Mind the Product

NOVEMBER 30, 2017

Why am I writing about this for the Mind the Product blog? There is an excellent article on the Taylor Wessing blog which gives a full rundown of your responsibilities under the GDPR when responding to a breach. In the UK some data processors are already being asked for unlimited liability in their contracts. Responding to a Breach.

Data Visualization 87

Data Visualization Technical Review Reporting Tools Technical Advisors 87

Userpilot

SEPTEMBER 2, 2022

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. On-demand, self-serve resource center.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

ProductPlan

AUGUST 1, 2019

It’s the payoff for dozens of blog posts, articles, targeted ads, word-of-mouth campaigns, and brand building endeavors. These teams can check up on customers to make sure they’re progressing down the adoption path, offering hints, support, training, and webinars to complement existing tutorials and documentation.

Customer Experience 63

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 63

Gainsight

AUGUST 24, 2020

What does a leader of Customer Success, Professional Services, Support, Training, etc. Perhaps that’s my next blog post. Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. use as a title ?

Technical Review 64

Technical Review Software Review Customer Experience Support Training 64