Guest Blog: Customer Service in Retail – Infographic

Mironov Consulting

The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. Customer Experience Customer Service Customer Service Culture customer-centric strategy improve customer service retail industry

Blog 83

5 Killer Blog Posts on Products and Product Management

Craft.io

It’s even harder to find truly valuable blog content for product managers. The post 5 Killer Blog Posts on Products and Product Management appeared first on Product Management Blog. Tips on Product Management andrew chen content prodmgmt blogs product management

Blog 62

Want to hire great designers? Start a blog.

Inside Intercom

Needless to say, we didn’t have a clear product strategy. To take my mind off things I opened my RSS reader and a post called “ Product strategy means saying no ” caught my eye. We’ve found that our blog is one of the most effective ways to attract great people. As soon as I read Des’s post on product strategy, I knew it was the kind of company that I wanted to work at. Start a blog.

Blog 85

Dear Strategy: 079 Implementing Your Strategy Externally

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “You could have the best strategy, but what are some best practices to implement it effectively?”.

Dear Strategy: 061 Strategy Examples

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “Can you give me an example of a really great or a really bad strategy?”.

Dear Strategy: 078 Implementing Your Strategy Internally

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 078 Implementing Your Strategy Internally appeared first on Dear Strategy.

10 years of professional blogging – what I’ve learned

Andrew Chen

Of course everyone knows the mechanics of setting up a blog – but the hard part is finding your voice, figuring out topics that are interesting for other folks to read, and building a long-term habit. ” Ironic that VCs blog/tweet all day now ;). You might think that there’s too blogs on tech, startups, whatever. But a good chunk of the writing on this blog happened over Sunday evenings, a few times a month, blocked out with no distractions.

Blog 84

Dear Strategy: 061 Strategy Examples

Dear Strategy

Dear Strategy: “Can you give me an example of a really great or a really bad strategy?”. . I mean, if I can’t answer a question as simple as this, what business did I have writing a book on strategy in the first place? Keep in mind that I typically help product managers, marketing managers, and sales managers develop strategies for the individual portfolios, markets, and channels that they manage. Their strategies are for products that most people have never heard of.

Dear Strategy: 079 Implementing Your Strategy Externally

Dear Strategy

Dear Strategy: “You could have the best strategy, but what are some best practices to implement it effectively?”. . Last week, in Episode 78 , I answered a question that had to do with implementing strategies internal to your company (i.e. turning your strategy into programs, projects, and products). Most strategies, by their very nature, tend to be designed with the intention of doing something that isn’t currently being done. Dear Strategy: Episode 079. ###.

Dear Strategy: 080 Five-Year Strategies in Volatile Markets

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 080 Five-Year Strategies in Volatile Markets appeared first on Dear Strategy.

Dear Strategy: 067 Product Manager Strategies

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “What are the strategies, tactics, and operations for product managers”.

Dear Strategy: 080 Five-Year Strategies in Volatile Markets

Dear Strategy

Dear Strategy: “Is 5 years a relevant time frame for your strategy when market trends and industries are uncertain in a volatile market?”. . Back in Episode 13 , I answered a question about choosing the ideal time horizon for a strategy. The gist of my recommendation was to, as much as possible, try to match your strategy timeline with your product lifecycle. But, honestly, that can be said of just about any strategy at just about any period in time.

Dear Strategy: 075 Getting People Excited About Your Strategy

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 075 Getting People Excited About Your Strategy appeared first on Dear Strategy.

Dear Strategy: 073 Strategy Career Questions (Part 3 of 3)

Dear Strategy

Dear Strategy: “How do I evaluate a Product Manager to Product Marketing Manager career transition?”. . In other circles, the roles of product manager and product marketing manager are distinctly different entities, with product managers handling more of the front end of a product’s lifecycle (insight gathering, strategy, innovation, development, etc.), Dear Strategy: Episode 073. ###.

Dear Strategy: 075 Getting People Excited About Your Strategy

Dear Strategy

Dear Strategy: “How do you communicate strategy to the rest of the organization with a small and newly formed team on a previously languishing product?”. . So, with that out of the way, let’s talk about how this team might be able to push through some of these barriers and communicate their strategy in a way that will get people to stand up and take notice. That’s not to say that some of these dynamics can’t be fixed; in fact, that’s what having a strategy is all about.

Dear Strategy: 073 Strategy Career Questions (Part 3 of 3)

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “How do I evaluate a Product Manager to Product Marketing Manager career transition?”.

Dear Strategy #1: Gathering Customer Feedback

Sequent Learning

The post Dear Strategy #1: Gathering Customer Feedback appeared first on Sequent Learning Networks. BLOG DEAR STRATEGY PRODUCT MANAGEMENT

Dear Strategy: 068 Involving Your Employees In Your Strategy

Dear Strategy

Dear Strategy: “To what degree should an organization involve the entire workforce and employees in the development and execution of its strategy?”. So, if you are working in a small company (meaning 2-20 people or so), my answer to this question of who you should get involved in your strategy is “just about everybody.” ” Of course, that doesn’t mean that everyone needs to come to a consensus when developing your strategy.

Dear Strategy: 072 Strategy Career Questions (Part 2 of 3)

Dear Strategy

Dear Strategy: “How do I evaluate a job opportunity that moves me from SaaS products to on-premises products but is one of the CEO’s initiatives?”. . As an example, I mentioned in the previous blog post that I am a huge fan of music technology – especially synthesizers and electronic keyboards. Dear Strategy: Episode 072. ###. Are you interested in strategy workshops for your product, marketing, or business managers?

