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Retailers. Don’t just collect feedback. Act on it!

Alchemer Mobile

In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Build a foundation that drives action Use reporting tools to translate feedback into trends.

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529: Is this the best AI-powered market research approach? – with Carmel Dibner

Product Innovation Educators

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

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Bankers Think UX Is A Joke Until They See This Digital Brand Framework For Finance

UX Planet

The rapid shift to digital-first lifestyles has disrupted traditional financial services, forcing companies to rethink their approach to branding. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

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How Alchemer solves the biggest challenges in digital feedback

Alchemer Mobile

Notably, 80% of customers say it’s quick and easy to implement, and 92% report that their ROI met or exceeded expectations. Survey & Engagement Insights : Access detailed reports on how customers responded to surveys and interacted with prompts to measure engagement and sentiment.

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Why Design-to-Dev QA Still Stings

UX Planet

Users don’t file bug reports about it, but they feel it — and so do we. After fifteen years hopping between design systems, dev stand-ups, and last-minute launch scrambles, I’m convinced design-to-dev QA is still one of the most underestimated bottlenecks in digital product work. Quick Mitigation: Add state checklist to PR template.

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What is Customer Satisfaction: Importance for Business Success + How to Improve

Userpilot

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Integration : The product works well with other tools and systems. Helps spread positive WoM Happy customers are more likely to recommend a brand to friends and family based on their positive experiences.

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Top 5 Misconceptions About Measuring UX

UX Planet

In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. Meet our brand new design.