Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Reveal

DECEMBER 30, 2024

Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). Visualization: Presenting data through intuitive charts, dashboards, or reports. How is this possible?

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Centercode

JUNE 11, 2025

When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. reported crashes after selecting a payment option. Use simple, direct language without jargon.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

UX Planet

JUNE 1, 2025

This resource allocation reflects a fundamental truth: understanding and optimizing the current user experience often yields more substantial results than the constant introduction of new, unvalidated features. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. By providing rich, curated content, businesses enhance customer satisfaction and enable customers to feel more in control of their journeys.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. And if your users find it difficult to use, they might simply give up in frustration.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 9, 2025

In action, customer research in SaaS could look something like examining support tickets to uncover recurring issues or feature requests , like consistent asks for better reporting features. Does customer research help build better products? For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MAY 17, 2025

App discovery: Duolingo and Calm This stage aims to get on your prospective customers radar often enough that they tap on your store listing or look for your app. The brand posts TikToks and funny memes frequently, a cadence that lands regular press hits and keeps the mascot trending. Example of Streaks showing a progress report.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

JUNE 29, 2025

During this phase, I track metrics like task completion rate, error rate, and user satisfaction score. This method quickly reveals whether key elements, like calls to action or branding, are immediately clear. Session recordings : I rely on session recordings to capture user interactions over time.

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

Userpilot

JULY 14, 2025

Surveys: In-app surveys pop up after users complete specific actions. The timing matters: I've found out that customer satisfaction surveys , such as CSAT, CES, or NPS , work best right after users complete a key workflow when they're feeling successful. Funnel reports in Userpilot. The results came fast.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. Monitor real-time user engagement.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Usersnap

DECEMBER 20, 2024

Include a link for easy access, encouraging users to share their thoughts or report any issues. Bug Fixes Template Example Listing bug fixes is a simple way to build trust and show users youre serious about reliability. By acting on customer feedback , you can ensure that reported issues are addressed quickly and transparently.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond?

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. This indicates significant interest in the sector.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

AB Tasty

JUNE 17, 2025

E-commerce has completely changed the way shoppers interact with their favorite brands. From the continued rise of mobile commerce to virtual-reality try-on tools and AI customer service, some consumer trends have proven to be evergreen while others fall out of fashion in a season. Based on feedback from 4,000 consumers across the U.S.,

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Reveal

JUNE 27, 2025

It blends into your app, scales with your architecture, and reflects your brand without adding overhead. Key Takeaways Legacy BI tools weren’t built for modern, in-product experiences —they live outside the workflow, creating friction, slowing decisions, and limiting user engagement. Why Legacy BI Fails Inside Modern Products?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 8, 2025

Here are 3 methods that help you collect data and bring that conversation to life: Use mobile surveys to gather customer feedback Mobile surveys are a quick way to measure customer satisfaction, gather real-time feedback, and boost engagement. How to collect customer feedback on mobile apps with Userpilot?

Customer Feedback 76

Customer Feedback User Testing Feedback Software Customer Experience 76

Alchemer Mobile

JUNE 27, 2025

Whether you’re measuring customer satisfaction, checking in with employees, or researching new markets, knowing how and when to use surveys can make all the difference. Think customer satisfaction scores, employee engagement levels, or demographic profiles. So, which software is best for surveys?

Analytic Tools 113

Analytic Tools Feedback Software Research Software Product Research 113

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. Measures and improves customer loyalty.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Alchemer Mobile

OCTOBER 19, 2023

By combining questions and reports from different surveys, you can view feedback across touch points, timeframes, and audience segments within a single report view. Alchemer Survey has always made it easy to create customizable reports to analyze and share results. Learn more by viewing our help documentation.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Reveal

OCTOBER 25, 2023

Reveal Embedded Analytics The critical role of customer satisfaction in today’s hyper-competitive, data-centric world is unequivocal. It’s not merely an indicator of customer loyalty; it’s an indicator of your business’s trajectory. But in the customer satisfaction area specifically, it does wonders.

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Satisfaction 103

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Here are the features you can use to boost customer loyalty.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Alchemer Mobile

NOVEMBER 1, 2024

They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. To increase response rates, data accuracy, and user satisfaction, make sure not to interrupt your users at inconvenient or bothersome moments.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Alchemer Mobile

DECEMBER 21, 2022

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. But the magic happens when you track these data points over time.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. According to our benchmark report that pulled data from 229 B2B SaaS companies, the average NPS is 35.7,

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Alchemer Mobile

OCTOBER 13, 2020

Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. Yet at the end of the day, many brands know little about their customers on an individual, human level. How can you prevent them from ditching your brand for a compelling alternative?

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Ease of use (66%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Alchemer Mobile

MAY 31, 2022

When you invest time and energy into understanding your customers on an emotional and individual level, you gain a competitive advantage that is unique to your business and marketplace. And consumers want to hear from the brands they use— 51% expect companies to ask them for feedback directly. . Customer Satisfaction (CSAT).

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Alchemer Mobile

SEPTEMBER 10, 2021

Brands also expanded the number of people they prompted to answer surveys to 25% of their consumers. Customer research: You’d like to better understand the demographic of customers who continue to use your app 20, 30, or even 40+ times. The more consumers you hear from, the more holistic your feedback will be.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Userpilot

JULY 22, 2024

TL;DR Negative word of mouth is the spreading of unfavorable or critical information about a product, service, brand, or company through informal communication channels, such as personal conversations or online platforms. Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105