Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

OCTOBER 31, 2024

Product analytics tools : Platforms that allow you to track and analyze user interactions within a product to help you optimize the user experience and improve product performance. 21 product feedback tools for feedback collection and analysis We’ve analyzed the 21 best product feedback tools in the market. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 12, 2025

We use behavioral analytics to map out the customer journey so that we can tailor onboarding flows, marketing efforts, and engagement campaigns to each segment. We want to: Understand our users’ specific needs and desires. Smooth friction points in the customer journey. Make our product fit those needs.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Userpilot

JULY 17, 2025

However, it’s one of the clearest signals that your product, messaging, or engagement isn’t delivering sufficient value or meeting customer satisfaction. From my seat in Customer Success, I see churn less as a number and more as a story about our customer relationships: Where did we lose their trust?

User Testing 85

User Testing Data Visualization Customer Feedback Research Software 85

Userpilot

MARCH 23, 2025

Product market fit: If user retention is strong and the DAU/MAU ratio is high, it means users frequently engage with your mobile app because it effectively meets their needs. Growth opportunities: If certain features in your app show high engagement, its a sign that users find them valuable.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Userpilot

JULY 17, 2025

Unlike traditional marketing emails sent to everyone on a schedule, product growth teams create PLG emails responding to what users do inside your product. Every touchpoint pushes users toward actual product adoption. ” I’m sure that makes users go, “How did they know?” Customize booking pages.

Customer Experience 66

Customer Experience Customer Feedback User Testing Data Visualization 66

UX Planet

MARCH 29, 2025

Synchronization with Corporate Aims : Your designs should not only serve users but also align with organizational priorities, such as driving revenuegrowth. Data-Informed Choices : Rely on user studies, market evaluations, and feedback to inform your strategy.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Product Innovation Educators

DECEMBER 9, 2024

For example, one B2B company Doug worked with saw their marketing department transform from one of the lowest-rated departments to generating 100 times more leads within three months of implementing this approach.

Systems Review 245

Systems Review Data Visualization Framework User Testing 245

UX Planet

JUNE 1, 2025

Activation: From First Interaction to FirstWin Activation represents the moment when a user perceives the real value of a product or servicethe aha! b) Upgrade Journey Analysis: Detailed mapping of the conversion process from free to paid users, identifying friction points and optimization opportunities.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Reveal

DECEMBER 30, 2024

Core Requirements for Embedded Analytics in 2025 Organizations and ISVs looking to embed analytics into their software products must prioritize certain key requirements when comparing embedded analytics tools Real-Time Data Access Users need real-time insights to make proactive decisions.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

The Product Guy

MAY 7, 2025

In this Patreon-exclusive article , part of our Roadmap to Mastery series, we explore: Why these challenges are difficult even for seasoned PMs Practical frameworks to approach them with confidence A case study where structured planning improved both collaboration and customer satisfaction What Youll Learn: How to push back without damaging trust Techniques (..)

Customer Satisfaction 150

Customer Satisfaction Leadership Framework Roadmap 150

Centercode

JUNE 11, 2025

When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. Highlight potential risks to revenue, timelines, or customer satisfaction.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce. This first appeared on HelloKlar.co

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

MAY 17, 2025

I can trigger different in-app messages, carousels, or checklists depending on what a user has or hasnt done. Each user sees what matters most to them, which helps boost user satisfaction and reduce drop-offs. #3 These tiny details often go unnoticed, but they have a big impact on user satisfaction and customer retention.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Userpilot

MAY 17, 2025

By laying out every app user journey stage, you can: Uncover pain points the moment they appear. Tie design, engineering, and marketing research to real user behavior. Blinkist During onboarding, Blinkist provides five personalized book summaries based on your selected interests (e.g., productivity, psychology, history).

