Alchemer Mobile

NOVEMBER 22, 2024

In this digital-first world, understanding your customers’ experiences is more crucial than ever. When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible. In fact, when we asked our customers, “What makes Alchemer special?”,

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Alchemer Mobile

FEBRUARY 26, 2025

This post references out latest e-guide, Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel Feedback Collection . These missing insights are crucial for understanding customer needs and expectations. A Complete view of the customer journey Customers dont interact with organizations and businesses in a linear way.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. billion in 2020.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Innovatemap

NOVEMBER 20, 2024

As tech companies navigate an increasingly AI-driven landscape, the role of differentiated, customer-centric messaging has never been more critical. For product marketers who often work in small teams or as solo practitioners, this summit provides an invaluable opportunity to connect with peers and learn from shared experiences.

Product Marketing 52

Product Marketing Customer Feedback Customer Experience User Testing 52

Business of Software Conference

MAY 27, 2025

What really makes a customer choose you is having a super clear reason why they should pick you over anyone else. This unique reason is your differentiated value. It’s the unique thing you can do for customers that nobody else can. Why is Understanding Your Differentiated Value So Important?

Differentiation 52

Differentiation User Testing B2B Positioning 52

The Product Guy

FEBRUARY 26, 2025

In 2025, customers wont just buy productstheyll choose the ones they trust. With privacy concerns, AI-driven decisions, and increasing competition, trust is becoming the ultimate differentiator for PMs who want to build lasting customer relationships. The biggest threats to customer trust in 2025and how to avoid them.

Differentiation 150

Differentiation Roadmap Technical Review Article 150

Product Talk

MAY 14, 2025

Its a whole other challenge to identify brand-new products to offer. The difficulties you face from going to 0 to 1understanding your customer, identifying what will differentiate your product, building early versions of that product, and actually finding customers to use it? The same is true for API products.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

Lenny Rachitsky

FEBRUARY 25, 2025

At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time. Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Lenny Rachitsky

JULY 13, 2025

Why differentiation is the #1 predictor of startup success (with the 2x2 framework that you can use with your team) 3. What you’ll learn: 1. The step-by-step Foundation Sprint process that compresses three or four months of validation into two days—including templates you can use immediately 2.

User Testing 86

User Testing Startups Product Research Differentiation 86

Modus Create

NOVEMBER 7, 2024

At a time of rapid change fueled by AI, businesses can’t afford to treat security as an afterthought. Prioritize mitigation efforts based on data sensitivity, model complexity, and regulatory requirements. What are the top AI security and compliance concerns?

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

UX Planet

MAY 27, 2025

With our livelihoods increasingly reliant on obtaining the right items at the right time and having a plethora of options to choose from, theres a pressing need for someone to simplify this process forus. Here at Lollypop, we assist brands in creating products that streamline and personalize e-commerce experiences for people worldwide.

Data Visualization 100

Data Visualization UX Analytic Tools Customer Experience 100

Usersnap

DECEMBER 18, 2024

It keeps users in the loop, builds trust, and makes your teams life so much easier. Lets turn those product updates into something users look forward to. Its not just about listing updatesits about giving users exactly what they need in a way thats clear, engaging, and valuable. Speak your users languageno jargon, no fluff.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

FEBRUARY 24, 2025

Whether youre hiring or job hunting, this roundup is designed to save you time and connect you with the best options available. You should have experience working in a changing environment while designing and implementing new processes. Someone who has a mix of product, project, and people management experience.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

Userpilot

MAY 30, 2025

Ive tried these platforms myself and pulled in real customer feedback so you can make a faster, smarter call. Userpilot: Best product tour tool for user onboarding on web and mobile apps. Chameleon: Best for building custom, native-feeling product tours on web apps. Starts at $279/month for 2,000 tracked users.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Reveal

JUNE 24, 2025

Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. They want to explore live data, uncover insights, and take action in real time. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets.

Embedded Analytics 59

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 59

Product Innovation Educators

DECEMBER 30, 2024

By understanding and applying these concepts, product professionals can enhance their skills, increase their influence within their organizations, and create products that truly resonate with customers. Strategy Strategy plays a crucial role in aligning product development efforts with organizational goals.

User Testing 156

User Testing Research Software Customer Experience Certifications 156

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. ” The responses were revealing.

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. It was a novel idea at the time.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. At the same time, a J.D. Source: J.D.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Sachin Rekhi

JANUARY 11, 2025

Both from his experience as a strategic advisor at the Monitor Company to clients like Procter & Gamble, Lego, and Verizon as well as former business professor at the Rotman School of Management at University of Toronto. Distribution channel - How will you reach your customers? Take, for example, the Bounty paper towel brand.

User Testing 78

User Testing Systems Review Customer Experience Research Software 78

UX Planet

JUNE 23, 2025

Designing user interfaces is no easy task. Even if you don’t have much experience with UI design, you can probably tell that the original design just doesn’t feel “right”. Deciding on the ideal spacing between interface elements can be a frustrating and time consuming task. The first example is the original design.

Vision 93

Vision Differentiation Article Books 93

TechEmpower - Product Management

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Reveal

JUNE 27, 2025

Your roadmap is packed with features designed to meet rising customer expectations. It’s often still stuck in a silo, delivered through disconnected tools, legacy portals, or time-consuming handoffs. It slows down decision-making, breaks user flow, and limits how much value customers get from your product.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan lives in Manhattan and in his spare time likes to play soccer. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss).

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. And lately, they’ve been quite busy with our brand refresh project. In this episode of Inside Intercom, we chat with some of the team behind the brand: Scott Smith , Creative Director.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

Product Innovation Educators

APRIL 1, 2024

How product managers can design their customer experience journey We all want to create products that customers find valuable and even delightful. How can using the customer experience journey help you make better products? Today the customer experience journey is more important than it ever has been.

Customer Experience 250

Customer Experience User Friction User Testing Automotive 250

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. As product professionals, we need to help position our products in ways that make sense for customers and the organization. We have to tell the product and brand story effectively. 2:14] What is brand storytelling?

Branding 256

Branding Data Visualization Magazine Customer Feedback 256

Intercom, Inc.

DECEMBER 2, 2019

For online businesses, our customers can come from any part of the world and at any time. How do you ensure a great customer experience globally without adding a ton of headcount? Benefits of multilingual customer support. SaaS customers are more loyal to products that provide native language support.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates. Very excited.

Customer Experience 223

Customer Experience User Testing Development Team Review Books 223

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Intercom, Inc.

JULY 28, 2020

No one ever starts a business intending to provide a poor customer experience. Either stay personal with customers or get efficient. Staying personal meant offering expensive services that aren’t scalable like 1:1 phone calls or 24/7 real-time chat. Customers now expect both. It’s a must have, a matter of survival.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209