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How to Build a Beta Test Support Plan (+ SLA Tips and Checklist)

Centercode

Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New? AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x.

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How to Present Customer Insights to Product Managers, Engineers, and Executives

Centercode

Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New? AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x.

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Testers Aren’t QA: Setting Internal Expectations for Beta Testing

Centercode

Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New? AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x.

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5 User Pitfalls to Avoid

The Product Guy

A software product could overemphasize a feature that its own team just wanted to build. However, the pressure to jump from customer research straight into a solution can lead you down the wrong path. User research can show you whether solving a problem using technology is worth pursuing. You may buy this ebook at [link].

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4 Steps to Developing Your Customer Care Strategy

Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Effort, Interactions found that customers simply aren’t willing to spend a lot of time getting their issues resolved.

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A Designer’s Perspective on Working with Product Managers

The Product Guy

You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level. Designers can help product people a lot.

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Four ways the healthcare industry is transforming digital experiences during COVID-19

Userzoom

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.