Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. We killed the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. The Sales Handbook featured lessons on growing your bottom line from sales leaders like Jill Konrath and Steli Efti.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

AUGUST 4, 2017

” In this case, the previous observations are the articles I’ve been posting on the blog. The post This Framework Gives You Product Management Super Powers appeared first on The Secret Product Manager Handbook. One test of a new framework is how well it explains “previous observations.” Finding market problems.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Userpilot

NOVEMBER 3, 2022

GitLab’s Handbook combines multiple internal departments. For example, a customer-facing knowledge base will be quite different from an employee handbook with training materials. The post 12 Knowledge Base Benefits You Can’t Miss Out On appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Product Led Success: The Professional’s Handbook – An Introduction Blog. If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you. Product Analytics.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Business of Software Conference

DECEMBER 14, 2023

Cohen starts his presentation by telling a story about how he started blogging in 2009. As a coder and self-professed geek, he knew he didn’t have a great handle on blogging best practices. So, I decided, screw blogging. What does it mean that we have opposite rules, and yet we’re both [the blogging platforms and me] correct?

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Take a look at ‘Product-Led Success: The Professional’s Handbook.’. Download your free copy of Product-Led Success: The Professional’s Handbook now. What is product-led success?

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Mind the Product

SEPTEMBER 19, 2019

Marty’s blog is pretty good too. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter. There are some that cater for newbies trying to break into the field, whereas others cater for people with more experience. How do I Find a job?

Feedback Software 109

Feedback Software Product Management Product Manager User Testing 109

TSIA

SEPTEMBER 28, 2017

Patrice’s second book, Into the Diamond Mine: A Field Service Transformation Handbook for Executives , has just been published, and I was lucky enough to get an advance copy. In this blog post I’d like to highlight some of my favorite parts of the book.

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Mind the Product

SEPTEMBER 19, 2019

Marty’s blog is pretty good too. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter. There are some that cater for newbies trying to break into the field, whereas others cater for people with more experience. How do I Find a job?

Feedback Software 81

Feedback Software Product Management Product Manager User Testing 81

Johanna Rothman

NOVEMBER 3, 2020

Even if I didn't have a footer on this blog that established my copyright, the words would still be mine. Writers: buy the Copyright Handbook. And, because this is online blog writing, the link to the article is good enough. I don't always refer to Jerry's ideas in my blog posts or articles. You write in your way.

Reference 83

Reference Leadership Consulting Books 83

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

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Sequent Learning

APRIL 22, 2019

The Business Acumen Handbook by Steven Haines. The Business Acumen Handbook is written to help managers understand the pillars of their company’s business, and to operate more effectively and efficiently. This book will push and inspire product managers to develop remarkable, customer-centric products.

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Books Product Management Product Manager Data Visualization 40

The Secret PM Handbook

AUGUST 4, 2017

This blog has been going for a long long time. And it raised a question: could I make the blog more valuable to you? By following my own advice in the “ structure is good ” post, and putting some more structure around the blog. I want this blog to help you move faster up the curve of product management effectiveness.

Product Management 191

Product Management Product Manager Management Management 191

Modus Create

JULY 21, 2020

In this blog post, we’ll review why, when, and how organizations should consider adopting Scaled Agile. There are lots of benefits to being the biggest, including tons of training and certification courses, mature templates, handbooks, and supplemental materials. When and who should implement Scaled Agile? Who shouldn’t?

Agile 134

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Intercom, Inc.

FEBRUARY 25, 2021

Some of the feedback that I’ve gotten is really the feedback I hoped for, that it’s become a handbook, a guide. The blog post that I wrote last week was all about automation and how, right now, it’s not about automating people, it’s about automating processes. How’s the response been?

Customer Experience 211

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Intercom, Inc.

JUNE 26, 2019

Look for meetups and other easy, low effort ways like blogging to begin to build your content and work your way up. Invision has a handbook on the principles of animation and a breakdown of animating designs in Keynote. You don’t have to wait, and you don’t have to speak at a conference to get started.

Feedback Software 215

Feedback Software Education Presentation Events 215

The Secret PM Handbook

AUGUST 4, 2017

This blog has been going for a long long time. And it raised a question: could I make the blog more valuable to you? By following my own advice in the “ structure is good ” post, and putting some more structure around the blog. I want this blog to help you move faster up the curve of product management effectiveness.

Product Management 150

Product Management Product Manager Management Management 150

Intercom, Inc.

DECEMBER 10, 2018

write a review, read a blog post, start a meditation challenge). The Growth Handbook. In-app notifications can drive users to an inbox, where they can get long-form messages from the app maker. In-app messages can be used to. Send promotions to users (“50% off until tomorrow”). Ask users to take an action (e.g., Intercom on Marketing.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Imaginary Cloud - Design

JULY 2, 2020

And I follow some blogs”. The thing is: a book can expand a topic in much more depth than any blog article or podcast will ever be able to do - at least if it is a good book. Those books could be summarized without much loss in a blog post or podcast. Oh, but I prefer listening to podcasts. The problem with most reading lists.

