UX Planet

FEBRUARY 5, 2025

Transforming Rumi Cosmetiques: A Success Story in eCommerce Conversion and User Experience In the bustling, competitive world of eCommerce, standing out is crucial, but converting those eye-catching moments into actual sales is the real magic. Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

MARCH 17, 2025

In this post, Ill explain which interactive user guide software is the best fit for your company and needs. What are interactive user guides? An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product. But dont worry: I’m coming to help!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. By providing rich, curated content, businesses enhance customer satisfaction and enable customers to feel more in control of their journeys.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Usersnap

NOVEMBER 18, 2024

It features customizable widgets and a user-friendly dashboard, making it easy for teams to create, manage, and share changelogs. Headway also supports scheduled publishing, custom branding, and integration with platforms like Slack , ensuring users receive timely and relevant updates to enhance engagement.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

UX Planet

NOVEMBER 4, 2024

And if your users find it difficult to use, they might simply give up in frustration. Poor customer satisfaction   — if users are struggling with usability issues, negative feedback and complaints will increase (which requires resources to manage). That could result in legal consequences and even fines.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Usersnap

DECEMBER 20, 2024

They serve as a way for development teams to tell end-users whats new, whats now fixed, and what they can look forward to using for the first time. Each term refers to documentation detailing software changes, helping users stay informed about whats new and improved. What is another word for release notes?

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. CSS selection for hints can be tricky sometimes.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Gainsight

APRIL 11, 2025

Personal brand-building opportunities. Offer your super users speaking opportunities, badges to share on LinkedIn, etc. Foster Relationships and Peer-to-Peer Engagement Communities are fertile ground for cultivating even more super users who can act as advocates and champions for your business.

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

Userpilot

JUNE 30, 2025

So you can build successful onboarding experiences that we know will increase user activation. 6 Ways to use videos in the customer onboarding process Here are our best practices on how to use customer onboarding videos to improve user satisfaction. Embed a video in modals with Userpilot.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. IDC estimates the banking industry will invest about $31.3

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Reveal

JUNE 27, 2025

Users are forced to leave your software to access insights, adding friction when insights should be immediate. It blends into your app, scales with your architecture, and reflects your brand without adding overhead. Instead, they match your product’s branding, layout, and interaction model.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Alchemer Mobile

JUNE 17, 2025

Alchemer empowers customer-obsessed teams to move from asking to action with software that scales from a one-time survey to sophisticated feedback programs. The platform is used by companies worldwide to collect customer feedback, run employee engagement studies, conduct market research, measure brand sentiment, and more.

Naming 100

Naming Feedback Software Research Software User Testing 100

Alchemer Mobile

JUNE 27, 2025

Surveys are one of the most effective tools for collecting structured and unstructured feedback—and the right survey software makes it easier than ever to do so at scale. Think customer satisfaction scores, employee engagement levels, or demographic profiles. How does survey software work?

Analytic Tools 113

Analytic Tools Feedback Software Research Software Product Research 113

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Here’s all you must know.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. In this article, we cover: Why you need to measure customer satisfaction. The key metrics involved in customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools User Testing 98

Alchemer Mobile

NOVEMBER 1, 2024

Across every industry, apps are clearly an essential channel for customer engagement. They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. Consider timing for in-app surveys. Properly timing your mobile app survey is key.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

MARCH 27, 2023

Net Promoter Score (NPS) is one of the most popular and effective ways to measure customer satisfaction and loyalty in a SaaS business. In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment. Customize your survey to match your brand.

Feedback Software 98

Feedback Software Customer Satisfaction User Testing Customer Feedback 98

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

The Product Coalition

JANUARY 18, 2022

If you are looking for something more on Live Chat software, then this post is for you! Yes, Live chat software! The key that boosts your sales, marketing and customer support. In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. before diving in depth. Free vs. Paid ?—?It’s

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Intercom, Inc.

MARCH 21, 2018

For decades software was sold using feature-based marketing: start with what the company wants to sell, and then tell people why they need it. Take our conversation ratings feature, which is our way for businesses to measure and understand customer satisfaction. People don’t buy what you do, they buy why you do it. Simon Sinek.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223

Userpilot

JUNE 5, 2024

This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. These tools include product growth platforms , CRMs, customer support software, feedback tools , analytics solutions, and automation tools. Why invest in customer retention management software?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Mind the Product

AUGUST 1, 2019

The more features, the more complicated, and the more users crave a simpler experience. In today’s hypercompetitive software markets, a lot of companies are hardwired to believe bigger is better—more features mean increased functionality and therefore happier customers. Messenger apps are a classic case of feature bloat.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. HubSpot – best customer relationship management software.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

AUGUST 14, 2024

. – Improving satisfaction among existing customers by adding in-app communication. Customer segmentation software recommendations: 1. Userpilot to build personalized user experiences and track segment performance. Increase customer loyalty by catering to your users’ needs.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Let’s dig in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Intercom, Inc.

JUNE 19, 2018

Instead of waiting for customers to ask for help, Enjoy preempts that with at-home support. 54% of consumers will try a new brand for a better service experience. With customer support experiences like this available, consumers are coming to expect more proactive support. The rise of messaging.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Or is analyzing customer feedback more important to you?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Alchemer Mobile

FEBRUARY 2, 2021

For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. Next, it’s time to integrate any analytics tools and other software that can help measure and grow your previously identified success metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264