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Yet most product managers still rely on long documents, jargon-filled briefs, and clunky slide decks that dont land with the people who matter. Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox. Lets talk about whats getting in the way.
The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Productdiscovery is critical in identifying workflows, pain points, and user goals that shape successful products. Using structured productdiscovery questions , teams uncover insights critical for success.
How Companies Are Funding UserResearch in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of userresearch.
What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty.
This blog references our new e-guide, titled The Complete Guide to CX Transformation . At Alchemer, we’ve established that NPS surveys dont tell the full story. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customerfeedback.
Which productfeedback software should you choose for your SaaS? In this round-up, I cover 21 of the best productfeedback software solutions. In this round-up, I cover 21 of the best productfeedback software solutions. The choice is tough because there’s no single tool that covers all use cases.
A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. Release notes are documents that accompany a new product or update release.
Userpilot can help you understand user sentiment, identify friction points, and build in-app experiences that guide users to value. See a Live Demo Customer churn is the most overlooked growth blocker in SaaS, directly impacting customer loyalty. These signals help identify users likely to churn before they do.
Turning Strategy Into Outcomes: Influencing Stakeholders To Achieve Alignment By Erica Wass At a Glance This blog outlines how successful product strategy depends on aligning cross-functional stakeholders, not just building a strong plan. In product management, strategy alone isn’t enough.
AI-driven usertesting, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World UserTesting Centercode is the leading platform to manage impactful in-the-wild usertests. Start for free , scale as your program grows.
Ever wonder how some companies make product updates feel like the highlight of your day? For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. That’s when I realized we needed a changelog tool that fit our product’s rhythm and our users’ preferences.
The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. It starts with understanding user behavior, improving performance, and delivering a seamless experience. Conduct usertesting.
From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.
Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. Without a clear view of the user journey, teams optimize the wrong things while real friction points go unnoticed. Ive felt that sting.
The ROI of AI-assisted product development What every business leader needs to know By Wesley Fuchter Posted in Product Development Published on: July 8, 2025 Last update: July 10, 2025 AI-assisted product development is now a practical part of modern developer workflows, not just a future idea.
Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Ready to elevate your product communication game? Lets get started!
8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.
Let’s explore our blueprint for ensuring your community is a vibrant place that brings joy to your users and guides them on their journey to discovering all the value your product or service has to offer. What Does a Vibrant Customer Community Look Like? How will productfeedback be managed?
Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Gamify your product onboarding like Duolingo.
Keep an eye out for a future blog post) While words are what we do, we need to think of content design as more than just the words we see. The true value of content design lies in building and structuring information that meets user needs. To put it simply, content designers are strategists, researchers, and problem-solvers.
How AI can supercharge DevEx And why you should care By Andy Dennis Posted in Digital Transformation , Platform Published on: April 25, 2025 Last update: April 25, 2025 The experience that's slowing down your developersand your business 92% of developers already use AI coding tools, and 70% say AI improves productivity. Thats changing.
Listen to the audio version of this article: [link] What is ProductDiscovery? Productdiscovery is the process of “figuring out a solution to a problem we’ve been asked to solve,” writes Marty Cagan. [1] 1] It involves understanding and selecting user needs, exploring solutions, and choosing the most appropriate one.
Embracing customersatisfactionsurvey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.
I talk to a lot of PMs and I ask them (and everyone who subscribes to my newsletter) the same question: what’s your biggest struggle as a Product Manager? Having put together a fairly popular resource on product prioritization methods, I would’ve hoped the situation to be different. Well, th at’s the role of a product strategy.
Looking for a ready-to-use CSAT survey template? Collecting userfeedback is a key element of any product growth strategy. After all, you can’t improve your product if you don’t even know how people feel about it. Try Userpilot to get access to ready-to-use CSAT survey templates and more.
According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?
So I’m going to scratch the surface in this blog post. I’ve been coaching product teams for three years on modern productdiscovery and this single change has had a bigger impact on how teams work than everything else I do with them combined. I started by trying to be more explicit about what modern productdiscovery is.
If you’re wondering how to create a feedbackloop in your product, you’re in the right place! In this article, we look at the process of creating feedbackloops step-by-step and share some best practices for product managers to get the best out of userfeedback. Want to see how?
It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customersatisfactionsurvey questions. Here are some best practices for collecting customerfeedback.
Looking to leverage the productfeedbacksurvey template to gather valuable insights from your customers? Crafting an effective productfeedbacksurvey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.
Looking for the best examples for designing and implementing an in-app NPS survey? Net Promoter Score (NPS) is one of the most popular and effective ways to measure customersatisfaction and loyalty in a SaaS business. TL;DR An in-app NPS survey is a usersurvey designed to measure customersatisfaction and loyalty.
Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. Survey questions should be easy to understand and answer.
Wondering how to improve customersatisfaction scores and foster long-term success for your SaaS business? Customersatisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customersatisfaction with your product.
Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customersatisfaction. What is a smiley face survey?
For most SaaS businesses, a productsatisfactionsurvey can be the heart of a userresearch process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.
The term “usertesting” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “usertesting” isn’t actually the correct term? When thinking of usertesting, many people actually mean usability testing. What does usertesting do?
Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner. And they are consistent.
It’s little wonder that the CMO Council reports that only 14% of marketers say that customer centricity is a hallmark of the companies they work for and fewer still – just 11% – believe their customers would agree with that characterization. Leela Srinivasan , CMO at Survey Monkey, is on a mission to change this.
Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and userresearch. So let’s talk about mini-research. Think of research as digging for gold.
Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. What is product NPS? Keep reading!
When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customerfeedback.
A feature feedbacksurvey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. New feature survey for feedback on specific product features after launch.
Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. Create it from scratch.
Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.
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