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New ebook: Design thinking for product teams

UserTesting

Download your free version of our ebook, Design thinking for product teams. We’ve entered the Experience Economy —where everything customers interact with compounds to form a lasting impression of a brand, good or bad.

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[Ebook] The Building Blocks of Customer Success

TSIA

I’ve written this ebook to help technology companies of all types get an overall view of what customer success means, how its performed, and how to tell when you’re doing it right. Whether you’re brand new to the concept or just need a refresher, this ebook can be your reference to all things customer success.

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Design Monthly Vol. 8

UX Planet

It also does not mean you can’t draw ideas and inspiration for your project by reading articles, brand stories, or tweets. ? Steve Jobs Archive — Ebook If you don’t know this lovely book website by now, where have you been? I highly recommend brand designers read pretty much all of his books (especially ‘The Brand Gap’).

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Optimal Product Process™ 3.0 Phase Four: Qualify

280 Group

Download the entire Optimal Product Process Ebook 3.0: This omission can cause a major catastrophe for the product and/or company if the quality level should prove to be subpar for their brand image. Download The Optimal Product Process EBook 3.0. This post describes the fourth phase in the Optimal Product Process: Qualify.

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Are You Tracking The Right Product KPIs?

In this eBook, we share the top 10 KPIs every product pro should know. Some of them might already be familiar to you, but others will be brand new. We’ve all got loads of data at our fingertips. Which metrics are the most valuable to keep an eye on?

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Optimal Product Process™ 3.0 Phase Three: Develop

280 Group

Download the entire Optimal Product Process Ebook 3.0: If your product isn’t good enough, you may cause irreparable harm to your product and brand reputation. Download The Optimal Product Process EBook 3.0. This post describes the third phase in the Optimal Product Process: Develop. CLICK HERE. Overview of the Plan Phase.

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How to Wow a Customer and Win Their Loyalty [With Examples]

Userpilot

TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. First of all, it strengthens the relationship between your brand and its customers. Users are fast to form opinions on brands and slow to change them.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

This is your chance to create unprecedented brand awareness, bring in the best leads sales has ever seen, and play an instrumental role in generating new and existing business revenue. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy.

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4 Steps to Developing Your Customer Care Strategy

That’s why brands today need to design a modern customer care strategy that not only addresses their customer’s needs, but also removes effort and frustration. This eBook outlines 4 steps that address the major points you need to consider when building a customer care roadmap.