Userpilot

MAY 27, 2025

It’s what you do with the behavior data your app collects. And by behavior data, I dont mean installs (thats the easy part). I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. What separates a good app from a great one? What is mobile app tracking?

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Alchemer Mobile

MARCH 22, 2022

Subcategories: Restaurant, Food Services. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Data included: Ratings and reviews. Download the full 2022 Benchmark Report here.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Personal Services. Business Services. Download a complimentary copy of the report now to see how your app performed against the marketplace and to help set new, data-backed engagement goals for 2022. Food and Drink. Healthcare.

Data Visualization 263

Data Visualization User Testing Reporting Tools Customer Feedback 263

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Product Innovation Educators

FEBRUARY 1, 2021

How product managers can use visual storytelling to make their ideas stand out. Using visuals to help communicate information can be very helpful. Visual tools can make information easy to understand and also place it in context. When it comes to visual information, Amy Balliett is a leader.

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. We have to tell the product and brand story effectively. Sarah also speaks on topics for humanizing your brand. 2:14] What is brand storytelling? Brand storytelling educates, entertains, and inspires your audience.

Branding 256

Branding Data Visualization Magazine Customer Feedback 256

Reveal

NOVEMBER 1, 2023

Reveal Embedded Analytics We live in an era where data shapes decisions across industries. While data visualizations have become essential, not all standard visualizations cater to specialized reporting needs. Dive in to discover its unmatched benefits and how you can craft unique reports effortlessly.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools Reporting Tools 98

Alchemer Mobile

FEBRUARY 26, 2025

Organizations that rely on a single-channel feedback approach may overlook valuable insights. These missing insights are crucial for understanding customer needs and expectations. Omnichannel feedback allows businesses to capture insights from every touchpoint, creating a 360-degree view of the customer journey.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Alchemer Mobile

FEBRUARY 21, 2025

You can download the free, comprehensive e-guide, here. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. Use these questions liberally to uncover richer insights.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Why is your app rating decreasing?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Roman Pichler

JANUARY 20, 2025

Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Are the right tools applied? Next, collect the relevant data. Are they properly empowered and adequately qualified? If so, what are they?

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Brands in the Utilities industry faced various hurdles throughout 2021. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Indicative

OCTOBER 8, 2020

Gaming data is one of the most valuable sources of information out there. . gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. You need an analytics solution and data strategy that can help make that information useful. . What Is Gaming Analytics?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Reveal

DECEMBER 2, 2022

Reveal Embedded Analytics. Integrating an embedded analytics solution into your software comes with tremendous opportunities to expand your business and drive new revenue streams. Why Is Data Analytics in SaaS Platforms Important? 4 Ways to Monetize Your Data Analytics Offering. Low-code/no-code tools.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Experience 98

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights. More powerful Inbox.

Data Visualization 250

Data Visualization Reporting Tools Customer Experience Customer Feedback 250

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. This month, we have passed the three million download mark for the show. That just blows my mind.

Download 216

Download Feedback Software Data Visualization Customer Experience 216

Intercom, Inc.

APRIL 16, 2018

The nature of marketing at a software company is that it’s easy to have a highly data-driven view of everything you do, and overlook hard to measure things like building a brand. Brand is the emotional connection you establish with your customers and those whom you would like to become customers. Your brand is not your logo.

Branding 224

Branding Data Visualization Advertising Customer Experience 224

Userpilot

APRIL 30, 2025

With Userpilots mobile solution , you can personalize in-app flows, trigger context-aware push notifications, and capture real-time insights: all without writing a single line of code. To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

MARCH 30, 2025

Overview: Mobile app analytics metrics Below is a quick summary of the mobile metrics every PM should be tracking. 6 Acquisition App downloads Track initial user acquisition and measure marketing campaign effectiveness. 6 Acquisition App downloads Track initial user acquisition and measure marketing campaign effectiveness.

Analytic Tools 95

Analytic Tools Onboarding KPIs Research Software Data Visualization 95

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Consumers in each subcategory have vastly different motivations and usage patterns, which we see represented in the data. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Travel 261

Travel User Testing Research Software Feedback Software 261

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Download The Ultimate Modern Support Tech Stack guide. Let’s dive in.

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. The answer lies in offering what others dontfeatures that make life easier and smarter, like real-time financial insights, savings alerts that actually help and seamless integration with the digital tools people already use.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Reveal

OCTOBER 25, 2023

Reveal Embedded Analytics The critical role of customer satisfaction in today’s hyper-competitive, data-centric world is unequivocal. This is where embedded analytics’ power shines as a pivotal tool in enhancing customer satisfaction and driving business momentum. The result?

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Satisfaction 103

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Download the guide today ! How companies use VoC data . DOWNLOAD THE GUIDE TO ACCESS VOC TEMPLATES AND LEARN HOW TO CREATE YOUR OWN VOC PROGRAM. What you’ll learn.

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.) and Health Insurance.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. In response, consumers interacted more with brands through their apps. On average, most brands only hear from less than 1% of their customers surveyed. Download your copy here.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

APRIL 20, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here. Interaction and response rates.

User Testing 243

User Testing Feedback Software Customer Experience Customer Feedback 243

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Rather than a benchmark comparison, below is a short summary of the six subcategories included in our data: News, Telco, Technology, Games, Sports, and Music. Data included: Ratings and reviews. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. Put simply, app downloads are great but insufficient. How do app users interact with it from the moment they download it and beyond? Userpilot ‘s mobile app performance dashboard.

Analytic Tools 64

Analytic Tools Feedback Software Download Onboarding KPIs 64

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Traditional business intelligence and analytics solutions are made for data analysts and technical users. But in today’s fast-paced business environment, all users, regardless of skills and department need quick and easy access to data and the ability to work with it on their own.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools User Testing 98