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Retailers. Don’t just collect feedback. Act on it!

Alchemer Mobile

In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Heres how to take insights from customer feedback and turn them into results.

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How retail brands turn disconnected feedback into action

Alchemer Mobile

Walk into any store, scroll through an app, or browse a brand’s Instagram, and you’ll find retailers eager to collect feedback and learn how they’re doing. But here’s the challenge: while brands have gone omnichannel, their feedback strategies often haven’t. The solution starts with choosing the right technology.

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Customer satisfaction surveys: Everything you need to know 

Alchemer Mobile

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. They are also inclined to recommend the brand to others.

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5 steps to transform feedback into action with AI-powered CX

Alchemer Mobile

You can download the free, comprehensive e-guide, here. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. What is the impact of negative feedback on customer lifetime value (LTV)? Why are we seeing increased churn this quarter?

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Consumers want to be heard – how omnichannel feedback helps you tune in

Alchemer Mobile

This post references out latest e-guide, Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel Feedback Collection . Organizations that rely on a single-channel feedback approach may overlook valuable insights. That is where omnichannel feedback comes in. You can read the full (and free) e-guide, here !

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From Downloads to Loyalty: How to Create a Winning Mobile App Engagement Strategy

Userpilot

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Put simply, app downloads are great but insufficient.

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Mobile App Tracking: How to Analyze User Behavior In-App

Userpilot

What separates a good app from a great one? It’s what you do with the behavior data your app collects. I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. All questions you can only answer with: Mobile app tracking. What is mobile app tracking?