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

JULY 14, 2025

What should a good omnichannel customer engagement A product marketer ’s number one goal is to create a cohesive communication strategy that powers the whole customer lifecycle. It should guide users across all the touchpoints, leading to activation and supporting retention with solid onboarding and conversational nudges.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MARCH 21, 2025

The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction. Top 5 strategies for mobile app optimization 53% of users abandon an app if it takes more than three seconds to load. From app icons to in-app experiences, Userpilot helps refine every aspect of user engagement.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

MAY 30, 2025

These metrics make teams feel good about performance without revealing any insights on what users could do next. Some common vanity metrics include app downloads, page views, and social media followers, depending on your mobile marketing strategy and business model. Feature adoption hiding user workarounds for broken functionality.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

NOVEMBER 28, 2024

Best session replay software shortlist Userpilot – Best for product and marketing teams – Price starts at $249/month (free trial available). Hotjar – Best for product managers, UX designers, and marketers – Free plan available; paid plans start at $32/month. G2 rating: 4.6/5 G2 rating: 4.3/5 Deployment: SaaS.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

JUNE 20, 2025

Product Fruits is one of the most affordable user onboarding tools on the market, making it ideal for small startups with a budget under $200. Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 21, 2025

Its when a user is so frustrated that they actually take the time to file a complaint. Beyond those formal complaints, you can also pick up on signs of frustration from other survey metrics such as: Low ratings in our Customer Effort Score (CES) or Customer Satisfaction (CSAT) survey. But it doesnt have to be that way.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 27, 2025

In contrast, Whatfix often requires technical setup with CSS or JavaScript, slowing down go-to-market speed. Comprehensive in-app engagement Userpilots mobile SDK includes a full suite of engagement tools, carousels, slideouts, push notifications, and in-app surveys (NPS, CSAT, CES) that enable personalized user interactions.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Userpilot

MAY 27, 2025

Comprehensive in-app engagement tools: Userpilot’s mobile SDK includes a suite of engagement tools such as carousels, slideouts, and push notifications, for real-time user communication. You can also trigger contextual in-app surveys like NPS, CSAT, and CES to gauge user satisfaction and make data-driven improvements.

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Localize your mobile content with Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

JUNE 30, 2025

So you can build successful onboarding experiences that we know will increase user activation. 6 Ways to use videos in the customer onboarding process Here are our best practices on how to use customer onboarding videos to improve user satisfaction. Create user segments in Userpilot. But how do you start?

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

APRIL 30, 2025

Customer effort score (CES) : To measure ease of use. Customer satisfaction (CSAT) : To rate specific interactions. Third Bridges product marketing manager, Dean Lindsay, credits Userpilots mobile capabilities as the main reason their team stuck with the platform. Testimonial about Userpilots mobile functionality.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

JANUARY 15, 2025

Instead of having back-and-forths with users and increasing their frustrations, your support team can pull out a replay of that specific session and see what happened. This method will boost your time to resolution and potentially increase customer satisfaction. What are the best session replay tools to consider?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

eG Innovations

MAY 22, 2025

Faster Time to Market Microservices architectures significantly accelerate development cycles by enabling independent teams to work on different services in parallel. This containment significantly improves application resilience and uptime, which is critical for user satisfaction and business continuity.

Reporting Tools 52

Reporting Tools Agile Data Visualization Technical Review 52

Modus Create

APRIL 25, 2025

Organizations with optimized DevEx see: Faster feature releases : Accelerating time to market for competitive advantage. Just as companies track customer satisfaction and engagement, organizations can quantify DevEx with frameworks designed to highlight areas for improvement. The good news is that DevEx is measurable.

Feedback Software 40

Feedback Software Reporting Tools Research Software Product Research 40

Userpilot

FEBRUARY 25, 2024

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Roman Pichler

DECEMBER 4, 2023

Figure 1: Opportunity Solution Tree Without wanting to dive into the details of Opportunity Solution Trees —I recommend reading Teresa Torre’s book Continuous Discovery Habits to learn more about them—I’ll point out three main benefits they can offer. See Gojko Adzic’s book Impact Mapping.

Product Research 353

Product Research Product Strategy Strategy Research Software 353

Userpilot

SEPTEMBER 2, 2024

Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. It helps build customer retention and brand loyalty. Book a demo to learn more!

User Testing 111

User Testing Customer Feedback Customer Experience User Friction 111