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In this edition of Productside Stories , we dig into Brians 30-year legacy of building, integrating, and supercharging product portfolios across healthcare, software, media, and government. The pivot to customer list acquisition worked out eventually, but only because they discovered the real story during diligence, not after.
Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Plus, the ability to create custom NPS dashboards allow you to analyze the results easily without writing a line of code.
The productmanager’s path to influence Watch on YouTube TLDR In my recent conversation with Francesca Cortesi, CPO, we explored why the popular phrase “CEO of the product” can be misleading for productmanagers.
Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. This article will help reduce such churn by refining your productmanagement and UX analysis approach. Whereas data analysts will be more inclined toward UX analytics software.
Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases.
Its one thing to iterate on an existing product. Its a whole other challenge to identify brand-new products to offer. The same is true for API products. Well hear from Chi Phan , the senior productmanager who was brought in to oversee this process. Its more common for developers to decide what to build.
Hence for many of us designer-generalists, it was time to leave print and advertising to the graphic design specialists and move on to younger, less explored fields of web and digital product design, where we could once again feel like pioneers. Fast-forward to the present day, and the story seems to be repeating itself.
There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. All productmanagers want to delight and engage their customers.
Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. Customization options: Can you tailor the platform to match your brand identity and specific needs? But how do you track and strengthen these connections?
Blog Ebooks &Â Guides Events & Webinars Case Studies Podcast Community Sign in Get started for free Test Closure How to Present Customer Insights to ProductManagers, Engineers, and Executives Posted on June 11, 2025 Austin Meyer You ran a solid test. Productmanagers focus on user friction and patterns.
If you’re a ProductManager or a CTO, you may already know how challenging it can be to select the right tools to build these dashboards. For productmanagers and CTOs, the complexity of integrating analytics into a dashboard can escalate into a bottleneck situation in the same way.
If youve ever tried evaluating product tour tools, you know the surface-level comparisons dont tell you much. Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views.
That would be a game-changer I’m interested in learning more You’re ready for a product-led approach. See how Userpilot helps you build targeted in-app experiences that drive activation, adoption, and conversions—no code required. Stop relying on outreach alone.
When interviewing at Discord, you might run into mention of Wumpus, a fun character and mascot of the Discord brand. Discord ProductManager Interview Guide Discord Interview Process At Discord , interviews usually include three stages, with five screens within the last stage. Coding Build a TCP chat server.
But beta testing can also help you decrease support costs, which can [â¦] The best brands in the world partner with Centercode to perfect their products Delta Testing New to Delta? Schedule a demo to talk with an expert.
Keep it engaging : Use tools like Usersnap to create visually rich, consistent, and user-friendly Marcin’ Insights: The truth is, as ProductManagers, we’re often way more excited about our new feature than our users are. For example, Previously, users had difficulty finding files due to search limitations.
Examples: Are you validating a brand-new user experience? Are you evaluating product readiness for launch? Agree on How Feedback Will Be Reviewed Decide in advance how feedback will be collected, categorized, and acted on. Schedule a demo to talk with an expert. Here are four ways to make that happen.
For example, a CRM tool might showcase different features based on user roles: Productmanagers see flows highlighting roadmapping and planning tools Customer success managers receive guidance on client communication features User segmentation in Userpilot. Help content and resource centers. Surveys and feedback mechanisms.
JPMorgan Chase is the unified company of its two brands: Chase, a consumer and commercial banking brand, and J.P.Morgan, an investment brand for corporations and governments. " The recruiter will also review logistical information about the interview process and the role. Behavioral Tell me about yourself.
While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. Modals in Chameleon.
Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands? Accounting Beyond reviewing transactions, what accounting support do you need? A ProductManager? Do you have the internal staff to manage changes?
You’ll also learn how to build your full sequence using user onboarding software like Userpilot, so you can turn more signups into engaged, paying customers. For new users, they help reinforce that the product is improving and worth investing time in. Re-engagement email: Use it to bring inactive users back into the product experience.
When done right, they don’t just boost company revenue , but also help customers unlock more value and grow with your product. One smart way to learn is by analyzing upsell email examples from successful brands. Social proof: The “Trusted by” section with recognizable brand logos (Microsoft, Ubisoft, Cisco, etc.)
As a productmanager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans. Our no-code features and in-app survey templates help you create feedback surveys in minutes without relying on developers.
Be Clear on What a Software Platform Is. Different people have suggested different definitions for the term software platform. Let me briefly share mine: I view such a platform as a collection of software assets that are used by several products, as the following picture illustrates. Treat the Platform as a Product.
Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed productmanagement lessons and Q&A. Jordan Bergtraum VP ProductManagement, ServiceChannel.
Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed productmanagement lessons and Q&A. Jordan Bergtraum VP ProductManagement, ServiceChannel.
In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. ProductManagement”. We are always looking for more product mentors from all around the world. About The Product Mentor. Jordan Bergtraum VP ProductManagement, ServiceChannel.
A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Say that you are working on a new brand-new product.
In our a recent live stream from one of our mentors of The Product Mentor , Vikas Batra, lead a conversation around “Emotional Intelligence for ProductManagers”. We are always looking for more product mentors from all around the world. About The Product Mentor. Ladislav Bartos ProductManager, Gumtree.com.
If we’ve learned anything in 2020, it’s that flexibility is key to being a strong productmanager – especially when it comes to the mobile experience. For many mobile productmanagers, their biggest goal is to create a realistic product roadmap and hit key milestones on time.
Productmanagers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile productmanagement. Getting Started.
It was on this day in 1931 that the field of productmanagement was born – its birth marked by an internal memorandum written by Neil H. McElroy, manager of Proctor and Gamble’s Promotion department. His new product-centric approach called for dedicated teams, focused around a particular brand, each led by a brand man.
million apps in the world – and this is the number for the iOS software only! When it comes to collaboration software, our choice is especially important. Designing a Slack alternative , the team at Chanty explored numerous apps and took a bold step to make our own list of top mobile collaboration software. There are 1.8
Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Mobile in-app feedback tools & solutions. Apptentive.
2 Use Scrum for Products that Experience Uncertainty and Change Scrum is often seen as the standard way to create digital products, and I have met more than one company where the productmanagers were told to be agile and do Scrum. As I mentioned earlier, Scrum is not a productmanagement framework.
The products they develop will eventually solve some problems and make people’s lives easier, and there is nothing wrong with this approach. However, I want to present a different perspective, Testimonial Driven Development (TDD). It will let you see further into the future, beyond just product outcomes.
Guest Post by: Christopher Davis (Mentee, Session 4, The Product Mentor) [Paired with Mentor, Jonathan Berg]. As a productmanager, you’ll often find yourself with a growing backlog of user stories and product defects that need grooming and scheduling. Extreme impact on brand or reputation. Not time constrained.
To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Delivering customer love starts with listening to your customers.
We had just signed up a travel brand that requires us to do something entirely different from what we’ve experienced with some of our real estate brand. After much deliberation, I was appointed as the productmanager for the new project. After months of nightmares, documentation, reviews and lots of testing.
For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? I find it helpful to distinguish two types of product discovery: timeboxed and continuous discovery.
What’s a cost-effective way to manage and grow a product ? Using software for productmanagement. This article will examine some of the best productmanagementsoftware in the market. Asana is a top project management tool for helping teams organize, track, and manage work efficiently.
So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Why are more people leaving reviews? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. App Ratings and Reviews. Why is sentiment changing?
Mobile productmanagers no longer simply oversee the product backlog or just organize their team’s tasks. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Productmanagers are now being seen as leaders within their organizations rather than independent contributors.
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