Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Book the demo!

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game. Let’s get right to it!

Books 98

Books Analytic Tools Data Visualization Product Research 98

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Userpilot

AUGUST 31, 2024

In product management , a product launch timeline serves as a roadmap to ensure a well-structured and successful product release. So in this article, let’s review a product launch checklist to help you prepare a solid campaign that gets traction and sows the seeds for consistent growth.

Product launches 52

Product launches Feedback Software Analytic Tools Research Software 52

Userpilot

NOVEMBER 19, 2022

The benefits of embedding a product service management role in your organization include improved differentiation thanks to ongoing incremental innovation. They also help develop only the products that satisfy real user problems. During the prelaunch stage, their task is to carry out market and customer research.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 30, 2022

Product usage metrics , for example, the Customer Engagement Score , give the product managers a general overview of how the product is performing. Revenue and product growth-related metrics show how well the product is meeting the company’s goals. Book the demo! What are product dashboards?

Data Visualization 98

Data Visualization Dashboard Analytic Tools Onboarding KPIs 98

Userpilot

JANUARY 22, 2024

This means collecting feedback data to measure customer satisfaction. It also means constantly tracking and analyzing KPIs and customer behavior data. Once you’re done creating your framework, you can use Userpilot for data collection and analysis and the creation of personalized product experiences.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

AUGUST 1, 2024

For retention purposes, you can implement growth loops , host interactive webinars , provide personalized user experiences, and announce new features in-app to existing customers. Whether your goal is retention or acquisition, your product marketing efforts can benefit from Userpilot’s extensive features.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

MAY 26, 2024

TL;DR Customer Effort Score (CES) is a metric used to measure how much effort a customer has to put in to resolve an issue , complete a transaction, or achieve their goal while interacting with your product or service. CES surveys might not be enough to collect 360-degree customer feedback. Book a demo to get started.

Customer Experience 103

Customer Experience Customer Feedback Product Research User Friction 103

Userpilot

JANUARY 14, 2023

To measure product success , use a range of engagement metrics (feature usage rate or product adoption rate), customer satisfaction metrics ( CSAT or NPS ), retention metrics ( customer retention rate , customer churn rate ), or revenue metrics ( CAC and CLV ). Book the demo!

Feedback Software 98

Feedback Software Product Research Research Software User Testing 98

Userpilot

JULY 4, 2023

Track product usage to see which paths deliver the highest value and customer satisfaction. Discover which customers are your best, and copy how you acquired them. Userpilot can assist you in crossing the chasm by collecting customer feedback, personalizing in-app experiences, and performing in-depth product analytics.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 9, 2023

Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. Card sorting and fake door testing are useful testing methods before the product launch. Session recordings and five-second tests enable you to assess usability after the launch.

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. What is customer feedback?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 6, 2022

AI can also be useful to find patterns in user feedback to boost retention and improve user satisfaction. Monthly and daily active users (MAUs and DAUs) , conversion , churn and retention rates , the NPS and CSAT scores, and the Customer Acquisition Cost are important metrics data product managers should follow.

Data Visualization 98

Data Visualization Customer Feedback User Testing Analytic Tools 98

Userpilot

JUNE 12, 2023

Book a demo to learn more. In general, you’ll have enough insights to inform product development and tailor products to meet audience needs. Send market research surveys at regular intervals, especially when planning product launches. What is the problem that the product/service helped to solve for you?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

JANUARY 9, 2024

Book a demo with Userpilot to get started! A Single Ease Question (SEQ) is an incredibly simple yet effective method for measuring user experience with a system usability scale. It’ll show you exactly where users are struggling, areas of perceived ease, and areas of perceived difficulty (or friction ).

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

JULY 31, 2024

Next, you need to create a working prototype and test it with potential customers. The final step is measuring product performance post-launch and iterating based on feedback. Book a demo today to learn how Userpilot can assist you through the different development phases. Book a demo today to learn more!

Analytic Tools 104

Analytic Tools Research Software Feedback Software User Testing 104

Userpilot

JUNE 30, 2023

With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. Book a demo to learn more! What is the voice of the customer survey? Customer research questions using a welcome screen. How satisfied are you with {feature}?

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

JULY 28, 2024

TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle. Book a demo to see it in action! Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 24, 2024

TL;DR This is a professional who optimizes the end-to-end customer journey in SaaS by developing strategies and features to enhance user satisfaction, engagement, and retention throughout the product lifecycle. A CX product manager is responsible for understanding customer needs, behaviors, and pain points.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 16, 2024

Execute your GTM strategy by properly allocating resources, assigning responsibilities, tracking progress, and managing your product launch. Industry benchmarks : Look at metrics benchmarks in your industry, such as market share, customer satisfaction, and product adoption rates to compare with your own.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Userpilot

AUGUST 12, 2024

If you need to collect feedback, report bugs, create key user flows, and iterate your product experience without coding—you can always book a Userpilot demo to streamline your design process yourself! For this, coordinate the timing and logistics of your product launch to ensure a smooth rollout.

Product Research 104

Product Research Feedback Software Research Software User Testing 104

Userpilot

APRIL 8, 2021

For example, not running user tests may help launch more features faster, but result in UX issues and lower customer satisfaction later. The most common consequences of UX debt include grave UX issues, higher support costs, lower customer satisfaction, and higher churn. UX debt is expensive to fix.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

NOVEMBER 28, 2023

They can either be marketing-qualified leads (MQLs), sales-qualified leads (SQLs), or product-qualified leads (PQLs). Gauges customer satisfaction and loyalty by asking users how likely they are to recommend your product to a friend or colleague. Demo bookings. Net Promoter Score. Website traffic.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

JULY 21, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful CX product manager. TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. Looking into tools for CX product managers? Book a demo to see it in action! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 18, 2024

You can conduct A/B tests when creating new campaigns, during product launches , when you notice a decline in performance, or as a regular optimization activity. All this leads to improved conversion rates, higher customer satisfaction , and more effective use of marketing resources. Userpilot can help.

User Testing 105

User Testing Data Visualization Product Research Testing 105

Userpilot

JULY 14, 2024

TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle. Book a demo to see it in action! What does a CX product manager do?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

NOVEMBER 14, 2022

By definition, behavioral product management is very consumer-centric. Behavioral product managers select appropriate data tracking metrics and develop a detailed data analysis plan prior to product launch to assess its performance accurately. Want to know how Userpilot can help you track and analyze user behavior in-app?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

DECEMBER 11, 2022

Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Userpilot provides the tools required to turn your product into a powerful marketing tool. Book a demo today to learn how! What is B2B Product Marketing?

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

DECEMBER 9, 2021

It helps the customer understand your product and how it can satisfy their needs. It allows businesses to attract ideal and loyal customers, gives them a competitive advantage, supports product launches, and drives the work of marketing teas. Better positioning can give you a stronger product launch.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

JULY 10, 2024

Highlight your product’s unique value and benefits in marketing campaigns using various tactics, like content marketing and product launches. Continuously improve your product marketing by gathering feedback , conducting A/B testing , and refining strategies based on results. Booking a meeting with Calendly.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

AUGUST 30, 2024

Looking into tools for customer onboarding coordinators? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action! Track and measure success : Define key onboarding metrics , such as time to value , product adoption rate, and customer satisfaction.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 19, 2024

TL;DR This is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. A head of product defines product strategy , sets the product vision, and ensures the successful execution of product initiatives. Book a demo today!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Looking into tools for customer onboarding coordinators? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action! Track and measure success : Define key onboarding metrics , such as time to value , product adoption rate, and customer satisfaction.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Data Visualization Analytic Tools 52