Dear Strategy: 067 Product Manager Strategies

Dear Strategy

Dear Strategy: “What are the strategies, tactics, and operations for product managers?”. . Whenever someone refers to “strategies, tactics, and operations” or “strategies, tactics, and execution,” I assume they are talking about some type of an overall strategy that essentially consists of those three basic parts. Yes, strategy can come in that form – but only if the situation requires it. The purpose of a strategy is to provide context for your actions.

Dear Strategy: 059 Strategy for Startups and Small Businesses

Dear Strategy

Dear Strategy: “Do startups or small businesses really have the time to develop formal strategies like you talk about on the show? Put more simply, a formal strategy is one that is written out. Refresh your strategy. Dear Strategy: Episode 059. ###.

Dear Strategy: 072 Strategy Career Questions (Part 2 of 3)

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 072 Strategy Career Questions (Part 2 of 3) appeared first on Dear Strategy.

Dear Strategy: 071 Strategy Career Questions (Part 1 of 3)

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 071 Strategy Career Questions (Part 1 of 3) appeared first on Dear Strategy.

Dear Strategy: 071 Strategy Career Questions (Part 1 of 3)

Dear Strategy

Dear Strategy: “How do I evaluate job opportunities between large but worse performing products vs. small but not yet proven products?”. . Because, hey, strategy isn’t only about business, it’s also about life! Many of you who follow some of my other endeavors may know that, when I’m not writing or teaching about strategy, I’m composing music and soundtracks. Dear Strategy: Episode 071. ###.

Build a sustainable customer acquisition strategy

Inside Intercom

That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive. Without a strategy to acquire customers, it’s easy to keep doing what seems to be working without examining how effective your approach truly is.

Dear Strategy: 053 Broad Corporate Strategies

Dear Strategy

Dear Strategy: “Where is the best place to start when your organization has an extremely broad corporate strategy?”. Having worked through a lot of different product-level strategies with a lot of different product managers, I often hear complaints about corporate strategies being too broad or not specific enough. But I can tell you that the strategy process is no fun at all without allowing for some amount of creativity and, with it, some amount of ownership.

Dear Strategy: 068 Involving Your Employees in Your Strategy

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 068 Involving Your Employees in Your Strategy appeared first on Dear Strategy.

Tying Strategy to Your Product Roadmap

Pragmatic Marketing

A roadmap is a plan for your strategy that maps out the direction of your product. And it has to tie back to the strategy of the company. Describe your vision and strategy. Provide a guide for executing the strategy. This strategy-first approach has several benefits.

Dear Strategy: 059 Strategy for Startups and Small Businesses

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “Do startups or small businesses really have the time to develop formal strategies like you talk about on the show?

Dear Strategy: 051 Introducing… Strategy Generation Company!

Dear Strategy

Dear Strategy: “What is Strategy Generation Company?”. And that business is called, none other than, Strategy Generation Company ! . But as many of you also know, my true passion has always been focused on the subject of strategy. Strategy seems to be one of those business skillsets that everyone knows they need, but nobody wants to admit if they don’t have. So, you’re now reading the official blog of Strategy Generation Company !

Dear Strategy: 058 SEO, SEM, and Other Marketing Strategy Trends

Dear Strategy

Dear Strategy: “Can you talk about some of the newer trends in marketing that should be considered when putting together a marketing strategy?”. . Finally – a question about marketing strategy!!! We’ve always pitched this show as being mostly about product and business strategy. To frame this question up properly, let me first say a few words about where I believe marketing strategies fit within the context of product and business strategies.

Dear Strategy: 064 Customer vs. Business Needs

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “How do you prioritize the needs of the customer versus business needs to develop a business strategy?”.

Dear Strategy: 083 Understanding Your Target Market (Part 3 of 5) – Customer Segmentation

Dear Strategy

Dear Strategy: “How can I use customer segmentation to help me better understand the target market for my product?”. . But, of course, like everything else we talk about in this blog, there are a few caveats that you need to be aware of…. Dear Strategy: Episode 083. ###.

Dear Strategy: 057 Knowing Why Your Strategy Failed

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “How do you know the difference between a poor strategy and a failure in execution?”.

Dear Strategy: 062 Taking Strategic Risks

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “How do you convince management teams to take a risk instead of staying with a strategy they are comfortable with?”.

Dear Strategy: 063 Sorting Out Feature Requirements

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 063 Sorting Out Feature Requirements appeared first on Dear Strategy. Podcast business management marketing planning product sales strategic strategy

Dear Strategy: 053 Broad Corporate Strategies

Dear Strategy

Dear Strategy Podcast. On this week’s episode, host Bob Caporale, founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “Where is the best place to start when your organization has an extremely broad corporate strategy?”. Read the full blog post. The post Dear Strategy: 053 Broad Corporate Strategies appeared first on Dear Strategy.

Dear Strategy: 043 Service-Based Strategies

Dear Strategy

Dear Strategy: “How do you balance multiple profit centers with market share and service-based dollars?”. In this case, you would want to look at that business separately from your product business and develop a strategy that is not necessarily tied to only your company’s products. . The problem that I most often encounter is when companies are not clear as to what their service strategies are or should be. Dear Strategy: Episode 043. ###.

Dear Strategy: 056 Setting Realistic Strategic Goals

Dear Strategy

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “How realistic should a strategic target be?”. Read The Full Blog Post.

Dear Strategy: 058 SEO, SEM, and Other Marketing Strategy Trends

Dear Strategy

Read The Full Blog Post. The post Dear Strategy: 058 SEO, SEM, and Other Marketing Strategy Trends appeared first on Dear Strategy.