Books 52

Books Technical Review Research Software Data Visualization 52

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. Blog post submitted by Lewis C. Finally, let them customize your product, through personalization, so that they’re more likely to re-engage in the future. Repeat this cycle, and you’ll get them “hooked.”. by Michael Michalko. to enhance your visual communication skills.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Secret PM Handbook

APRIL 26, 2017

I’ll start with a paragraph from a blog post I wrote in 2013. I have found visitors are much more likely to read my blog posts when they are easy to read. In this post I’m going to show how I use Hemingway. (In In my upcoming writing course I’ll give a video demonstration of Hemingway.). Starting from terrible.

Product Management 213

Product Management Product Manager Management Management 213

The Secret PM Handbook

DECEMBER 31, 2015

Looking back over 2015 on this blog, I see quite a lot of meaty content! Tomorrow I’ll share some ideas on how I’m going to run things in 2016 so that more of my thoughts make it out into the blog and into the world. The topics have been hardcore product management-related. I have lots more thoughts to share in 2016.

Systems Review 150

Systems Review Product Management Product Manager Management 150

The Secret PM Handbook

OCTOBER 7, 2016

And realized later it would also make a good blog post. Earlier this year Janna Bastow of ProdPad put out a call for opinions on the future of product management. I quickly responded then. To understand the future of product management I started from the “present” of product management. Where are we now in the product management discipline?

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Product Management Product Manager Finance Management 223

The Secret PM Handbook

SEPTEMBER 16, 2016

I haven’t even talked about some of the valuable larger frameworks of mental models (although I do have blog posts about some – like Kathy Sierra’s “badass” approach ). So, there will be more coming in future blog posts.

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Product Management Product Manager Product Research User Testing 275

The Product Coalition

MARCH 23, 2018

There are a lot of blog posts and websites that talk about a range of different techniques you can use to prioritize , but they miss the bigger picture. A good comparison would be a support SLA or section in an employee handbook. In fact, 36% of SaaS companies aren’t happy with how they currently prioritize according to our research.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Secret PM Handbook

APRIL 11, 2017

I found a LOT of blog posts about pricing. You must balance value versus (multiple) costs to determine price. (By By Hans Splinter, Attribution-NoDerivs 2.0 Generic (CC BY-ND 2.0)). People sometimes ask me “how should I price my product?” so I Googled it. A surprising number recommend “cost plus” pricing.

Customer Experience 199

Customer Experience User Testing Customer Feedback Feedback Software 199

The Secret PM Handbook

OCTOBER 21, 2017

I have covered many techniques for how to do this in earlier blog posts , including links to other peoples’ articles. What you’re going to do is ask them open-ended questions about what they do in their jobs, and about their frustrations, problems and challenges. (I I say “jobs” but it could just be “life” as well!).

Customer Experience 170

Customer Experience Data Visualization Framework Article 170

The Secret PM Handbook

AUGUST 4, 2017

” In this case, the previous observations are the articles I’ve been posting on the blog. One test of a new framework is how well it explains “previous observations.” In this article, I tie the older posts to the framework. Finding market problems.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. The post Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Secret PM Handbook

AUGUST 4, 2017

” In this case, the previous observations are the articles I’ve been posting on the blog. One test of a new framework is how well it explains “previous observations.” In this article, I tie the older posts to the framework. Finding market problems.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Secret PM Handbook

JANUARY 1, 2016

This approach is inspired by several writers and speakers I heard this year, including James Clear and Dilbert cartoonist Scott Adams ( on his blog and on on Tim Ferriss’s great podcast ). But instead of focusing on that goal this year, I’m going to focus on a system for being a better product manager.

Product Management 150

Product Management Product Manager Systems Review Reporting Tools 150

Userpilot

MARCH 18, 2021

The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals. The post The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide] appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

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Feedback Software Research Software User Testing Customer Experience 52

Sachin Rekhi

MARCH 1, 2020

Strunk & White's handbook entitled The Elements of Style has been my biggest inspiration for writing prose well. Strunk & White's handbook shares specific writing rules to live by to help drive clarity and conciseness in your writing. I spend a lot of time working through word choice, transitions, tone, flow, and more.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

The Secret PM Handbook

JULY 30, 2018

I’ll list them below then expand on them in the next few articles on the blog. (I’ll The post Persuasion Tips For Product Managers appeared first on The Secret Product Manager Handbook. So, let’s talk about a few tips you can take some action on right away. Persuasion Tips. Have a goal. Have stories, not just facts.

Product Management 170

Product Management Product Manager Management Management 170

The Product Coalition

JANUARY 26, 2024

| by Erika Hall | Mule Design Studio | Medium 5 examples of collaborative user interviews — Designing with users | by Laura Eiche | Pipedrive R&D Blog | Medium Pragmatism — Research Methods Handbook Assumption Mapping Techniques for Product Discovery Design Research Techniques The Perfect World and the Real World of Product Research was originally (..)

User Testing 113

User Testing Product Research Research Software Data Visualization 113

Intercom, Inc.

JULY 13, 2018

There are over two million blog posts published each da y. Get your free copy of The Growth Handbook, brought to you by Intercom. We started blogging. While this may sound simple, it can be incredibly challenging to find new opportunities for growth and customer acquisition in an increasingly crowded marketplace.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

JULY 25, 2018

They love to blog about their success doing it too. Flat companies, managerless companies, or holacratic companies, whatever the structure, there always comes a point when the preachiness and blog posts seem to stop. Patrick Collison wrote a great piece about this in the High Growth Handbook. ” etc. Don’t do this.

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