Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. We covered everything from features to pricing, along with insights from real users. The tool is especially valuable for organizations that already use WalkMe for web-based platforms and want to extend the same level of automation to their mobile users. .

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

Userpilot

MARCH 4, 2025

Features to look for in real user monitoring tools Now, there are two different categories of user monitoring tools, some more geared towards developers and some more suitable for non-technical teams, so obviously theyll also offer a different set of features for each use case. Contact us or book a demo to check it out.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Why Framing Customer Insights Improves Decision Making Storytelling with data builds clarity and empathy. Product managers focus on user friction and patterns.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Users get access to help just when they need it. Like Userpilot, it even offers real-time, event-based content triggering.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Planet

FEBRUARY 5, 2025

Yet, conversion woes werent just about technical glitches. The delicate balance of engaging users long enough to spark interest and loyalty was skewed towards the former. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

UX Planet

NOVEMBER 4, 2024

Whole books have been written about this topic — some of which are listed in my sources. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. The terms ‘usability testing’ and ‘user testing’ are often used interchangeably.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

MAY 30, 2025

The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. This isn’t inconsistent user behavior but intelligent task optimization. High session times masking frustration and task failure and impacting user satisfaction. Create team-specific views.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. Product Fruits reviews Product Fruits enjoys a 4.7-star

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. Its when a user is so frustrated that they actually take the time to file a complaint.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 28, 2024

OpenReplay – Suitable for developers, engineers, and technical product managers – Free (self-hosted); cloud plans start at $5.95/month. Best session replay software with detailed reviews Ready to delve into the details? Main Features Track user behavior, analyze events, and measure product performance.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. Such feedback is crucial for driving higher engagement and retaining users. Analyze results to confirm hypotheses, then roll out the winner to all customers.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

MARCH 30, 2025

Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. As a result, this makes Pendo harder to use for non-technical product managers. These surveys help track user loyalty by asking, How likely are you to recommend this product?

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. The solution?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

eG Innovations

MAY 22, 2025

Different services can use technologies best suited to their specific needs. Technology Diversity Microservices allow developers to use different programming languages, databases, and tools for each service based on what best suits the needs of that particular function. Making updates without impacting the entire application.

Reporting Tools 52

Reporting Tools Agile Data Visualization Technical Review 52

Userpilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. This pattern captures user sentiments or specific issues they want to address. Custom feedback surveys.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Userpilot

JUNE 12, 2025

A majority of customers also considered Userpilot for improving visibility into user behavior. But with Userpilot’s intuitive flow builder, hospital and healthcare companies have been able to create sequences without burdening their technical teams, providing a more positive new member experience. Book a Userpilot demo today!

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Intercom, Inc.

JANUARY 2, 2019

Bots had failed to deliver good customer experiences, were painful to setup, and hadn’t been able to truly drive real results across an entire customer journey. Most are focused on solving on a small task, like, booking a meeting. One Messenger to power all customer communications.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Intercom, Inc.

APRIL 6, 2020

So far they’ve provided over 882 days of bookings to NHS or emergency service staff & volunteers. Their Quickstart keyless technology means that workers can download a virtual key and start driving without needing to meet car owners. Recent TrustPilot review.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game. Are you not sure what to add to it?

Books 98

Books Analytic Tools Data Visualization Product Research 98

Userpilot

AUGUST 12, 2024

Key insights from Marty Cagan’s book, TRANSFORMED. Marty Cagan’s book, TRANSFORMED , provides strategies and real-world examples for shifting to an agile, innovative product operating model. Prioritization : Prioritizing problems based on a customer-centric vision and insight-driven strategy.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

NOVEMBER 1, 2022

However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Consumer behavior is not a new concept for research.

Research Software 142

Research Software Feedback Software User Testing Travel 142

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. It has significant variations across different segments, including: Industry : EdTech’s high NPS score reflects a strong alignment with user needs and effective engagement strategies.

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. Time to Value Benchmarks 2024.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Book the demo to see how it can help your team conduct RCA! This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. The ICE scoring model.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Book a demo to find out more!

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. We use Customer Effort Score (CES) surveys to collect them.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Product Talk

AUGUST 10, 2016

It’s working so well that I feel compelled to write a book about it. I hope to have the book ready by early 2017 and I’ll be blogging bits and pieces along the way. We would jump from reviewing interview guides one week to discussing experiment results the next. A full answer will require a book. Let’s get on with it.

Research Software 279

Research Software Product Research User Testing Customer Experience 279

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. There are five segments in the technology adoption lifecycle: Innovators; Early adopters; Early majority; Late majority; Laggards; Some strategies to crossing the chasm include: Create a buzz to help attract the right technology enthusiast to your product early.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98