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Why customer support is a vital part of brand promise

Mind the Product

Customer success and support are an imperative part of the overall user experience of a product. In this post, Rob Armstrong explains how product and customer teams can work together to create an effective product strategy.

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UI/UX Design Trends For 2024

UX Planet

If you’re a UI/UX designer seeking inspiration, or a product owner aiming to propel your brand into the future, join us on a journey through the design trends of 2024. Moreover, think about leveraging the psychology of color to evoke specific emotions or convey brand messages.

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Establishing an Effective Product Strategy Process

Roman Pichler

Why a Product Strategy Process Matters. An effective product strategy process should ensure that a valid product strategy and an actionable product roadmap are always available—that a shared and valid approach to achieving product success is available at anytime, as the picture below illustrates.

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UX Strategy: Step-By-Step Guide for SaaS Companies

Userpilot

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! Start designing your strategy by clarifying the business goals.

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UX Research Process: A Step-By-Step Framework

Userpilot

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

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The Essential Questions That Lead to a Great Product Strategy

The Product Coalition

This is especially true for product strategy. It’s impossible to create a winning product strategy without asking basic questions.?—?why, why, what, how, when, and who- and the more complex questions, for example, “What’s the user acquisition strategy?”. Ensure you understand the company’s strategy and objectives.

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Setting a UX Budget? Answer These 6 Questions First.

UX Planet

Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? How do you plan to set aside a budget to enhance product performance and user satisfaction?

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