Remove Branding Remove Inbound Remove Presentation
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Announcing new next-generation bot capabilities to uplevel your automated support

Intercom, Inc.

At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations. Custom Actions lets you make API calls that can present information in bots (e.g. customers updating contact details).

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How customer service chatbots are redefining support with AI

Intercom, Inc.

You’re unable to have your support team present 24/7. If an AI chatbot is present and patiently waiting, why not use it? Finally, customer service chatbots can help you establish a consistent, on-brand experience for your customers. Now, 1 in 5 of all our inbound conversations are resolved by the bot!”

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2021 Engagement Benchmarks for Media Apps

Alchemer Mobile

Their survey response rate was 11%, slightly lower than the macro average of 16%—but when surveys were presented with a Note, response rate went up to 71% (macro average 60%). They also had a high inbound message response rate of 77% compared to the macro average of 72%. But while few in number, their surveys were successful.

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13 Brand Activation Examples From Famous Brands to Inspire You

Userpilot

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105
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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

There aren’t any tricks here: focus on writing good content, present it tastefully, and engage with your readers afterwards. Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with. Writing two, three, or ten is hard.

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8 Customer-Led Marketing Examples to Inspire Your Strategy

Userpilot

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. HubSpot gives a platform to its customers at Inbound conference. HubSpot’s INBOUND. Then keep reading! Userpilot shares social proof to drive customer-led growth.

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Product thinking: behind our new Messenger home screen

Intercom, Inc.

Now customers can add their company logo, customize the greeting and add secondary colors to better match their brand. What’s more, if you disable inbound conversations on the Messenger, and the user has no previous ones, the conversations app won’t appear at all. These are iterative improvements to visual customization.