Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. In this round-up, I cover 21 of the best product feedback software solutions. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. This article will help reduce such churn by refining your product management and UX analysis approach. UX analytics tools worth considering. What is UX analytics?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

MAY 27, 2025

What separates a good app from a great one? It’s what you do with the behavior data your app collects. All questions you can only answer with: Mobile app tracking. All questions you can only answer with: Mobile app tracking. What is mobile app tracking? Track mobile app engagement metrics with Userpilot.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Sequent Learning

OCTOBER 29, 2024

Strategic Product Management: Sunset Decisions, Platform Benefits, and Team Structures Introduction Strategic decisions around product lifecycle management, platform integration, and team structures are critical for product managers in established tech companies.

Feedback Software 52

Feedback Software Weak Development Team Technical Review User Testing 52

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. Rather than throwing in one product tour for all users, you can create several, tailored to specific JTBDs your user personas might have. …and tailored in-app tutorials to introduce core features.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. The smartphone app has become the front line of financial competition. Any banking app that feels generic, uninspired or offers little real value is already lagging behind. But trust isnt earned by just having a mobile-friendly app.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. When managing product updates for Usersnap, I faced some familiar challenges: updates scattered across emails made it tough to track changes, leading to low open rates and click-through rates.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Lenny Rachitsky

NOVEMBER 19, 2024

In spite of what you may hear, we will still need (great) managers in the future—to scale (well-functioning) teams, to mentor and coach individuals, and to think beyond the day-to-day. These tactics and tools are practical and actionable, and you can start experimenting with them today, even if you’re not managing.

User Testing 130

User Testing Customer Feedback Feedback Software Reporting Tools 130

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Arkenea

FEBRUARY 23, 2025

But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? And, how do you also tell the difference between what feedback to incorporate?

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Userpilot

JULY 12, 2025

Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities. You have the goals, now get the tool that makes it easy. Basic analytics (e.g.,

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Userpilot

JULY 14, 2025

Or they never install the mobile app and miss half the product experience. " The solution isn't more tools: it's one omnichannel customer engagement platform that connects every user interaction and related analytics. Your user signs up on the web but ignores the onboarding flow and never returns.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 30, 2025

If youve ever tried evaluating product tour tools, you know the surface-level comparisons dont tell you much. Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Centercode

JUNE 24, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 12, 2025

Email sequences and support docs We have some basic in-app checklists We don’t have a formal process How do you announce new features to drive adoption? Mainly through email newsletters In-app, but it’s one-size-fits-all We struggle to announce features effectively How do you identify why trial users don’t convert?

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Userpilot

MAY 28, 2025

You finally launched your mobile app. While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. 80% of users abandon apps within the first three days.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

BrainMates

OCTOBER 20, 2024

By ADRIENNE TAN Be 'Better' Creating new products has become remarkably easy in today’s technology-driven landscape, leading to a market saturated with entrants. This is where effective product management plays a crucial role. Is there a particular brand that stands out in delivering a superior experience?

Differentiation 40

Differentiation Feedback Software Customer Feedback Airlines 40

UX Planet

DECEMBER 6, 2024

Hi friends, Ive put together a list of 12 must-reads on Silicon Valleys hottest product-related topics.This selection covers product management, growth, operations, strategy, technology, innovation, branding, and design, and Im sure itll be helpful toyou! Its perfect for deepening your strategic perspective.

Books 66

Books Feedback Software Customer Feedback Advertising 66

Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

JUNE 30, 2025

Video onboarding can be the solution you need when text-only tutorials are driving your users away. But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. Pro tip: Add a team member’s face in the welcome video to humanize your brand and encourage trust.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

DECEMBER 31, 2024

Youre constantly juggling tickets, FAQs, and feedback, all while trying to provide a frictionless experience. Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. moment faster.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Lenny Rachitsky

JUNE 10, 2025

I love Colin’s stuff because it’s always rooted in the real-life problems that product builders actually run into with AI tools—and he articulates the solutions so simply and practically. How do you successfully adopt these tools as a team, instead of a lot of individuals working in silos?

Customer Experience 90

Customer Experience Feedback Software Product Research User Testing 90

Usersnap

DECEMBER 20, 2024

Clear, user-focused notes keep users up-to-date on bug fixes, enhancements, and features while fostering a sense of partnership and ownership in your products journey. Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap. Think: Tired of waiting?

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. As product managers and onboarding specialists, you’re juggling a million priorities: feature adoption, activation milestones, reducing churn… And crafting the perfect email sequence that guides users to success? Don’t just guess!

Onboarding KPIs 52

Onboarding KPIs Research Software Feedback Software User Testing 52

airfocus

JUNE 25, 2025

For senior product leaders and their teams, the message is clear: Embrace the disruption. eBook Leveraging Product Strategy Read now Emma-Lily Pendleton Senior Content Manager @ airfocus Emma-Lily is a senior content manager at airfocus bringing stories to life – driving brand growth, leads, and sales with words, and pixels.

Feedback Software 52

Feedback Software Research Software Data Visualization User Testing 52

BrainMates

MAY 26, 2025

Tips for Managing the Product Lifecycle (Part 1) By Jana Paulech Product lifecycle management is arguably the most underutilised tool in the product management toolkit. In part 1 we give an overview of the lifecycle and how to identify where your product is with a product value metric.

User Testing 40

User Testing Customer Feedback Management Management 40

Userpilot

JUNE 29, 2025

Throughout my career as a product manager, I’ve seen too many promising mobile apps fail; oftentimes not because they lacked great features, but because the user experience fell short. What can you evaluate in a mobile app usability testing session? Accessibility: Can people with disabilities use the app effectively?

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

Userpilot

DECEMBER 30, 2024

While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

UX Planet

JUNE 9, 2025

Netflix preaches radical candor, so we start handing out unfiltered “feedback” and end up hurting everyone’s feelings. You don’t have their money, their brand, their scale, or their infinite runway for mistakes. And success doesn’t prove a system works. Still, we keep falling for it. Let’s just do what the big guys do.”

User Testing 86

User Testing Customer Feedback Startups Agile 86

UX Planet

JUNE 13, 2025

The results may be slightly less consistent, but that’s a trade-off better addressed by hiring specialists in design systems. So, what can a newly liberated product design generalist do with all that reclaimed time? New product launches can offer similar opportunities to product designers, including generalists.

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

Userpilot

JUNE 30, 2025

You’ve built a great product, but users keep dropping off before they see its value? At times, even a great in-app onboarding flow isn’t enough. You’ll also learn how to build your full sequence using user onboarding software like Userpilot, so you can turn more signups into engaged, paying customers. I’ve been there.

Onboarding KPIs 72

Onboarding KPIs User Testing Customer Experience Customer Feedback 72