storytelling across social media.

ChatGPT 88

ChatGPT Feedback Software Customer Experience Customer Feedback 88

Userpilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options. Although it’s popular for its great templates and ease of use, it may not always serve your needs.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Usersnap

SEPTEMBER 1, 2022

Brands are always looking for effective ways to gain a larger market share. An approach that brands are increasingly using to gain a better understanding of their customers and their preferences or perceptions is to use sentiment analysis tools. These statistics also help brands detect and respond to spikes in engagement in real-time.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

freshtrax

AUGUST 31, 2021

btrax recently underwent a major relaunch of its brand. In this rebranding, not only the brand elements, but also the company’s vision, cultural values, and services were all redesigned to create a truly new btrax. Since 2015, we began providing workshop-style services, mostly to Japanese enterprises, based on design thinking.

User Testing 105

User Testing Research Software Branding Workshop 105

Userpilot

APRIL 26, 2022

Only Pro and Enterprise subscribers have access to it. Pendo Resource Center is considered part of the Guides feature , which is only available to Pro or Enterprise customers. Pendo’s Pro and Enterprise plans are pretty expensive. Let’s say you agree to pay for the Pro or Enterprise plan.

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Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Zendesk – best customer service platform for enterprise companies Zendesk is a well-known customer service platform for large companies.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Walkme is an enterprise onboarding tool that nowadays caters more to the employee onboarding use case. Best for large enterprises. And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Guy

DECEMBER 15, 2019

Harpal is a seasoned Product leader with 15+ year track record of delivering digital products within consumer and enterprise space. Gaudio is a graduate of Monmouth University where she remains an active life and career mentor for both students and post-grads. The Best Product Visionary. Harpal Singh. You can find him on Twitter at [link].

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Technical Advisors Analytic Tools Product Management Product Manager 148

Userpilot

SEPTEMBER 21, 2022

Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. Customization: Your knowledge base should be easily customizable to match your brand style and design. Branding customization. Customized branding.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Susan is an experienced Product Leader with a track record of working in start-ups, SMEs, and enterprise companies.

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Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. You'll also be able to remove the UserGuiding branding and get full access to customer support. Let's get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Usersnap

JULY 20, 2021

Social media best practice is moving toward proactively managed enterprise communities that benefit from many of the features of traditional, consumer social media (and also enjoy many enhancements). To begin with, no brand community will work if you do not have a product/service that works as an inspiration for the audience.

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User Testing Customer Feedback Customer Experience Feedback Software 52

Reveal

NOVEMBER 20, 2023

In this blog, we’ll show you how you can accomplish all of this in minutes instead of the weeks or months it traditionally takes with tedious and error-prone hand-coding. Leading the charge in this exciting realm of software development is our Senior Vice President of Developer Tools, Jason Beres.

Analytic Tools 52

Analytic Tools Software Review Data Visualization Technical Review 52

Userpilot

JULY 24, 2023

Pricing: You can connect to Zendesk for free as long as you subscribe to one of the Userpilot plans: Starter, from $249/month Growth – custom pricing Enterprise – custom pricing G2 rating: 4.6/5 Consequently, future auto-suggestions get more accurate and consistent with the brand's tone of voice.

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Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 6, 2023

Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. For example, when analyzing your historical data, you may notice that your enterprise customers have a pattern of churning after onboarding. That way, you can enhance your decision-making when improving your product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Mixpanel

MARCH 27, 2023

Over 600 of our customers are enterprise companies (with greater than 500 employees). We have Fortune 1000 companies using Mixpanel, and we serve some of the biggest brands you use every day. Our customers also depend on our ability to serve them for the long haul. Wait, but does it work for big companies?

Customer Experience 59

Customer Experience User Testing Data Visualization Analytic Tools 59

Userpilot

FEBRUARY 4, 2023

TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. First of all, it strengthens the relationship between your brand and its customers. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

The Product Coalition

DECEMBER 27, 2022

This blog will be sharing some of the most informative and interesting development of web3’s favorite NFT marketplace. These profiting enterprise fashions gas fees, transaction fees, bidding fees, preliminary setup fees, charged affiliated programs, and so on, for constantly reeling in bucks!

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Data Visualization Technical Review Systems Review Software Review 128

ProductPlan

SEPTEMBER 22, 2022

On the digital transformation blog, Erika Flora writes: “The incident management practice is about ensuring that when things fail, we have a solid way of getting our customers back to ‘normal’ quickly. enterprises indicates that the cost of downtime comes from lost revenue (53%), lost productivity (47%), and lost brand equity or trust (41%).

Reporting Tools 52

Reporting Tools Airlines Management Management 52

Userpilot

SEPTEMBER 2, 2022

It’s a great option for enterprises since it’s SOC 2 Type II certified and offers robust features for enterprise needs. Resource center for offering self-service support for your users – you can customize it to match your branding. and more… Enterprise plan – starting from $1,000/mo. ProProfs LMS.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Mind the Product

DECEMBER 4, 2017

For enterprises, this acceleration of content in a social media-dominated discourse presents a real problem.”. It means your marketing team can also reliably message the Twittersphere and send out the necessary collateral to the rest of the customers who are not affected, reassuring the base and protecting brand value.

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Data Visualization Development Artificial Inteligence Customer Experience 153

Userpilot

JUNE 30, 2023

Resource centers are available on both the Growth and Enterprise plans. You can easily customize and edit every element so it syncs with your brand image (i.e. The Growth and Enterprise plan have bespoke pricing and offers an even greater array of functionality. What is Userpilot’s resource center editor?

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

DECEMBER 15, 2021

For example, typically Salesforce is used by larger, enterprise-oriented organizations, whereas HubSpot is tailored towards startups/mid-sized companies. Joint webinar/blog post. Reference: Calendly & Webex LinkedIn, Newsletter, & Blog. Case study with customers who wanted the integration. Paid advertising.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

Userpilot

NOVEMBER 19, 2021

You can customize the look of your product using brand colors, tone of voice, and fonts. + After you’ve named your checklist, you can now set up your theme and brand fonts. Userpilot has two pricing plans; the Growth plan and the Enterprise plan. You get the same Enterprise features without any limitations.

Customer Experience 98

Customer Experience Enterprise Dashboard Banking 98

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

NOVEMBER 30, 2021

Userlane caters to enterprises and does not offer a free trial. It includes a Product Adoption Academy, an Appcues blog as well as a ReallyGoodUX blog, and a “Made with Appcues” case study section for inspiration on how to build a product adoption engine. Resource Center. Appcues features a rather large resource center.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 15, 2022

The more you understand the customers, the more your brand’s messaging will resonate with them. Using the right words will make people understand what your brand is all about. For your positioning strategy to be effective, you should: Ascertain your existing brand positioning at first. Benefits of product positioning.

Product Marketing 98

Product Marketing Feedback Software User Testing Marketing 98

Userpilot

JANUARY 5, 2023

Some best practices for creating NPS follow-up questions include personalizing the follow-up questions, using branding colors, localizing the question, and adding a “Thank You” page. Use branding colors to relate to more customers. You can use branding colors in the NPS follow-up questions to relate to more customers.

Data Visualization 97

Data Visualization Feedback Software Customer Feedback Customer Experience 97

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Am I competing with SMB markets, mid-markets, or enterprises? Let’s dive in!

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Research Software Feedback Software User Testing Product launches 52